Replacements, Ltd. China, Crystal & Silver - Old & New -1-800-replace (1-800-737-5223) 9:00 am - 10:00 pm ET, 7 days!
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Replacements, Ltd.
Letters - (page 23)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.


M.B., Enfield, CT
10/24/13

"I was literally elated when I discovered your website and found that you carried my discontinued pattern of beautiful stainless steel flatware that I had purchased back in the early '70's! I mean ELATED! Everything arrived in perfect condition. I can tell you that I've given away my good silverware to our son and his family to enjoy because I am so thrilled to have replaced my missing pieces of stainless. They just don't make pieces like this anymore. You guys are great!"


C.R., Bloomington, MN
10/24/13

"I love the way you ship your items - very nicely done!"


K.E., Hillsborough, NC
10/24/13

"I do love your store and the services that you provide. Without you I would have missing pieces, broken pieces, and be very disappointed. You provide a valuable service and I very much appreciate being able to obtain the pieces that I need."


A.P., Boise, ID
10/24/13

"Great service. Glad you do this!"


L.M., Anchorage, AK
10/24/13

"I am impressed with your company and the service you provided on my first order with you. I was very happy with the shipping of my order. Not only was the shipment expedient and well packaged, but also very affordable. Some companies I have dealt with charge exorbitant fees to get goods to my state, but I have no complaints on either the pricing of your goods or the cost to receive them."


F.W., Rydal, PA
10/23/13

"Thank you for your great service!"


V.J., Pinehurst, NC
10/23/13

"The "museum" is unbelievable. I say museum because that is what it is. I brought in a plate from Germany that escaped Nazi confiscation in early 1939. My mother-in-law had most of her possessions taken in 1938. She was able to bring only a few of her dishes and other items to the USA. Who else but Replacements, Ltd. would understand the story behind the plate that I brought in? The service representative was very patient and very understanding. Thank you."


B.C., Bradenton, FL
10/22/13

"The most important question is: AVAILABILITY! I've owned my set of dishes for a number of years. When I broke the bowls which I ordered from you, I was heart broken! I went online to find you! I preferred to speak to you by phone to order. You said you had only three - I offered to take all three and ask for a small break in price" which you were not interested in doing. Your packaging was magnificent - I cried when I held the bowls in my hands again."


J.H., Traverse City, MI
10/22/13

"You have been a great help in finding some hard to find pieces and your prices are very reasonable."


K.P., Las Vegas, NV
10/22/13

"I'm so excited I found your site."


V.B., East McKeesport, PA
10/22/13

"In all of my experiences with your staff, whether by e-mail, phone or in person, I have found them to be exceptionally friendly, courteous, thorough, and professional. I enjoy doing business with you because of your staff."


J.J., Cleveland, OH
10/22/13

"Great company with great positive happy people!"


M.T., Sunset Beach, NC
10/22/13

"I buy Replacements for broken/damaged items in my Discontinued glassware pattern, so that I may continue to have a complete set. I have over 200 pieces of the pattern for which I buy replacements. Great Customer Service! Fast, Clean, & Hassle-Free. Protection of items during shipping is exceptional, as I have Never received a broken or damaged item in the many years I have been dealing with your company. Keep up the good work!"


J.P., Jamestown, NC
10/22/13

"I continue to be impressed with the quality of your work and the professional warmth of your staff."


C.R., Winter Park, FL
10/22/13

"Have visited you facility and have used your service previously."


J.E., Holladay, TN
10/21/13

"Very happy to discover your service. May thanks!"


L.G., Shreveport, LA
10/21/13

"Greatest place to order hard to find items. Keep up the outstanding work!"


R.C., Phoenix, AZ
10/21/13

"I have been a customer of yours since 1969 and have always had good luck finding missing pieces to my patterns. I have recommended Replacements, Ltd. to several friends !!"


M.K., Fort Worth, TX
10/21/13

"I have always appreciated our dealings. I have gone to you for several purchases and have always been pleased with the results."


R.K., Ontario, Canada
10/21/13

"I received the two articles I ordered just as promised. The service was wonderful and your company had remembered that I needed something in this pattern for literally years. I was impressed."


S.C., Midlothian, VA
10/21/13

"I have always been more than pleased with Replacements' available products, customer service and overall performance as a company. Thank you and keep up the great work!"


M.T., Milton, MA
10/21/13

"The most helpful feature of your service is notification of availability of an item in the 100-year-old pattern from my husband's family that we use daily and have rarely found anywhere else."


M.C., Northridge, CA
10/21/13

Your people are great to place an order with. They know the merchandise, will research the condition. I enjoy this personal contact. I have been a customer for years and will continue to order by phone. Thank you for making each purchase a delightful experience. I have complete confidence in ordering. Every piece I have received (and that must be in the hundreds by now) has meet or exceeded my expectations....this also holds true for china and silver pieces I have ordered that are between 50 and 100 years old."


V.Y., Lincolnton, NC
10/21/13

"I loved seeing some of the dogs that get to come to work there".


R.C., Johnston, RI
10/21/13

"When people like you take the time to individually wrap each piece, and then bubble wrap the whole order to ensure safe shipment, I am very impressed. Not only was I impressed with the way you handled my order, my order arrived at my home in exactly the amount of time you said it would. I would definitely refer your company to my family and friends. Again thank you for a job very well done!"


J.B., Minnetonka, MN
10/21/13

"It is a great website. I had my mothers dishes from 1925 and needed some replacements. Using your Replacement Co. I found them and was so happy that they were still available."


D.A., Dallas, TX
10/20/13

"I appreciate the friendliness and efficiency of the customer service representatives. Your shipping is usually very fast and the items are well packed. Registering pattern preferences online is easy and quick. I appreciate the updates for hard-to-find items, such as the punch cups for Butler's Pantry. Most of our patterns have been discontinued, so we are eager to know when a piece that we need is available for purchase."


K.C., Jackson, TN
10/20/13

"I have ordered from your company several times, always with good results."


B.B., Summerville, SC
10/20/13

"I love your store."


J.E., Katy, TX
10/19/13

"Long time satisfied customer."


T.K., West Chester, PA
10/19/13

"I was very excited to find your site to add to my grandmother's china!"


M.L., Raleigh, NC
10/19/13

"Replacements is a model for retail customer service and for treatment of employees. I love to go there!"


M.K., Goleta, CA
10/19/13

"I am happy that you carry this pattern. Over the years my original dishes got broken for one reason or another. I was delighted to learn about your company when I did several years ago. I am delighted that I am able to replace some of my dishes."


V.S., New York, NY
10/19/13

"I have always been happy with your company's service."


A.M., Raleigh, NC
10/19/13

"Love to visit your store!!"


M.K., Charlotte, NC
10/18/13

"Wonderful warehouse and employees - was surprised by everything you carry...will be back and share with friends too. Love that you are dog-friendly too!"


S.T., Broomfield, CO
10/18/13

"You're the greatest!"


M.W., Maitland, FL
10/18/13

"I love this website!"


P.P., Shelton, CT
10/17/13

You have always been so resourceful in finding extras for my pattern! Thank you!


L.K., Pittsboro, NC
10/16/13

"Thank you so much for the service that allowed me to register that I was looking for something. I broke a mug that my mother loved, and it meant so much to me to be able to replace it. You didn't have it when I first looked, but you emailed me when you got some in stock."

More Pages of Letters From Our Customers!

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Replacements, Ltd. is a BBB Accredited Business. Click for the BBB Business Review of this China & Glassware - Retail in Mc Leansville NC

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