Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
N.K., Colorado Springs, CO
"I have used your site to replace pieces that have been broken and are no longer produced. I have also looked to your site to complete sets of China and dish ware patterns that have been passed down or purchased at Estate sales. This enables me to own/maintain a piece of history. My family gathers around the table nightly and our conversations are the best! Thank you for your role in laying out a beautiful table for my family to sit down to!"
M.A., Montgomery Village, MD
"We happened to be in the area and I was interested in seeing the facility so we stopped in. I was very happy that I did and found it a wonderful experience. The staff was very helpful, and the tour was well worth the time."
R.H., Rancho Santa Fe, CA
"I enjoy speaking with your representatives on the phone for details and the latest information. They are very polite and knowledgeable."
T.R., Elk Grove Village, IL
"I had been searching over the internet for several years for my discontinued pattern and how excited I was to see that your company would offer it when it became available. When I received the email that my pieces were available, I called immediately and received my product, again in perfect condition, within 3 days. The order received was exactly as promised, fast service and every piece in perfect condition. We couldn't be happier and will definitely order again!"
L.D., Fairfax, VA
"I love the selection and the website is fantastic and easy to use. The registry feature I find very helpful for my patterns and those of my mother and sister."
M.K., Colchester, VT
"I have visited your shop and have been able to get pieces in my mother's Syracuse pattern in the past. Thank you for your help!"
S.C., Greenville, SC
"I didn't know you also sold new items and did repairs. I will recommend Replacements to friends and family."
L.B., Danville, AL
"I love this website!"
C.H., El Cajon, CA
"You have helped me before and I greatly appreciate it!"
L.C., Decatur, GA
"It was nice to be offered someone to help us pack items that you did not purchase. Great experience during the tour as well. We learned a lot!"
V.R., Henderson, NV
"I do love the service that Replacements, Ltd. has provided to my over the years. I had purchased a set of China years ago but did not have all of the pieces. Thanks to Replacements, Ltd. I have been able to complete my collection and on occasions have purchased other replacement pieces because we broke a few items. Thanks again for your services."
E.T., West Palm Beach, FL
"Happy to know that replacement pieces are available."
C.R.C., Hurley, NY
"You are appreciated for just being there. You make joyful occasions happier and a shipment from you tosses stress and disappointment out the window. You make minor miracles happen that have major impact on one's life. Your personnel are always and I mean always, personable, and that is important. I make a connection with someone, not just a purchase. If the distances were closer, I would hug all of you. To me, you are irreplaceable."
M.J.K., Prairie Du Sac, WI
"I have made numerous orders with "Replacements" and have been extremely happy with every purchase. My orders have included items to add to antique china, and new dinnerware that have been gifts from my husband and sons. I have been so excited to find additions to my dinnerware, at Replacements."
S.A., Rochester, NY
"I've ordered on line and have visited the store numerous times. I'm always amazed that you have everything!"
M.E., Edmonds, WA
"I am a return customer, and enjoyed doing business with you. Your products are excellent!!"
M.W.H., Castle Rock, CO
"I am very pleased that you exist, and the volume of china I ordered from you was what I exactly was looking for to stock up my broken china, which I love very much and which I plan to take care of from now on."
A.C., Floral Park, NY
"What a great idea for a website!!"
L.S., Randolph, MA
C.H., Buffalo Grove, IL
"I am absolutely thrilled to see such a selection."
D.R., Casar, NC
"What a wonderful site"
L.S., Strongsville, OH
"Great site! Very user friendly."
D.N., Sanger, TX
"Great place! Loved the visit!"
D.W., Englewood, FL
"You guys are great&you have everything!!!"
M.T., Ferntree Gully, Australia
"As an avid collector of antique. China, Crystal and Silver Replacements Ltd is my go to place to search when I am trying to complete any set. I have had great success in finding rare pieces that don't turn up in other sites. Replacements Ltd is a fantastic service that I would recommend to anyone. Thanks for doing all the hard work for me to find those missing or broken pieces."
P.B., Boaz, AL
"I have been going to Replacements website for many years now. Every time I always find something that I remembered seeing when I was a young girl. It brings back wonderful memories and I always stay on your site for hours looking at all the pieces. I have even found some pieces that I didn't know about. I am disabled and don't get out of my home very much and I love getting on my computer and visiting with Replacements.com. Please keep doing such a great job and know I will always visit as much as I possibly can. May God bless you always. My admiration for you is endless. Thank you so much."
C.L., Columbia, SC
"I also called back to compliment the service and speed - My wife was thrilled and that makes ME the happy hero and I wanted to be sure it (the message) was received. The little personal note on the enclosed order form showed a very personal touch by your staff."
E.D.W., Winston Salem, NC
"Only Replacements would help a customer search the world over for a pattern. Great service."
D.N., Big Rapids, MI
"You have always been helpful to us personally and to our business customers we have referred to you."
J.T., Kingsport, TN
"We trust Replacements to send products in good condition at a fair price."
D.P., Kennebunk, ME
"I was impressed by the speed, professionalism, and reliability of how my order was processed and delivered. I'd definitely use your services again and recommend you to others in similar situations."
A.L., Hertford, NC
"We were going to be in the area, so I never pass up an excuse to visit your showroom. When we were running short of time, I called ahead and ordered so that we wouldn't have to wait as long for our order to be packaged. It was ready when we arrived, and I still had time for a quick peek! Thanks!"
L.K., Sherman, TX
"Large variety and easy to locate items."
K.T., Pontotoc, MS
"You can always count on the reliability and integrity of replacements.com for your wish list and/or orders. They always respond quickly with answers to your questions, and last but not least, their merchandise is quality and you are safe with their shipping practices!"
C.K., Johnston, IA
"Have already had great service from you!"
K.N., Georgetown, TX
"This has always been a great service!"
G.W., Farmington Hills, MI
"I use replacements.com as much as I can."
A.B., Dorset, UK
"Very comprehensive list. I had very prompt replies to my questions. Most impressed. Well done."
J.B., Carlingford, Australia
"Thank you for your site."
J.N., Alberta, Canada
"What a wonderful service you provide."
More Pages of Letters From Our Customers!