Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.K., Wichita, KS
"Over the years I have purchased several items from Replacements and have always been very satisfied with the items, no hidden surprises when it arrives. Your customer service team is superior at helping the customer with any issue which may arise."
D.P., Montville, CT
"Love that you let dogs come to work with their owners - all businesses should allow this!"
C.V., Highland Falls, NY
"I have been using your wonderful company for thirty years. I really love finding missing pieces of family china without leaving my home. The people who answer the phone are always helpful and the pieces of china always arrive in perfect condition."
C.A., Pearland, TX
"Love your company, representatives, service, price, shipping and packing-- just everything. Nowadays it is hard to find service and help like you seem to have put together. Thank you for all your help and service. I'll be back."
A.S., Chico, CA
"Your customer service gals are so easily accessible, so friendly, and so professional! I will tell everyone I know about your services! Thank you!"
J.M., Carver, MN
"The ladies on the telephone our most pleasant, well informed and so easy to work with. I like to talk with real people and Replacements, Ltd. have outstanding real people."
T.S., Boston, MA
"The woman offered to actually get the dishes from her warehouse and look at them. She called me back, described exactly what I wanted to know, and I was able to place the order. The service at Replacements is excellent."
C.W., British Columbia, Canada
"The representative was so pleasant and helpful. Definitely was a credit to your company."
S.M., Denver, CO
"Absolutely love my sherry glasses. Love the variety your company offers."
K.B., Brandon, SD
"You sent me a few pieces this week. They were packaged so well and arrived safely. Thank you so very much. I was a first time customer so I didn't know what to expect."
M.J., Woodbridge, VA
"Great service, good customer service people, packing was great."
S.C., Cartersville, GA
B.G., Ontario, Canada
"Staff is very personable. I feel confident my order will be handled well."
J.P., Baton Rouge, LA
"I look forward to a long relationship with Replacements, Ltd."
D.C., Hendersonville, NC
"Just a wonderful, exhilarating experience and the staff is so knowledgeable, helpful and friendly. We look forward to a return to continue our visit."
B.W., Mount Arlington, NJ
"It was a great experience and your customer service people were so very accommodating."
S.V., Paducah, KY
"Everyone I have spoken to has been extremely nice and very pleasant to work with. Items shipped have come through with no breakage and shipped very quickly, often times getting here before the estimated time. Thank you very much - you guys are terrific!!!!"
D.U., New York, NY
"Great site. Better than eBay!"
A.H., Carlisle, ON
"I have ordered from you before with great success."
C.D., Ruskin, FL
"Great service, quality products."
S.D., Oak Island, NC
"I don't know of many people who don't know about you. You have an excellent reputation for the wonderful service you provide"
J.P., Brockton, MA
"Current customer, very happy with all Ive purchased."
R.R., Waco, TX
"You have a great company! I have ordered from you several times and each time got very good service. It is wonderful to find replacement items for china, crystal, and other sets SO EASILY! MANY THANKS for your super service."
M.W., Austin, TX
"Love this site!"
D.O., Towson, MD
"Thank you for a wonderful business!"
D.D., Sharpsburg, GA
"I've relied on Replacements, Ltd. for years to be my "go-to" group as leaders and standard-setters in the industry. I've ordered a wide array of china from Replacements.com, with some pieces dating back to the 1920s. On one occasion, the sales representative put me on hold while she personally went to the warehouse to find what I wanted so I could be assured of getting the exact piece I was looking for. I feel that I am valued as a customer in that regard, and, although most purchases don't require the amount of detailed attention given me for the specific need of that particular transaction, I believe that every transaction I've made with Replacement.com is given a high level of behind-the-scenes care. For this, and related reasons, I love the work that you do. Thanks."
S.S., Tulsa, OK
"I have purchased several items from your company over a period of years and have always been pleased with the prompt delivery. Also the packaging is always very good - nothing has ever been broken."
M.C., Willow Spring, NC
"Love your site"
N.G., Davidsonville, MD
"Great resource for replacing broken or missing items. Costs commiserate with the rarity of the item; never over-priced. Excellent attention to packaging details. Everything I have ordered arrives quickly and in perfect condition as described on the site."
L.F., Iowa City, IA
"Your representatives always provide the help I need, whether I'm buying something or inquiring about selling something to you. It's wonderful beyond words to be able to add pieces to existing sets that are no longer being manufactured. You have an astounding variety and number of patterns. Even when I'm not planning of buying something, I can happily spend time just cruising your web site, looking at all of the beautiful patterns, from dishes to glasses to flatware and decorative pieces."
J.W., Ontario, Canada
"Generally, an excellent experience. Your phone people were genuinely interested in taking care of me; delivery was well ahead of schedule; everything delivered was top quality and exactly what was expected."
B.H., New York, NY
"Your staff have the great combination of being both friendly and knowledgeable. Always enjoy talking to and ordering from your company."
M.M., Greenville, SC
"The best service I've had from a business I've had in years. Helpful and charming people make for comfortable conversation and their efficiency produced a successful outcome."
J.J., Rotorua, New Zealand
"Service and products are wonderful"
C.W., Manitoba, Canada
"I love shopping for china on your site!"
S.R., Hedgesville, WV
"I have ordered from you several times and have been pleased with the results."
K.A., Oviedo, FL
"I have been a customer of yours for years - love you all."
C.P., Las Cruces, NM
"Thank you for the quick, safe delivery of my recent items!"
S.D., Newtown Square, PA
"Love that I can still get replacement pieces that have been discontinued."
P.A., Huntington Station, NY
More Pages of Letters From Our Customers!