Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.H., Jacksonville, FL
"I received my order of two 5-piece place settings of stainless pattern, "Karen." I am thrilled! Shipping was fast and my order was complete and in beautiful condition. Can't wait to buy more place settings soon."
A.D., Seminole, FL
"I was extremely impressed in how you packaged my order. There was no doubt it would arrive undamaged by shipping. Thanks for the special care. Your packaging is the best!"
C.F., Clayton, NC
"Every time I am either in the store or on the phone with your company it is an amazing experience. Everyone is always happy and inordinately helpful. Wish I lived closer so that I could work there! Best company in the U.S.!"
B.P., Athens, TX
"Good prices and great customer service."
R.W., Lubbock, TX
"Your service is excellent."
L.U., Montclair, NJ
"I'm a former customer and big fan."
J.F., Sydney, Australia
"Very good web site and service."
M.E.V., Dallas, TX
"Great place to find discontinued items."
K.D., Dorset, OH
"Your web site is amazing in that it lets you easily find needed pieces of china (among many other items) that you never thought you would find. And a big plus is being able to list needed items with you that may not be available now, just to sit back and wait for you to e-mail that you found them for me is wonderful!!"
G.J., Ontario, Canada
"You have a good site. The articles are very well described, with enough pictures and the buyer does not have to wonder what he might receive."
L.F., Victoria, Australia
"Good site, easy to follow, good information, thanks!"
D.S., Sun City West, AZ
"Great website for those things that need replacing."
D.C., Mountain Home, AR
"I appreciate the quick delivery and very courteous staff. In addition I would like to say that I searched for this Holly pattern for many years, but was not searching for the correct name. Once I found it on the Replacements website, I was delighted that I could continue to add to the set that I started many years ago."
H.W., Littleton, CO
"Love your store."
S.W., Poulsbo, WA
"I am so glad you exist."
S.Y., Jeffersonville, OH
"I have done business with you before and you guys are great!"
J.W., Honolulu, HI
"You folks are terrific. So glad I found you."
L.H., Murrels Inlet, SC
I was pleased with the service and product. I received my plate quickly. In addition, I might add that anytime I am visiting friends in the area, I always stop by to look around. I always end up buying something. I love the store! Everyone is so friendly and helpful whether on the phone or in person."
Z.T., Kingwood, TX
"It is a great feature that you notify customers when wanted items become available. The breakable items are always well packed. Your service is consistently wonderful and your staff has great social skills."
R.L., Lake Bluff, IL
"Thanks for being a resource."
B.S., Durham, NC
"BEST STORE EVER! I found all of the missing pieces of silverware that I had inherited from my Grandmother and expanded that collection. My sister found many additional pieces to the dishes she too inherited from our Grandmother and dearly loves. I recently found some matching crystal cordial cups to replace those that had been broken over the years. Plus it is a great store to wander around in for an afternoon and just window shop. I plan to take your regularly offered tour during my next visit. You have so many unique Christmas items that I will make it my go to store for the holidays. In addition to enjoying visiting the store you have made shopping online so convenient, easy and fun. LOVE IT!"
T.B., Herrin, IL
"I'm completely satisfied with your company, product and service...I am delighted to have these wonderfully beautiful vintage dishes that make me smile every single time I have a meal with them. Thank you."
C.R., Ashland, KY
"What a joy it has been to be able to have a company such as Replacements that enables me to find missing pieces of my Grandmother's sterling silverware. It means so much to me. Thank you for such great service over the years. I truly love this site."
W.S., Joplin, MO
"So excited to find your site and my pattern."
D.M., Charlotte, NC
"Super service, both from mail order and store. I plan to make a return trip with friends soon. Thanks!"
D.H., Downington, PA
"Keep up the great work you're doing!!"
C.L., San Mateo, CA
"Thrilled to know you exist!"
S.M., Woodway, TX
"I enjoy doing business with your company. You find the china pieces I am looking for and let me know as soon as you've found them. They are shipped promptly and arrive when you say they will. They are expertly packed and arrive in perfect condition. You provide great service every time! It doesn't get any better than that!"
S.C., Sandpoint, ID
"I am glad I found you. Service is excellent."
C.G., Martinez, CA
"Love your company!"
R.G., Wake Forest, NC
"It was a great experience. What thrilled me the most is I discovered the manufacture of a family heirloom. I wrote down the name so that I can do further research."
S.B., Eagle, ID
"This experience was outstanding from beginning to end. I have been a Replacements customer for many years and actually travelled from Idaho to see your store. I was in Seventh Heaven--if I lived in your vicinity, I would not be able to stay away. You have an unbelievable operation and I am so thankful I was able to see it."
J.H., Cambridge, MA
"I was very happy to receive these dishes; which were packed really carefully. This is such an old set that I am happy to have the additional dinner plates for."
M.T., Little Neck, NY
"Everything arrived in perfect condition."
U.L., Norristown, PA
"Very satisfied customer!"
B.B., Pittsburgh, PA
"Just appreciate the courteous salesperson and have always been satisfied with everything I have ever ordered. Been a customer for many years."
L.G., Madison, AL
"Exceptional customer service, friendly and very eager to assist. Extremely fast shipping. Made my whole experience fantastic! Told others about your service."
D.R., Fayetteville, GA
"Those who answer the calls are so sweet and they have so much knowledge that I am always sure I am going to get a special treat when my order arrives!! They guide you and advise you so you feel that your order is important, its personal and makes me feel good!"
P.B., Merritt Island, FL
"You are a wonderful company to deal with. You are always friendly, courteous, efficient and prompt. I can't think of anything that needs improvement. Keep up the good work."
D.B.C., Washington, PA
"Have received wonderful service from you folks in the past - thank you so much!"
More Pages of Letters From Our Customers!