Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
E.W., Winston Salem, NC
"Replacements has the best customer service team -- both on line and in person at the store. They don't quit until they hunt down your missing pieces or give you valuable information for future orders. Plus, they update their records of what you like and perhaps might order again. Nice people, great service and remarkable inventory."
K.F., Reno, NV
"I think you're being able to identify china patterns and provide replacement pieces is amazing. I was able to complete a set of china my grandmother gave me a long time ago so I would be able to leave a complete set to my daughter someday. It's a great service. "
D.O., Monroe, NC
"I ordered some plates, and as is sometimes the case, I got the wrong order. I called the company and a gentleman answered to help me get my order replaced. It took one day for the correct order to arrive and along with it, a postage paid label for me to attach to the other box of dishes to have them sent back. Wow – that was easy! Customer Service seemed like a thing of the past until I came in contact with this company. Not only will I recommend them to others, I will always check with Replacements.com anytime I need to find my dishes!"
M.G., Boise, ID
J.R., Martinez, CA
"Love this site!"
M.M., Fort Wayne, IN
"Have been very pleased with past purchases."
E.M., Wisconsin Dells, WI
"I've always been pleased with using your site for dishes."
M.M., Carnegie, PA
"I need to give my most sincere thanks to your company for your service to folks like myself that have spent years looking for replacement dishes for my mothers china. My dear mother and I unsuccessfully searched many a thrift store looking for replacement pieces. My beloved mother and father recently passed 4 months apart. Needless to say I'm broken hearted. These dishes represent so much more to me than just replacements. These dishes are mending my broken heart. I actually cried tears of joy after placing my order. I've contacted your company about these replacement pieces by email only and must say was pleasantly surprised at the wonderful service I received cyber-wise. Then this afternoon I finally called to place my order and spoke to an absolutely lovely individual, Pamela. What a wonderful professional polite representative you have In her. I would like to thank her personally. There is no way I can share with you how much comfort I've gotten from your wonderful people and service you supply. I wish you all love and peace."
S.W., Macon, GA
"Love how easy the website is to navigate and I have ordered several items from your company and I have always been satisfied."
P.R., Edgefield, SC
"This is the first time I have visited your site and it was very easy to navigate and find just what I was looking for. I am waiting now for shipment."
K.P., Cookeville, TN
"Over the last several years I've been able to fill out both my casual china and my formal china received at our wedding 44 years ago. I've been able to replace broken items as well as expand the number of place setting I have of both, and add items I hadn't had before. I still like those patterns, and am so glad I haven't had to change in order to serve the number of people I needed to serve for family get-togethers. Thank you for your service!"
C.N., Snohomish, WA
"Love the selection and so satisfied with purchases! Thank you!"
I.U., Falls Church, VA
"Excellent customer service by phone."
H.P., Lansdale, PA
"Thank you for your awesome web site!"
L.C., Downers Grove, IL
"Love your stuff and organization."
D.P., Memphis, TN
"I've used you for years. You have an incredible company."
J.J., Portsmouth, RI
"Glad you exist! So nice to know I dont have to worry about breaking up my set after a cocktail or dinner party accident. The next day I am looking for my replacement right here."
J.H., Olympia, WA
"I have purchased from you before! I have always been satisfied with the products and the service. Your attention to wrapping these pieces which I have purchased shows a high level of pride in your work! Thank you for helping me complete some sets of dishes I have!"
R.T., Chillicothe, MO
"Within a couple of hours you emailed me as to what my pattern is. I was impressed with your speedy service."
D.G., Olathe, KS
"Excellent service, so excited that I can replace some broken items. I have passed the set of dishes on to my daughter and was able to replace broken pieces so now she has the complete set that I started with, plus extra pieces that I did not have. I'm very pleased with the access to this website. The service in receiving my order was prompt and the items were all intact. Thank you."
H.H., Burgaw, NC
"I have been impressed with your organization for years now. I believe it is an amazing service you provide. Folks can add to family heirloom collections, replace broken treasures or begin new treasure collections because you are there! Thanks for doing what you do!!"
M.U., Vero Beach, FL
"You're providing a valuable service!"
D.B., Hopkinsville, KY
"I have bought and sold china through Replacements, Ltd. and am always pleased with the service."
O.M., Chicago, IL
"I'm grateful to your company. Everything always arrives in perfect condition."
V.T., Estero, FL
"Love this site!"
E.N., Carmel, CA
"What a great service!!"
A.K., Matthews, NC
"I am so very happy you have a website with such a fabulous selection!! I tell my friends about your website every chance I get!! It is THE BEST!!"
N.S., Spalding, Australia
"Excellent customer service."
M.J., Prescott, AZ
"I have bought from Replacements for years and have never been disappointed with the merchandise I've received."
B.K., Haxtun, CO
"You guys are amazing! Thank you so much for finding these for me!!"
K.K., Penn Valley, CA
"User friendly web site! Thank you!"
R.G., Ashland, MA
"When I first ordered from Replacements it was before computers and emails. I used the old fashioned method back then, the telephone! All your customer service representatives have always been polite and very helpful. I have ordered both sterling silver and china over the years. My purchases arrive in a very timely manner and packaged with great care. It has been a pleasure dealing with your company. Keep up the good work!"
D.K., Gig Harbor, WA
"I absolutely love your website and the service I receive each time I make an order. Everything is very carefully wrapped and delivered fast. Because of your company, I was able to replace a piece of my grandmothers china from the 1930's! I will be a very loyal customer for sure!"
T.B., Winchester, VA
"Glad to know this company has my pattern for replacements or to add to my collection. I'm thrilled to see that I can also order dessert pieces that I didn't get with my set that I purchased over 26 years ago."
S.J., Marshfield, WI
"Love your store! I am so happy to find pieces to add to my china dinnerware set because the pattern was discontinued years ago and I have been unable to find pieces, except at your store. It is wonderful to have a resource that I can depend on to find what I need. Thank you!"
P.S., Blairsville, GA
"I ordered before and received great service and products."
H.H., Burgaw, NC
"Love your company, love that your employees can bring their dogs to work."
M.R., Andrews, SC
"Wonderful merchandise, very helpful."
J.A., Dunnellon, FL
C.F., Mineral Point, WI
"The recent order I placed arrived safely and in very good time."
More Pages of Letters From Our Customers!