Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.M., Rochester, NY
"Excellent customer care by your representative. I appreciate the fact that she requested the piece I was interested in to be sent to her for inspection before shipping it to me. She called me and described the imperfections to me. I actually decided against the piece with slight imperfections and ordered the first quality piece instead. She saved me the time and energy of receiving something I would have likely been disappointed in and would have to return. I am completely satisfied with my purchase and didn't have to return anything. Thank you for making customer service your priority!"
J.D., San Clemente, CA
"I love your service and I am like a little kid when I received my china and I may say that you have helped me a lot. Love doing business with you."
A.C., Vero Beach, FL
"I have 2 complete sets of china because of your company. I am working on a third, all different patterns of course. I have been dealing with your company for over 20 years and have never been disappointed."
M.M., East Aurora, NY
"Replacements.com is a fantastic service. You have the most comprehensive inventory that I have ever seen on line and your "we will find it for you" service is a great benefit. We immediately recommend your service to our friends, but to your credit, most of them already know about your service. Keep up the good work.....and inventory."
P.B., Bexhill on Sea, England
"Your service on my first purchase was really first rate! every step of the process from first looking at your web-site to receiving my order was exemplary. Thank you!"
J.L., Lewiston, ID
"I have ordered from you many times and have been very satisfied."
C.C., Stoneham, MA
"I always use Replacement.com when I am looking for pieces. Very easy and convenient."
B.V., Ontario, Canada
"My order arrived and exceeded expectations. Thank you."
J.N., Dumont, NJ
"I have shopped here before with great success."
C.G., Bonita Springs, FL
"Very helpful and pleasant experience."
A.S., San Antonio, TX
"I've placed several orders with "Replacements" and have never had a problem. Quite the contrary. Items have been delivered quickly and very well packed. When I've needed direct phone contact with a representative, I've found all of them to be friendly, helpful and professional. There is absolutely no reason for anyone to hesitate doing business with this company. I look forward to receiving my latest order and thank Replacements for outstanding customer service."
B.S., Rock Port, MO
"Continue with your honesty and professional way you handle the business."
M.B., Brooklyn, NY
"It was a pleasure dealing with Replacements."
B.M., Sun City West, AZ
"You have always been very helpful, generally have the items I am looking for and send them very quickly. I really like your company and the service you provide!"
M.P., Greensville, SC
"The customer service department was wonderful and very polite and professional. It was a great experience. Thank you for your service."
D.K., Streamwood, IL
"Your success in locating one plate in a 12 piece collection was great."
J.B., Towson, MD
"Your employees are the best! Polite, Helpful, Friendly, and most of all so willing to help with any question you may have. They all seem to love their job, that is a credit to Management."
S.B., Fullerton, CA
"Appreciate your services. Used you before and was very satisfied."
J.K., Jefferson, GA
"Love, love, love your store!"
H.H., Ontario, Canada
"Very helpful website"
P.G., New York, NY
"I have relied on your business to assist me locate pieces and have always been satisfied with the service!"
J.R., Lake Worth, FL
"Love what you do!"
F.B., Ontario, Canada
"Love your service."
L.W., Evanston, IL
"I am really pleased with the service Replacements.com gives. Everything is done so well, from the website to the shipping and especially the variety of so many designers and manufacturers that are listed. The photos are particularly good when I try to find a piece I have and don't know the full title or manufacturer or what other pieces have been produced. Thank you for providing great service."
R.T., Reykjavk, Iceland
P.M., Houston, TX
"It's been a pleasure working with you in the past."
M.S., Ontario, Canada
"Bought from you before, service is great."
S.C., Fairfax Station, VA
"Your service has always been excellent, and my most recent experience was no exception. I'm also impressed with the ingenious way you package your products, and every item I've ordered over the years has arrived in perfect condition. Finally, I am more than happy to give my business to a company that loves beautiful dishes as much as I do. Keep up the good work!"
M.R., Greensboro, NC
"It was good to know you have Christmas ornaments throughout the year and on sale prices. All your sales people on the floor and those assisting are very friendly and professional. Replacements, Ltd. certainly lives up to it's outstanding reputation as having first class service for it's world wide customers."
K.M., Fort Worth, TX
"I can't tell you how much fun I have, doing business with Replacements. I always appreciate your helpfulness."
M.W., Maitland, FL
"I so enjoy your website."
M.B., Tuscaloosa, AL
"Have been very pleased with my purchases in the past."
S.F., Wausau, WI
"Excellent service, excellent products, excellent company."
J.S., Roanoke, VA
"I enjoy shopping in person. All of the employees I have encountered have been a delight to work with. Each time I have come in, I have looked for the salesperson I had previously worked with, only to meet another just as wonderful. All have been very pleasant, knowledgeable, well focused as well as relaxed and at ease. I very much appreciate these qualities. It appears that this company must be a very nice place to work."
A.D., Millstone Township, NJ
"Very pleasant and knowledgeable customer service representative."
D.L.G., West Chester, PA
"Love you guys!"
H.K., Kennesaw, GA
"Replacements, Ltd. has never failed to locate any items for which I searched to supplement my china and crystal needs. And always it is the best and easiest source when I want to send a gift I locate on a bridal registry."
S.K., Victoria, TX
Your website is amazing!"
D.G., Mount Juliet, TN
"This is a must see field trip for anyone who loves collectibles."
C.M.W., Christchurch, New Zealand
"I love your service. I find it amazing that even living where I am in the South Island of New Zealand I am able to access such a vast array of beautiful china."
More Pages of Letters From Our Customers!