Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
W.F., Nettleton, MS
"Always more than pleased with product and service."
G.M., Callender, IA
"Love your company. Have found many things here that I needed."
S.B., Sun City West, AZ
M.L., Richmond, VA
"I tell you, I love your website. I must confess that, sometimes, when my day has not gone quite as I expected it would, your website is an oasis of calm in an otherwise uncalm world. I could spend hours looking at all the china patterns, especially the older ones. My daughter decided 3 or 4 Christmases ago that she wanted a mismatched silverware set for Christmas and oh, did I have fun with that!!! Your website also serves as a invaluable research tool, as far as I am concerned. I have since bought several books on identifying old silverware marks. It continues to be a fascinating journey for me. It all began with replacements.com. Please never go out of business!! God bless you guys!!"
J.S., Tucson, AZ
"I am always fascinated by the huge inventory you have, especially in my patterns whether I need anything or not. I was delighted when you bought my scattered pieces of Franciscan Wildflower. Over the years so many pieces had broken that I was faced with replacing the set. The money I got from you sent quite a ways toward replacement dishes. The newsletter is always interesting, especially around the holidays when you have so many tempting things. I cannot close without mentioning the dear vignettes you include of employees and their pets. My pets are rescues, and I love hearing about Replacements people who have adopted from shelters or taken in strays."
C.M., New York, NY
"I love Replacements.com. I have found so many perfect Waterford and Wedgewood pieces that I've been collecting over the years. Now, I've started purchasing William Yeoward crystal and was delighted to discover that Replacements.com also carries this wonderful designer. Please know I've recommended your website to many friends! The customer service folks are simply a joy, too. All the pieces that I've received are quickly shipped and in perfect condition."
E.F.L., Chicago, IL
"Replacements provides the perfect remedy for the loss or damage of prized objects so that the owner need not fret when this occurs. The replacements I have received from you over the years have always been in mint condition, indistinguishable from the original item. Knowing you are in this business is most reassuring to me and facilitates my freely using the things in my household without undue concern."
S.M., West Hollywood, CA
"The best there is hands down."
B.V., North Chesterfield, VA
"Just thank you for everyone being so helpful and pleasant to deal with. I received item ordered in excellent condition and perfect match to the candle holder that goes with it. It has always been a pleasure to deal with you. Thanks a million!"
D.P., Ontario, Canada
"Nice website. I will be back again."
D.R., Ontario, Canada
"Great selection, especially hard to find items."
N.V., Mount Carroll, IL
"You did a wonderful job finding our crystal pattern and filling our replacement order."
D.W., Oswego, NY
"Just that I appreciate your keeping track of what I was looking for and informing me right away of its availability. You provide excellent service. Thank you."
D.H., Hilltop Lakes, TX
"Your facility was very interesting and all the people were so friendly. Thanks for a wonderful experience."
N.S., Newton, MA
"Have bought china for years from your wonderful business!"
B.S., Blacklick, OH
M.T., Mineola, NY
"I was devastated when I broke my Christmas plate. Your service gave me a second chance to get my plate back. I'm so glad you are giving me the opportunity to tell you how much I appreciate your store."
F.R., Ontario, Canada
"Whole family enjoyed it (myself, husband, and 9 and 11 year old children)! I thought we were stopping just for me, but it was a great experience for everyone."
B.K., Portage, WI
"My experience with Replacements, Ltd. has always been positive, and I'm so appreciative of your help when I've needed it. Thank you for excellent service."
R.C., Atlanta, GA
"I really do like your company and for all the causes you support. I think it is a very progressive view of how the workplace should be. Not only do you treat your employees with dignity (that is how I view it because everyone seems to be so happy working there), but that spills over to your customers of which I am one."
A.G., Cincinnati, OH
"Always appreciate Replacements."
C.W., Knoxville, TN
"I used you to get my daughter-in-law's Christmas dishes back up to par. I was impressed with the wrapping for shipping that it arrived and the efficiency!"
C.S., Kansas City, MO
"I have ordered from you before and have been very satisfied."
L.W., Akron, OH
"My family has purchased replacements pieces for our fine china over the years and really have been pleased with your quality and service."
K.C., Waldorf, MD
"Great customer service!"
A.L., Nashville, TN
"I am very pleased with my order and will use your company again if the need arises."
J.R., Verona, NJ
"Very prompt and courteous service."
N.P., South Pasadena, CA
"Replacements is a much-needed company."
A.S., Greensboro, NC
"I am so glad that this store is local to me! I was shopping for some unique, low priced items for a specific display and was able to find everything I was looking for. I have shopped with you before for different pieces for my patterns as well as for gifts and have always been pleased with the excellent service and selection. Thank you!"
M.E., Carlisle, PA
"I have been very pleased with the merchandise I have bought."
C.M., Philadelphia, PA
"I found exactly what I wanted and needed. It was the exact copy of the teapot that was given to me by my brother and sister in law as a house gift. I checked other sites and wasn't successful till I typed in white china teapot and landed at your web site."
M.M., Concord, NC
"Personable knowledgeable staff."
L.D., Cumming, GA
"I love Replacements!! Your personnel are always knowledgeable, courteous and very helpful."
D.O., Winston Salem, NC
"The customer service reps were outstanding with the handling of our transaction and other customers needs, that we observed while we were in the store."
K.B., Washington, DC
"I inherited silver and two sets of fine china from my grandmothers. Their patterns were discontinued in the 1920s, but with the help of Replacements.com I've been able to fill in some missing pieces and entertain in a way that would make my grandmothers proud."
J.A., New York, NY
"Wonderful staff and great service!"
L.J., Seven Hills, OH
"I feel confident when dealing with you because it's been a positive experience in the past."
J.B., Baton Rouge, LA
"The service you provide is so important to anyone who values the 'art of presentation' when it comes to setting a nice table to serve family and friends. Instead of being forced to buy another place setting to get just a salad plate that was broken during the last family gathering, all you have to do is pull up your pattern and order the individual piece you need. Great Service! Thank You!"
V.C., British Columbia, Canada
"I was very pleased with my Wild Oats Wedgwood order which I received today. In very good condition and will be ordering more. With many thanks."
J.M., Victoria, Australia
More Pages of Letters From Our Customers!