Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.L., Lakeland, FL
"A place where I can always find missing pieces."
M.E., Morgan Hill, CA
S.C., Roseville, MI
"It is so nice to know there is a company and website that can replace some of my Waterford and other fine pieces if they should break. I have already replaced some crystal cordial glasses and was very happy. I will recommend to others."
S.C., Manchester, CT
"Your service has always been very helpful in the past. Thank you for a wonderful service."
D.B., Washington, DC
"I remember my mom using this site and loving it. I totally forgot about it until recently when I decided to buy new dishes. I loved my old ones but some were missing and/or chipped. I remembered the site and was shocked to see that my dishes were available after having them over 25 years. Immediately, I cancelled the order for my new dishes and am happily replacing my old ones. I am also going to surprise my sister and add to her collection of china that she loves. Your company is the best and so easy to work with. Thank you!!"
M.O., Glen Ellyn, IL
"One of the replacements that I ordered is an old pattern and I wanted to know what to expect as far as the condition was concerned. Was extremely pleased with the results. Your staff has always been most courteous and helpful. I am pleased that I have a company to refer to when I need replacement services. Thank you."
L.G., Punta Gorda, FL
"I had ordered 2 extra dinner plates last year. Last night the dog dumped out the dishwasher tray and broke 2 plates! Very happy with the service you provide-hope you can help me again!"
B.M., Montclair, NJ
"I am a long time customer and have always been pleased with your service."
N.S., Westminster, MD
"Great to deal with when obtaining discontinued items. Thanks for your service."
V.G., Oregon, WI
"Wonderful site! I have been buying from you for years and I have always been satisfied."
J.U., Solon, IA
"ALWAYS provide friendly, helpful service when I call with a question or concern. Website is easy to order from. Delivery time is appropriate and NEVER later than the date they tell you. Just all around quality service."
G.B., University Place, WA
"My order arrived in perfect condition. Thank you so much for your excellent and service. Replacing table service is a priceless service."
J.B., Clarkdale, AZ
"I love Replacements, over the years I have found treasured pieces to add to my mother's patterns and some new treasures for myself. I welcome them into my home wondering what their history is and delight in imagining the 1920's when they were new. A little strange I know. I love having Replacements research to help me identify pieces. May they live long and prosper."
K.H.C., Jeffersonville, IN
"Love your service&everything I have ever ordered from you arrived perfectly and packaged so very well."
K.S., Cascade Locks, OR
"Your site looks great!"
H.E., Plano, TX
"We were very satisfied and extremely grateful to find your company that was able to provide replacement pieces. It is important for you to know that you replace precious memories; not just spoons and forks. I hope you never go out of business. Your service is truly priceless."
M.V., Dallas, TX
"You provide an excellent collections of patterns, great service, friendly personnel in call center and I have been a very pleased customer for 20 years."
B.W., Young, AZ
"You are great, I have used you to finish my china set and buy gifts. I also look up any pattern numbers I find on old china, silverware and stoneware for family and friends. Thank you for being such a great and easy to use resource."
K.K., Rockville, MD
"You are a great service."
G.K., Greensboro, NC
"Replacements, Ltd., is like a Christmas Wonderland. I have visited many retail stores in the last few years and Replacements, Ltd. is the most beautiful store I have ever visited. It is such a great place to shop for that special or missing piece of china or crystal that you need to add to or complete your set. Their customer service skills are also great! They will do everything that can be done to help you find the exact item you are looking for. It is Christmas all year long in Replacements, Ltd. and who doesn't love Christmas?"
A.B., Cincinnati, OH
"What a pleasant experience to find a friendly and efficient staff, who were also kind to our dog. We found great gifts at reasonable prices!"
C.K., British Columbia, Canada
"Very glad to have found this site."
K.M., Springfield, VA
"You guys are great!!!"
R.D., New Cumberland, PA
"Previously ordered items from you and am very satisfied! I am very impressed with the professional and courteous service delivered with every order."
B.G., Alberta, Canada
"The very quick response was welcomed."
S.R., Loma Linda, CA
"My sister has purchased from you and has been very pleased."
B.J., Wilmington, NC
"I've ordered from you before and I'm pleased with your service."
D.D., Wills Point, TX
"So glad I found your site."
M.H., Jacksonville, FL
"I received my order of two 5-piece place settings of stainless pattern, "Karen." I am thrilled! Shipping was fast and my order was complete and in beautiful condition. Can't wait to buy more place settings soon."
A.D., Seminole, FL
"I was extremely impressed in how you packaged my order. There was no doubt it would arrive undamaged by shipping. Thanks for the special care. Your packaging is the best!"
C.F., Clayton, NC
"Every time I am either in the store or on the phone with your company it is an amazing experience. Everyone is always happy and inordinately helpful. Wish I lived closer so that I could work there! Best company in the U.S.!"
B.P., Athens, TX
"Good prices and great customer service."
R.W., Lubbock, TX
"Your service is excellent."
L.U., Montclair, NJ
"I'm a former customer and big fan."
J.F., Sydney, Australia
"Very good web site and service."
M.E.V., Dallas, TX
"Great place to find discontinued items."
K.D., Dorset, OH
"Your web site is amazing in that it lets you easily find needed pieces of china (among many other items) that you never thought you would find. And a big plus is being able to list needed items with you that may not be available now, just to sit back and wait for you to e-mail that you found them for me is wonderful!!"
G.J., Ontario, Canada
"You have a good site. The articles are very well described, with enough pictures and the buyer does not have to wonder what he might receive."
L.F., Victoria, Australia
"Good site, easy to follow, good information, thanks!"
D.S., Sun City West, AZ
"Great website for those things that need replacing."
More Pages of Letters From Our Customers!