Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
D.O., Winston Salem, NC
"The customer service reps were outstanding with the handling of our transaction and other customers needs, that we observed while we were in the store."
K.B., Washington, DC
"I inherited silver and two sets of fine china from my grandmothers. Their patterns were discontinued in the 1920s, but with the help of Replacements.com I've been able to fill in some missing pieces and entertain in a way that would make my grandmothers proud."
J.A., New York, NY
"Wonderful staff and great service!"
L.J., Seven Hills, OH
"I feel confident when dealing with you because it's been a positive experience in the past."
J.B., Baton Rouge, LA
"The service you provide is so important to anyone who values the 'art of presentation' when it comes to setting a nice table to serve family and friends. Instead of being forced to buy another place setting to get just a salad plate that was broken during the last family gathering, all you have to do is pull up your pattern and order the individual piece you need. Great Service! Thank You!"
V.C., British Columbia, Canada
"I was very pleased with my Wild Oats Wedgwood order which I received today. In very good condition and will be ordering more. With many thanks."
J.M., Victoria, Australia
C.V., Uniontown, PA
"I am so pleased that you kept trying to get my sugar bowl and lid for me. I received it today and I'm very pleased. THANKS!"
M.O., Maumelle, AR
"Replacements.com is the best source of information that I have found when I need help finding, adding or replacing a pattern for my crystal, silver, china or collectibles it is the first place I go."
B.A., Palm Harbor, FL
"Great service, love your mail!"
C.C., Oneonta, AL
"Princess House has more than one humming bird figurine. I wanted to make sure this was the one I have been looking for. The person was very helpful in assuring me it was the match for what I wanted. You have a wonderful helpful site. Keep up the great work you do. I feel so blessed to finally find this little figurine that I have been looking for over five years!!! Thank you, thank you, thank you. "
P.M., Hicksville, NY
"I have purchased a few things from here and have been very pleased."
M.G., Littleton, MA
"Love you guys, you provide a wonderful service!"
B.P., Greenville, NC
"Every time I pass your store, I stop! I shop!"
K.G., Middleton, NJ
"Love your showroom!!! I discovered your show room many years ago now traveling. I loved the museum display, tour of the building, history story and the sales floor. It was so worth the stop and extra exit. When I get the opportunity and pass through I always stop to see what's new."
C.B., Schertz, TX
"Thank you for such easy navigation on your website."
R.C., Aventura, FL
"Great website. Service impeccable. Will recommend for anyone looking to replace china, crystal etc. Congratulations!"
N.W., Mendham, NJ
"Everyone was very polite and helpful. The new product (dish/ lid/ cover) came earlier than expected, and the packaging was outstanding. You are a fabulous company, and I am so impressed with every facet of what you do. I cannot say enough about your products and professional service. I know I can only give you a 5", but Replacements Ltd. is a "10" in my book!"
L.H., Corbin, KY
"I have ordered from you before and was very pleased with the products."
S.B., Austin, TX
"I do love your site, and the pieces I've purchased from you!!! They arrive quickly, and are very well-packed. Thank you for your excellent service!"
C.B., Bloomington, CA
"I like the way you secure the package with double boxes and that it arrived here safely. I have ordered twice and your service was great. Keep up the good work. Thanks again for the wonderful job."
L.V., St. Petersburg, FL
"Love your store. Have added daily and formal dinner services and flatware. Will buy more soon!"
E.S., Saint Paul, MN
"I have purchased champagne goblets from you before and been very happy with your service. Thank you!"
L.G., Long Valley, NJ
"I have ordered before and have been very satisfied."
M.C., Santa Barbara, CA
"The woman who helped me went over and beyond to answer my questions. I might add that I have ordered many dishes from your company, and have always had the same positive experience."
C.C., Surrey, UK
"You are wonderful. It's so good to know you are always there, quietly in the background, ready to replace something I have broken, or cannot get hold of anywhere else in the world!"
M.S., Seattle, WA
"I love my Denby dishes and thought I'd have to replace them. So happy to find this site."
B.M., Baltimore, MD
"We just loved the store and tour, our friend found the pieces that she was missing from her china set."
P.P., Astoria, NY
"Love this site"
R.W., Winder, GA
"Things are done in a very timely fashion and was very surprised I could still get the pieces, thanks so much!"
S.L., Fall River Mills, CA
"Love using your service"
G.B., Smithtown, NY
"Love this site!"
S.G., Clemmons, NC
"I want to come back to see the rest of the store. Stayed in the store for short amount of time because my 4 year old came with me. We looked at lots of the Christmas items and then went to seating area to wait for employees to finish pricing our items. What an awesome way to turn a hobby into a career!!! Loved the relaxed atmosphere of the unloading portion of the building. My son thought it was cool that an employee brought her dog to work."
P.K., Pepper Pike, OH
"Your customer service personnel are polite and very efficient."
V.D., Georgetown, TX
"Have been a customer for many years. Always satisfied with my orders."
E.M., Aurora, CO
"My fiancé bought me this china at an antique store in Colorado in 1973 to celebrate our engagement. I have searched every Royal China site and found only similar patterns. Locating my pattern after 40 years is simply an amazing gift to myself. Thank you so much!"
C.D., Sun City, AZ
"My experiences with Replacements has always been positive, your website is extremely user friendly (I am a Senior Citizen and not very good with computers), and your research department did some research on a set of dishes I inherited that permitted me to complete the set and send it to a family member so I could keep it in the family. I have recommended your site to many other people because I've had good luck and many times people don't know where to find replacement pieces."
M.M., Strongsville, OH
N.A., Chula Vista, CA
J.E., Ontario, OR
"Wonderful service - thanks!"
More Pages of Letters From Our Customers!