Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.K., Staten Island, NY
"I have been a member for 10 years. Love this site!!"
S.V., Winneetka, IL
"You are great."
R.J., Houston, TX
"This web site gets better all the time!"
A.F., Lake Havasu City, AZ
S.M., Amarillo, TX
"Great selection and service."
L.E., Powder Springs, GA
"While unpacking my first order of Blue Danube China, I was amazed at how well my 8+ pieces were packed! The items were neatly and thoroughly wrapped with great care and expertise. Thank you!"
B.C., Stephenville, TX
"You have provided excellent service in our prior orders. Your service is exemplary in every respect from the quality of the merchandise, to the quick response to questions, prompt mailing of the order, and expert packing of the fragile items. Also, your service of monitoring hard to find items and providing email notifications of the receipt of items is super."
B.R., Aurora, CO
"I also visited your facility and was very impressed -- I could have spent days looking around. I wish that I lived closer, so that I could visit more often. After my visit, I placed a couple of orders and was highly satisfied with my purchases. I thank them for their fine service."
S.C., Ft. Worth, TX
"Love your service. Replacement patterns and pieces are vital to preservation of the artistry and craftsmanship which has been developed through the centuries. Without your extensive collections and knowledgeable representatives, we would lose parts of our parents and grandparents heritage. Knowing how much their heirlooms meant to them, I am thrilled to be able to replace or add to their collections over time. I love your service, and I hope you are flourishing in your business as you should be."
J.B.T., Ontario, Canada
"Thanks to Replacements I have been able to complete and use the lovely set of china that was my great grandparents!!" "I am an environmentalist and not only does this help preserve my heritage, it also SAVES and REUSES."
H.H., Anchorage, AK
"My recent order from Replacements included small, fragile items like glassware, an egg cup, and glass spoons along with heavy items like cake plates. The package wrapping method is the best! I was amazed to receive a box much larger than expected and found each item individually wrapped, and wrapped, and wrapped. I had never seen before the primary wrapping- that extremely cushiony heavy paper honeycombed with tiny slits. Everything was in a nest of Styrofoam peanuts. All packing can be used repeatedly by me and others. As an Alaskan, I was very happy with free shipping, as such offers often exclude Alaska and Hawaii. Thanks to everyone at Replacements."
K.H., Beaumont, CA
"Have purchased from Replacements in the past with very excellent experience."
T.H., Ketchum, ID
"Love your selection!"
A.B., Ontario, Canada
"Excellent services and goods."
T.P., Akron, OH
P.S., Gainesville, FL
C.C., Surrey, England
"You are the best replacement company in the world."
P.M., Ashland, MA
"I love this service and have ordered many times from Replacements.com."
N.C., Nashville, TN
B.D., Soldotna, AK
"Thanks for your service!"
C.A., Miami Springs, FL
"Love your store."
B.A., Pelham, NY
"Love your site."
D.S., Cary, NC
"I recently brought some items for sale and the people in the warehouse were very helpful, friendly and professional. I loved your showroom store--very beautiful and elegant and friendly customer service there as well."
K.T., Dayton, TN
"I have been pleased with every contact and order from your company. I am glad there is a place where we can get replacements."
S.A., Enumclaw, WA
"I really am happy to find your site!"
D.S., Bellingham, WA
"My previous experience with Replacements, Ltd. has been great."
D.R., Jonesborough, TN
"We purchased the Pfaltzgraff Heirloom set in 1990. As our family grew over the years the set was expanded through Replacements.com. The Heirloom series is still our favorite dinnerware for everyday use and special occasions because it is so versatile dressed up with colorful linens or place mats. If it was not for Replacements.com our well loved dinnerware would be obsolete. We have been repeat customers, and will continue to do so because of your quick responses, fair pricing and availability of products. You are to be commended for the exceptional services you provide to your customers to keep us coming back."
J.P., Webster, TX
"Love y'all. I had a dear friend, who has since passed away, who got me started collecting the State Snowmen ornaments, and this is the only place I can find them. Every time I see a new one, I'm reminded of her! So, thank you for still carrying them, and please keep me posted on receiving the ones on my wish list!"
D.J., Huntington, NY
"Nicely done! Decent pricing! Thanks."
A.F., Ontario, Canada
A.A., Gainesville, MO
"What a wonderful service you provide."
B.W., Oro Valley, AZ
"I ordered from you previously and was very pleased with your service. I was worried about breakage in shipping, but all items were perfect upon arrival due to the excellent care taken in packaging."
B.F., Bloomington, IN
"I like your new format on presenting items."
C.M., Eagle, ID
"I have always been pleased by what replacements I have found on your site and your service."
B.J., Oakland, TN
"I have ordered dishes and flatware, and was very pleased with both. I was amazed at how well everything was packed. It arrived in perfect condition. I intend to use your service again!"
M.C., Fruita, CO
"This is an amazing service you provide. I love that you research the piece and communicate availability."
F.T., Mundaring, Australia
"Have purchased from you before and was extremely happy with the results."
D.R., Houston, TX
"Thanks for your website!"
L.B., Vashon, WA
"Quick response, packing and shipping excellent. Through Replacements I was able to supplement my out of production dinnerware and I receive updates when more pieces become available. In addition, Replacements has identified an Adderley china pattern that I have been looking for and has added it to their database. I feel confident that if pieces become available I will be able to replace missing or chipped items in a set that has been in the family for more than 60 years."
K.M., Washington, DC
"I love your service and products!"
More Pages of Letters From Our Customers!