Replacements, Ltd.

(page 35)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

J.S., San Gabriel, CA

"Replacements Ltd. is one of the most positive shopping experiences I have ever had. Everyone was friendly and it is easily apparent that Bob Page expects nothing but the finest customer service. Even though I wanted to check out with only 15 minutes until closing time--I had no other opportunity to pick out my gift--the ladies at the counter were so helpful and so gracious. My mother has been a loyal customer since Bob Page started Replacements and I am going to continue this tradition! Thank you so much!"

A.P., Lubbock, TX

"Your telephone operators are always very friendly, courteous, and knowledgeable. Thank you so much."

C.S., Scottsdale, AZ

"I've dealt with you for many transactions. Loved every one of them. Thank you."

J.B., Berkeley, CA

"The rep assisting me knew exactly the item I needed and I had purchased and paid for it in less than 3 minutes. It would have taken a good 30 minutes had I gone on-line to do so. She was very knowledgeable and professional and it was a positive experience all the way around making this purchase."

R.D., Woodbury, MN

"I have ordered replacements from you twice recently and have been completely happy with the plates I'd ordered and with the packing and delivery process. Nice job."

L.M., Tallulah, LA

"Store personnel are a pleasure-very courteous and expert."

N.C., Saint Paul, MN

"A friend told me about We are both in our 60s, so we were not raised using computers. Your site is WONDERFUL! It was easy to find, easy to use. I am happy to pass on your site to other friends."

B.R., Jefferson Hills, PA

"Wonderful service, great packing and shipping, item in perfect shape."

C.D., Mays Landing, NJ

"Great site. I would love to work for you!"

T.L., Joppa, AL

"I have ordered from Replacements multiple times in recent years and have always gotten excellent service and high quality merchandise at reasonable prices. Thank you!"

K.M., Tampa, FL

Have ordered from you before and so happy with your service. Visited you there in North Carolina and was overwhelmed at the amount of stock you have."

E.S., Cape Coral, FL

"Replacements, Ltd. is very efficient. When I called, I was able to discuss my choices and what I specifically needed. Your representative was very helpful. I was told I would be notified via email when the order was be shipped. Then I knew when to expect it. You have so much helpful information on your site. I enjoy browsing. Also your offer of free shipping on orders over $150 helped my budget. Thank you."

K.L., Valdese, NC

"I was in the store less than 10 minutes from the moment I walked in the door. I was on my way to an appointment so I appreciated the speedy transaction. The individual who assisted me was very courteous and was very customer-oriented. I also loved having a few minutes to browse the showroom and especially loved the display of most popular patterns. I plan to return when I have a little more time to spend. Thank you for an excellent shopping experience."

N.F., Sammamish, WA

"Love your website because you carry my pattern!"

W.W., Concord, CA

"Your company is certainly careful and prompt in shipping orders, and I am pleased to use your service. Both of my daughters are very delighted that I use your service. Rest assured that I will do so again soon."

M.W., Millsboro, DE

"Have used in the past to replace china; visited your store in NC on a couple of occasions. Love Replacements!"

S.B., Ava, MO

"You're the best!"

D.S., Hancock, NH

"Stopped by once on our way through and have bought from you several times. Great business and good service."

K.A., Roanoke, VA

"I ordered dinner plates from you and was very pleased with the way they were packaged and the way they arrived."

L.P., Bronx, NY

"Such a great resource for those terrible moments when you break something that can no longer be bought in a store."

C.S., Floral City, FL

"I didn't know there was a company that did what you do. I'm so glad to find out you exist."

L.H., Lincoln, RI

"Fantastic business! Thank you!"

J.M., Alberta, Canada

"It has always been a pleasure to deal with your representatives. They are so efficient with all orders I have placed. They are a role model that other companies should adopt!"

A.S., North Riverside, IL

"Love your service."

E.F., Aston, PA

"Just received 2 pieces of china and I am so, very, very, very pleased, happy, satisfied and then some, thank you !!!!!"

J.R., Chico, CA

"We received a very nice quality Nortake bowl to replace the one of ours which was chipped during use this holiday. Would not hesitate to recommend you to others."

J.G., Chicago, IL

"Thank you for making these searches easier!"

D.G., Austin, TX

"Your shipping department always packs the china I order very, very well and the quality of my 'replacements' has always been excellent."

C.B., Reisterstown, MD

"The folks who take orders over the phone for you are polite, warm, and very helpful. I appreciate the personal touch...that is why I avoid ordering online whenever I can. What is not to like about the gorgeous Southern accents your phone personnel have?! They always make me feel like I'm being welcomed to your site with Southern hospitality."

M.M., Morrisville, NC

"I appreciate having a person to speak to when placing an order. Customer service is very important to me. The personal contact is the reason why I do business with merchants."

R.Z., Des Moines, IA

"Love your monthly newsletter and great service."

J.E., Atlanta, GA

"Over the last 20 years I have used Replacements a number of times! I finished my collection of Nikko "Christmas Traditions" china many years ago (after it was discontinued), thanks to Replacements. I also replaced a broken platter and thrilled my aunt, when she thought it couldn't be replaced. Now I'm working on adding to a Northwood punch bowl set that has been passed down to me from my grandma. The set was discontinued in 1910, so I figured I would never find more cups. Wrong! Replacements identified the pattern and has inventory in stock!! So yes, I LOVE REPLACEMENTS!"

S.W., Alberta, Canada

"The order arrived today in excellent condition as the plates were extremely well packed. The plates themselves are in better condition that I expected actually and I am, therefore, extremely pleased to have placed this order through your company. Thank you so much."

P.L., Ramsey, MN

"This is a great service that you provide and a wonderful business concept. I have told so many people about it already. Its just cool that you can get the things you want to replace and not have to over consume. We all outgrow some of our stuff. I am moving to a warmer climate and don't want to ship all of my stuff. So I have chosen to give some to younger relatives and pass along your website to them so they can fill in the pieces. Its a win win."

C.C., Xenia, OH

"The order was perfect and all pieces arrived safely. Thanks much for your assistance in this matter."

C.B., Haughton, LA

" allowed me to replace missing parts of grandmothers' silver, china and crystal sets so they could be passed on to young brides in our family -- 1940's and 1950's vintage. Everyone is happy -- the brides, the grandparents and the parents. With great hope, I'm now working on completing some very old sets from the turn of the 20th century."

P.L., Gulf Breeze, FL

"Satisfied customer for years."

A.Z., Oxford, MA

"Thanks, always good service."

L.E., Palo Alto, CA

"My association with Replacements has always been outstanding. The customer service is excellent, and the way my selections are packaged have always been perfect. I like very much having my own online database of patterns, just as I appreciate knowing when my patterns are on sale."

A.T., San Diego, CA

"Talking with your rep gave me important additional information about pieces available. This info was not on your website and I was delighted to be able to order what I actually wanted."

More Pages of Letters From Our Customers!

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