Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
K.H., Beaumont, CA
"Have purchased from Replacements in the past with very excellent experience."
T.H., Ketchum, ID
"Love your selection!"
A.B., Ontario, Canada
"Excellent services and goods."
T.P., Akron, OH
P.S., Gainesville, FL
C.C., Surrey, England
"You are the best replacement company in the world."
P.M., Ashland, MA
"I love this service and have ordered many times from Replacements.com."
N.C., Nashville, TN
B.D., Soldotna, AK
"Thanks for your service!"
C.A., Miami Springs, FL
"Love your store."
B.A., Pelham, NY
"Love your site."
D.S., Cary, NC
"I recently brought some items for sale and the people in the warehouse were very helpful, friendly and professional. I loved your showroom store--very beautiful and elegant and friendly customer service there as well."
K.T., Dayton, TN
"I have been pleased with every contact and order from your company. I am glad there is a place where we can get replacements."
S.A., Enumclaw, WA
"I really am happy to find your site!"
D.S., Bellingham, WA
"My previous experience with Replacements, Ltd. has been great."
D.R., Jonesborough, TN
"We purchased the Pfaltzgraff Heirloom set in 1990. As our family grew over the years the set was expanded through Replacements.com. The Heirloom series is still our favorite dinnerware for everyday use and special occasions because it is so versatile dressed up with colorful linens or place mats. If it was not for Replacements.com our well loved dinnerware would be obsolete. We have been repeat customers, and will continue to do so because of your quick responses, fair pricing and availability of products. You are to be commended for the exceptional services you provide to your customers to keep us coming back."
J.P., Webster, TX
"Love y'all. I had a dear friend, who has since passed away, who got me started collecting the State Snowmen ornaments, and this is the only place I can find them. Every time I see a new one, I'm reminded of her! So, thank you for still carrying them, and please keep me posted on receiving the ones on my wish list!"
D.J., Huntington, NY
"Nicely done! Decent pricing! Thanks."
A.F., Ontario, Canada
A.A., Gainesville, MO
"What a wonderful service you provide."
B.W., Oro Valley, AZ
"I ordered from you previously and was very pleased with your service. I was worried about breakage in shipping, but all items were perfect upon arrival due to the excellent care taken in packaging."
B.F., Bloomington, IN
"I like your new format on presenting items."
C.M., Eagle, ID
"I have always been pleased by what replacements I have found on your site and your service."
B.J., Oakland, TN
"I have ordered dishes and flatware, and was very pleased with both. I was amazed at how well everything was packed. It arrived in perfect condition. I intend to use your service again!"
M.C., Fruita, CO
"This is an amazing service you provide. I love that you research the piece and communicate availability."
F.T., Mundaring, Australia
"Have purchased from you before and was extremely happy with the results."
D.R., Houston, TX
"Thanks for your website!"
L.B., Vashon, WA
"Quick response, packing and shipping excellent. Through Replacements I was able to supplement my out of production dinnerware and I receive updates when more pieces become available. In addition, Replacements has identified an Adderley china pattern that I have been looking for and has added it to their database. I feel confident that if pieces become available I will be able to replace missing or chipped items in a set that has been in the family for more than 60 years."
K.M., Washington, DC
"I love your service and products!"
C.F., Barre, VT
"Absolutely love this site and what I have purchased."
K.T.W., Pittsburgh, CA
"Thank goodness for Replacements, Ltd.!"
T.H., Clear Lake, IA
"I am so glad I found this site!!"
K.P., Ada, MI
"I have been a long time customer! You guys are the best at helping me always find what I want! Thanks!"
J.P., Holmen, WI
"Love this site!! I have been able to replace two plates now, that are no longer available where I originally bought them!"
L.F., Ashland, WI
"Have never been disappointed with my replacement pieces or service!"
D.S., Santa Barbara, CA
"You're amazing. This is the only site where I can reliably identify silver flatware I have or want to buy. Thanks."
C.W., Cedaredge, CO
"I think you're store, service, and inventory is wonderful. To me, Replacement, Ltd. runs their business how a business should be run, with customer care placed first. I had sent an email saying what I was looking for and I had a response within 24 hours. That is service!"
S.H., Tulsa, OK
"I replaced some china through this site and was very happy with the service."
L.B., Clinton, IA
D.G., Peoria, AZ
"I am very grateful your company exists to save so many of the old patterns and silverware. I have always loved the old china patterns and silver flatware patterns over the newer ones!"
More Pages of Letters From Our Customers!