Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.C., Geneva, AL
"Your company is very reputable. I hope that you can find the rest of my pattern for me. I know that when I place an order with Replacements, Ltd., I do not have to worry about the quality. Thank you for working so hard to find patterns for people all over&..it means a lot! Thanks!"
H.M., Ontario, Canada
"A few years ago I discovered Replacements through a friend in Ontario, Canada whose relatives live in Greensboro, NC. While they were visiting they were able to go to your facility and purchase items of china for me. I was so happy to be able to replace pieces I had broken and they were more than delighted to do this for me as they just love going to Replacements. Later, I found your fascinating website and I spend hours looking at your wonderful merchandise. I also ordered on the web and was very impressed by the service. Within days my order was on the doorstep! I think you have an exception company and I am always happy to recommend you to my friends. Actually, I think I am more than just a satisfied customer!!!"
S.D., Pell City, AL
"This is a user friendly website. I truly appreciate when I can search for an item and find it so easily!"
S.K., Columbia, MD
"You have a fantastic selection."
M.S., Corpus Christi, TX
"I love your company, can always find what I wish for and plus. I have enjoyed my contacts by computer, by phone, and have always found all your staff to be courteous and very helpful. I also have been so excited to open all my informational quotes on my particular collections that you mail me to keep me abreast of what comes in to your company."
M.B., Duvauchelle, New Zealand
"Over some years I have ordered replacements for several accidental breaks in our Waterford crystal but since the devastating earthquake our city experienced we have been able to replace most of what we need. Being so far away it is marvelous to be able to identify and order our replacements."
F.G., Maryville, TN
"You are always so helpful and quick."
M.C., Geneva, IL
"I have gotten wine glasses from Replacements, and I have been very happy and satisfied with your company. I am so grateful you provide these services. I look forward to doing business with you in the future."
I.M., Sydney, Australia
"Your business provides a very good service to those of us who love beautiful things! So I've sent all my friends and family who share my love of fine things your website information so that they can enjoy it as well."
B.A., Fort Worth, TX
"You fill in the 'blanks' quite nicely."
P.N., Charlotte, NC
"I feel that you company has helped so many people to make that connection to family that they could not find in any other way. Family dinners were so special and memories of not only the family who was their but what was on the table - china crystal and silver - just made the day more special."
G.L., Roan Mountain, TN
"Excellent packaging of the china. Quick response to all questions and very quick delivery."
D.T., Pensacola, FL
"You have an excellent website!! I needed to research five flatware patterns. Of the five, two were silverplate and three were sterling. All of them were over 100 years old and your website was the ONLY one on which I found all five listed!!! Bravo!!!"
P.S., Smyrna, GA
"I love your service. I have patterns in fine china, daily china, crystal and crystal for my daughter-in-law, and my silver pattern. The responses have been timely and the packaging is amazing. I continue to look forward to my e-mails from Replacements."
B.B., Hartford, WI
"I love Replacements. It has helped me find what I thought was irreplaceable!"
S.D., North Billerica, MA
"I have used your services before and was very happy with what you sent me."
N.A., Somerset West, South Africa
"Thank you for a very efficient service!"
K.F., Bloomington, MN
"I love Replacements.com! A nice, easy website to use, and you have found pieces for me!"
C.K., Blossburg, PA
"Knowing you are there with replacement pieces is awesome!"
W.S., Madeira Beach, FL
"Your site appears to be very user friendly."
C.M., Rathdrum, ID
"Great web site, efficient!"
L.H., Canoga Park, CA
"Received so much info on this site! Thank you!"
C.V., Silver Spring, MD
P.M., Bristol, CT
"Fantastic site, great selection. Find cherished pieces you never thought was possible. So simple to complete your set of silver, glassware or fine china. It will make your heart happy."
K.T., Atlanta, GA
"I have ordered other patterns from you over the years and have always been pleased with the service!"
G.D., Alberta, Canada
"Excellent service. I have placed orders with Replacements, Ltd. on several occasions and have been completely satisfied with the results. I highly recommend them."
J.H., McLean, VA
D.M., Flint, MI
"I love this site!!!!"
J.L., Baltimore, MD
"Love your site&always!!!"
L.N., Alberta, Canada
"I love your pet-friendly policy."
J.R., Halifax, VA
"I appreciate your service so much. Thank you for doing such a good job of all of my requests. Everything I have is discontinued and you are the best and only way to find my patterns."
M.H., Bristow, OK
"I was really impressed with your timely service and how well the items were packed. They all arrived intact. Your staff is very helpful and very attentive to the customers needs. Thank you so much and know that I will be a returning customer."
N.R., Minneapolis, MN
"The piece I'm looking for seems to allude me, but you keep sending me updates and I'm always pleasantly surprised when I receive one in the mail. The fact that you continue to make an effort to find my piece, and then keep me updated, shows what a special company you are. It's so hard to find a company that gives complete service these days, let alone continue it. Thank you for being a great company to work with. I look forward to finding that piece and some others as I LOVE china! You guys are the best!! Keep up the good work!! Thanks so much for your wonderful website!"
D.R., Portland, OR
"I'm very impressed with your care in shipping."
C.H., Tacoma, WA
"I wanted to let you know how much I appreciate your company. I was able to get a complete set of china for a wedding gift. The manufacturer had discontinued that pattern and the store had only a couple place settings."
E.C., South Ogden, UT
"I've happily used your service for years."
B.D., Burnsville, NC
"I have bought from Replacements, Ltd., several times and have always been satisfied with the quality of my purchase. Moreover, your shipping department does an extraordinary job in packing and shipping. It would hardly be possible to receive something broken - unless the box were run over by a train. I always feel safe when ordering from your company, knowing that I will not be overcharged and that I will receive exactly what I have ordered."
C.A., Martinez, GA
"Amazing place and plan to return."
S.G., Maitland, FL
"Thank God I found this site. I can't wait to find the pieces I need to restore my family's set to whole! This is the only company out there that actually cares as much as I do, about preserving the china that has been in my family for years. Memories and stories behind these old pieces can mean as much as the objects themselves. It's refreshing to know other people out there care about the little things in life as well."
P.M.B., Peabody, MA
"Every time I have ordered anything from Replacements, Ltd. I have received the merchandise in perfect order and promptly. I am always amazed at the availability of almost any pattern of dishes you have, no matter where or when I purchased it originally. Additionally, I collect Royal Albert Beatrix Potter Bunnies and also Royal Doulton Bunnykins figurines. I was just browsing one day and found that you have an extensive collection of these items as well. I would recommend to anyone, friends or family, to shop with Replacements. Ltd. for any pieces that they need, they will be pleasantly surprised."
More Pages of Letters From Our Customers!