Replacements, Ltd.

(page 203)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

Y.H., Deltona, FL

"I received my recent order today and was extremely happy with the merchandise especially the way it was packaged. I have ordered online or talked to a customer service representative and was pleased with both services along with the merchandise."

K.R., Gordonsville, VA

"My merchandise arrived today. The packaging was quite efficent in securing the items against any possible damage! Everything was in great shape and I am very pleased with the Fostoria Rose Bowls that I ordered. They are just beautiful! Please thank your wonderful staff who were quick to answer my e-mail questions and assist me by providing helpful information about the merchandise prior to my order. I have always been well satisfied with the items I have purchased from your fine store, whether via the internet or from the actual store location. Thank you for your wonderful abitity to provide the consumer with a quality product at a reasonable cost and with a customer friendly attitude!"

J.Z., Elk Grove, CA

"Thank you for the update on the patterns I have ordered in the past. I was amazed at the different items you have made available through your hand crafting department. Some of the patterns I am giving to my children and I'm sure the will enjoy the availability of the baby silverware and baby cups for their children."

M.G., Suffern, NY

"Thank you so much for all your help. The lady in customer service was wonderful. It is great to know there are a few REAL people out there. Looking forward to working with your company again soon."

L.C., League City, TX

"Thank you for the quick service and careful packing. My dishes arrived today and almost made me feel like a bride again! I have never found a pattern I like better than the one I chose 30 years ago. I am so pleased to add some additional pieces."

J.V., Jacksonville, FL

"Just received my shipment in perfect condition. Thank you very much."

S.D., Mendota, IL

"Hello Orchids and a bouquet of roses to all of you for this wonderful service and the amazingly large inventory that you provide. Once my patterns went out of production (all four of them!), I never dreamed that I would be able to replace the dishes that have gotten broken over the years much less have access to the pieces that I never purchased in the first place. What a blessing that I happened to see an article about your establishment in our local newspaper. My first order arrived yesterday; and as I unpacked it, it was like experiencing my wedding day excitement all over again -- only 30 years later. The shipment arrived in perfect condition. I'm sure all your customers must be as grateful as I am that you are making this happen for us. Merci Beaucoup!"

M.E., Sycamore, IL

"When I was 21 years old (I am 68 years old now) I started buying place settings of the Franciscan Apple pattern dishes. I did not get married until I was 40 years old and then I started using these dishes. Needing extra pieces, I purchased what I needed only to find out they were not made in the U.S. anymore, rather now made in England. They just were not the same. About one year ago I had ordered some replacement dishes for our Noritake china and was surprised how easy it was, so I E-mailed your company inquiring about the Franciscan Apple Dishes made in the U.S. and once again I was provided with a wealth of information and a listing of available pieces. I ordered what I needed last week and they arrived today, in perfect condition. I was thrilled to get them and wanted you to know what an excellent company you have and how pleasant your staff is when I placed the order. Thank you, from the bottom of my heart, for providing this service!"

L.N., Doylestown, PA

"I would certainly appreciate if my letter could be forwarded to management so they may know how truly appreciative I was when my merchandise reached its destination. Recently I placed an order with your company and I feel it is necessary to let you know how pleased I was to deal with Replacements, Ltd. Your company was extremely professional from the customer service rep placing my order (how cordial, friendly, and happy to assist me) to when my shipment was received (everything was clearly marked, individually wrapped as thou it was being shipped to China), and the email confirmation I received showing that my merchandise was shipped. Everything reached me in tip-top shape.  It was a pleasure doing business with you, and I look forward to this opportunity in the future."

B.K., Vevay, IN

"I absolutely adore the Replacements Ltd. Company and have no intention of unsubscribing.  I have added to my grandmother's Tonquin Brown service of four to a service of twelve with the help of your company. It is such a beautiful pattern and I searched antique stores and flea markets for matching pieces, until I learned of your company."

J.G., Canfield, OH

"Just a note to let you know that our shipment has arrived and I’m so very pleased with your efficiency and promptness. It’s so good to know that there’s a service such as yours. We can continue to use our set of dishes for many more years now that we’ve updated our set. Thank you!"

L.E., Palos Heights, IL

"Good Morning, I received my order yesterday and I love the stacking tray that you created with dinner and salad plates coordinating with my Mikasa Windows everyday pattern. It's truly unique and I know no one else has one like it that I know! The replacement dinner plates (the original reason I logged onto your site) have made my set whole again. I cannot thank you enough for your efficient, professional customer service and coming through with exactly what I'd hope to open when the package got here. I will certainly spread the word about and am sure I will find myself there again replacing our next, "oops," that comes along. Thanks again, and take care."

C.T., Seattle, WA

"Today I received a 12" platter I ordered and I must write and tell you it was the most beautifully wrapped object I have ever received. The item is perfect in every way and I send congratulations to your shipping dept. Someone knows how to wrap! Many thanks for a job well done."

P.Y., Oakland City, IN

"THANK YOU SO VERY MUCH!!!! When I broke this plate, I almost had a nervous breakdown. It was part of a set that belonged to my daughter that isn’t here anymore. These plates make me feel closer to her..."

C.W., Hurst, TX

"Thank you, my order arrived in perfect condition. It has been a positive experience doing business over the internet with you. I enjoyed the pictures on your web site. Your staff and their dogs crack me up. Great idea and I salute you for making working at your company something to talk about."

D.M., Eatonville, WA

"Wow! I just received the Coffee Pot & Lid, Sugar and Creamer that I ordered from your store just a little over a week ago and they are wonderful!! Thank you for your prompt service and for providing quality items to add to my china collection. My set was given to me from my mom and I never thought I’d be able to add to it since she bought it many years ago. I have a tea coming up in a few weeks and can’t wait to show off my new pieces! Thanks again for offering such great service. I will be sure to let everyone I know about your company!"

L.S., Shortsville, NY

"I just received my order and wanted to let you know that I am very pleased. The order was very well packed, and the pieces are all in excellent condition. Finally I can throw out my chipped pieces and set a table for 6 again! I am quite satisfied with your quality and service.  Thank you very much."

R.B., Pueblo, CO

"Everything arrived as ordered and the best packing I have ever seen! Great job! Thank you!"

M.G., Winston Salem, NC

"Many thanks for your prompt reply and for your efforts in researching my request. I was writing from memory and was not clear that Oxford is a division of Lennox. The pattern is actually Andover and is discontinued. I added my name to your stock list.  I appreciate Replacements. Besides the fine services you have provided for me, I like the company philosophy and the outreach. If the employees do not like their work it would surprise me. This organization is an exquisite model for how one human being might well treat another. I suggest cloning the operation. Best wishes"

N.N. Shipshewana, IN

"Love your user friendly website and enjoyed our tour of your plant in February of this year. I was able to find one of the two crystal patterns I brought along, thanks for identifying the one crystal pattern for me. Have a great day!"

S.D., Baltimore, MD

"I received the plate I ordered on 3/24/06. I would like to thank you for the excellent service and the plate was received in perfect condition. I would definitely order from you again. I was very impressed."

B.D., Kingman, AZ

"Delivery confirmed as of 3/23/06. Packaging was excellent. My mother is smiling down from Heaven that her china set has been restored for some grandchild. Thank you very much for your service and for having what I needed."

C.H., Dunsfold, UK

"Just to let you know that my items have all arrive safely this morning. Thank you so much - excellent service, packaging and speed of supply."

G.D., The Netherlands

"I run a little shop in the Netherlands, selling old and antique dinnerware and silver. As a service for our customers we try to find missing pieces of discontinued china for them. February 8th I called you on the phone from the Netherlands to inquire and order Noritake and Wedgwood (Babylon and Runnymade) pieces. The lady on the phone was so kind and helpful and so patient with my poor English! After ordering I immediately received a confirmation mail and to days later a mail that the things I ordered were on their way. This gave confidence: what a service! When I received the boxes I noticed how carefully everything was checked and packed. All the pieces I ordered (20) arrived "in one piece". Espacially the client I ordered wedgwood Babylon for was so happy! She had been searching for over 10 years and now finally she got what she had been looking for for so long. She was crying when she unpacked her things and didn't stop thanking me. HER THANKS ARE FOR YOU.  Kind regards"

M. F., Magnolia, DE

"Just wanted to wish you all Happy 25!!!!! I am so glad I found you. Your company has helped me gather up the remaining (I’m still working on) pieces of my china pattern. My pattern by Lenox was discontinued through Macy’s where I was registered, by which I received no customer service from either company to retrieve pieces to complete my china, except for you all. I thank you for the newsletter updates and my pattern updates when your inventory changes. I hope to complete my pattern with pieces I want and thank you for working with customers like me who felt, "do I have to pick a new pattern that is current, what do I do with the pieces I have, I don’t want a mix-match set." Thanks again and many more years of professional success!!!! Please pass on to the appropriate dept, so they know how people feel about the company."

D.H., Athens, AL

"Thank you so very much for your assistance in identifying our everyday pattern. We had no idea what we had! How you ever figured that out from the picture I have no idea—ya’ll are good! I don’t think I even told you the stem was twisted, etc. Sorry, but you obviously didn’t need it. Thanks again! We will be ordering!"

B.S., Tallahassee, FL

"Thank you for your prompt and wonderful customer service. It is a pleasure to do business with your company. Over the many years I have transacted business with your company, your employees have always been attentive and professional. I have recommended your company to family members and friends and I am delighted many are currently using your services and share my sentiments. The technology is superior and shopping via internet or telephone is always a "breeze." I encourage anyone traveling through or near Greensboro to visit your magnificient showroom and tour your warehouse( even my husband enjoyed the tour). A satisfied customer"

A.S., Hertfordshire, UK

"Hi, I just wanted to say thank you for my china. It arrived - all in one piece - yesterday afternoon. 10 days from the US to the UK is pretty good service. Hopefully you will be able to find the other bits I put in a request for but as Portmeirion Welsh Dresser is a discontinued pattern it may take some time! Anyway, thanks for the pieces you sent, I’m absolutely delighted."

C.H., Pinetop, AZ

"Wow! We just received the two baby spoons back from you, which we sent for repair. They both had been damaged in the garbage disposal. I couldn’t believe it. They are just beautiful. I am thinking - what else do I have that you can repair. Thank you so very much for repairing these family treasures so beautifully."

R.S., Tecumseh, OK

"Hi Everyone, I wanted to thank all of you for such a terrific job. I received my china about 1 hour ago and it is washed and in the china hutch. You all do a great job and I will be returning for some more. Have a great day. Tell everyone thanks."

D.C., Torrance, CA

"I had to share the great news. I gave my order as a gift to someone very special and they were so impressed and pleased. The products were in excellent condition and I was very impressed with the care in which the items were wrapped and shipped was great. The quality of the items were better than anything we anticipated. Thank you thank you for making this very special gift even more special."

H. C.,  Sarasota, FL

"Bob Page—Wanted to let you know that I received the shipment when I returned to Florida a couple of days ago. The merchandise was in great shape. It was a pleasure doing business with your firm again. Thank you"

P.R., Midland, MI

"Hi There! Just letting you know that I received my order of the Correlle Old Town Blue Dinner Plate on Thursday, March 2nd. It came without any damage done to it. I am so happy, and glad to get it, and I will keep you in mind for any other replacement that I might need. I also will pass the word on to others about you. Thank You so much !"

F.W., Calgary, Alberta, Canada

"Last night UPS delivered my order of Vista Pink plates. I am always amazed about the speed of the arrival of an order!! and the beautiful way they are wrapped and packed. I am happy to have my extra plates safely here and I thank you so much for the care your company takes to handle even such a relatively small order. Many thanks and wishing you a great day."

S.S.I., Phoenix, AZ

"Your shipment of my order for the 1994 Lenox China Ornament "Eight Maids a Milking" arrived today and I am very grateful; a full set ‘TWLVE DAYS OF CHRISTMAS’ is in my care."

E.R., Rochester, NY

"Good Morning, I wanted to thank you for the excellent service you have provided me in replacing numerous piece of my Home Laughlin collection. It is wonderful knowing I am able to replace various items should anything get chipped, cracked or broken. You provide a wonderful service. Keep up the excellent work."

N.P., Oxfordshire, UK

"I recently placed an order with you for six soup bowls in a Royal Doulton pattern, for delivery to an associate at the British Embassy in Washington. I just wanted to say how impressed I am with your excellent service. The items arrived promptly and safely, in perfect condition. The dinner service that my wife and I started to collect when we were married is now completed, and we are delighted. It is ironic, though, that we should have to find the few remaining pieces in the USA and carry them back home to the UK where they were made! We will now start building up our second collection and I look forward to doing a little business with you again in the future. My thanks to you and your staff. You run a great business."

L.M. Drummoyne, Australia

"Thank you, My order arrived today, amazingly fast and awsomely packaged in beautiful condition and just as (or better than) described! What a truly wonderful service and informative communication all the way. Certainly to be commended. A happy customer - who now has some cupboard reorganising to do....."

C.B., Garson, Ontario, Canada

"Hi! I received my napkin holders and I am very pleased. I must admit that I was leary at first about ordering from your company but my fear has certainly dissipated. I am very impressed with the quality of your products and moreover with your customer service and accessibility. I will certainly be doing business with your company again and so will some of my friends. Many thanks"

D.W., Clawson, MI

"Just wanted to let you know that the individual casserole in Lenox Percussion pattern that I ordered from you arrived today. I am very happy with the quality of the merchandise, great packaging job, and fast shipment. Look forward to doing business with you in the future."

More Pages of Letters From Our Customers!

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