Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.G., Ashland, MA
"When I first ordered from Replacements it was before computers and emails. I used the old fashioned method back then, the telephone! All your customer service representatives have always been polite and very helpful. I have ordered both sterling silver and china over the years. My purchases arrive in a very timely manner and packaged with great care. It has been a pleasure dealing with your company. Keep up the good work!"
D.K., Gig Harbor, WA
"I absolutely love your website and the service I receive each time I make an order. Everything is very carefully wrapped and delivered fast. Because of your company, I was able to replace a piece of my grandmothers china from the 1930's! I will be a very loyal customer for sure!"
T.B., Winchester, VA
"Glad to know this company has my pattern for replacements or to add to my collection. I'm thrilled to see that I can also order dessert pieces that I didn't get with my set that I purchased over 26 years ago."
S.J., Marshfield, WI
"Love your store! I am so happy to find pieces to add to my china dinnerware set because the pattern was discontinued years ago and I have been unable to find pieces, except at your store. It is wonderful to have a resource that I can depend on to find what I need. Thank you!"
P.S., Blairsville, GA
"I ordered before and received great service and products."
H.H., Burgaw, NC
"Love your company, love that your employees can bring their dogs to work."
M.R., Andrews, SC
"Wonderful merchandise, very helpful."
J.A., Dunnellon, FL
C.F., Mineral Point, WI
"The recent order I placed arrived safely and in very good time."
D.E., Cincinnati, OH
"I was amazed at your quick response with items I ordered."
D.D., Lexington, SC
"You make searching so easy!"
C.H., Wooster, OH
"All my everyday/special occasion dishware is by Denby. I absolutely love this stoneware, but over the past 17 years, I've had to replace a piece now and then. The pattern is no longer being made, so Replacements.com is the best site I've found for finding the various pieces that I've needed to replace."
D.M., Boise, ID
B.K., Fort Wayne, IN
"I love working with Replacements. Great customer service and the best packing service I have ever seen."
L.R., Ontario, Canada
"I have used you before and always had a positive response. I often check to see if pieces to our china, which is old, are available and many times pieces turn up."
J.M., Mullica Hill, NJ
"Thanks so much. Appreciate your help. I love your site."
C.M., Ridgeland, MS
"I am an interior decorator and I tell all my clients about your company. Your company combines service and good corporate citizenship. I have never failed to find a pattern I was looking for and your staff has frequently aided in identifying unknown china and crystal patterns for me."
P.M., New Bern, NC
G.I., Ontario, Canada
"I've always been satisfied with your handling of any purchase and I recommend you to many of my friends."
L.Z., Chicago, IL
"Love your easy to navigate website. You have a tremendous selection."
E.T., Guayama, Puerto Rico
"Replacements is my favorite site."
R.J., Magalia, CA
"Love your reliable website."
J.B., The Villages, FL
"Thank you for your service."
K.S., Chino Valley, AZ
"We appreciate Replacements, Ltd."
F.M., Westwood, MA
"Wouldn't shop any place else! The Customer Service Department (via phone and in-person at the store's main desk) is always stellar."
B.B., Brookings, SD
"Thank you! I appreciate this service!"
R.J., Mill Valley, CA
"My flatware and stoneware aren't priceless, but they mean a lot to my sense of "home." When I needed to restore lost and broken pieces, a search brought me to Replacements.com. You provide a great and important service, both in restoring a collection that's been part of my life for many years, and in bringing to mind memories that special things evoke."
D.M., Inglewood, CA
"I love, love, love this pattern. I have found additional items to add to my collection! Thanks, Replacements.com!"
K.L., Oakland, MD
"Happy to find this web site."
J.H., Bear, DE
"I used your service before. I was very satisfied."
B.H., Grayson, KY
"You guys are great!!"
D.S., Pavo, GA
"Great site...have followed you for years and given your info to folks I knew would be interested. One of the greatest things about Replacements, Ltd. is that not only do they offer replacements for your cherished patterns, but they even carry replacements for everyday dinnerware. I was not even aware that my Cade's Creek set had some of the accessories it has until I looked it up on Replacements, Ltd. Thank you for caring about our needs, and being willing to help us replace our missing pieces rather than our having to get rid of a set and replace!"
M.B., Newfoundland, CA
"Great site, very informative. I'm from a small town in eastern Canada (Stephenville, in the province of Newfoundland and Labrador) so a website like yours is very helpful, and the information found within it is as precious as the treasures you feature."
J.H., Chicago, IL
"Great website!! Most ergonomically pleasing and informative site of any I have ever visited, including the UK's consortium of china dealers. Thanks!"
J.B., River Ridge, LA
"This is a great website! Thanks!"
S.M., Tampa, FL
"I love your service because I was having trouble finding replacement pieces for my Corelle dinnerware. It is an unusual pattern and I was very happy to find your service. I originally thought replacement services only dealt in fine china."
M.C., Strongville, OH
"Macy's salesperson told me about internet contact with your company so I tried it and it worked. I am basically computer illiterate and don't usually use the internet. I ordered by phone and the people who answered were very helpful."
S.H., Vacherie, LA
"Love this website!"
A.B., Tasmania, Australia
"You have given me my dinner set back complete. Thank you for a great service."
J.M., East Longmeadow, MA
"Glad you're out there."
More Pages of Letters From Our Customers!