Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.H., Yonkers, NY
"The selections are fabulous, more patterns and pieces than I could ever have predicted. Also, you make it so much easier by allowing customers to submit a photo of desired patterns for you to identify and locate."
D.S., Manassas, VA
"I first discovered your website a few years ago when I needed to replace some missing pieces to my Grandmother's china. I was thrilled that I was so easily able to find my pattern and purchase the needed pieces. The price was very affordable and I received the pieces in excellent condition. This past Christmas I was again drawn to your website when I found that some silverware pieces where missing from a set of my Mother's. I had no idea what the pattern name was but I did have the manufacturer name. I was so impressed that you offered a service to help determine patterns by submitting a photo of one of my pieces. Your website indicated that it could take up to a week for a response but to my surprise the next day I had the answer along with a link for all the matching pieces that I could purchase. It's hard to really put into words how much it means when you can replace a few missing pieces to something you consider a family "treasure". My gratitude is overwhelming and I will recommend to all my friends a visit to your website when they have a similar need."
F.R., Centerville, TN
"Your personnel in the store, online and by phone are very helpful."
C.B., Tampa, FL
"Love you guys!!!!"
B.G., Banjup, Australia
"Have ordered previously. Been very happy with the service."
M.W., Spartanburg, SC
"I just want to thank you and your staff for great service. I appreciate all of your staff for the excellent service. I have had a wonderful experience working with Replacements. Thank you!"
S,J., Sunrise, FL
"Easy to use site!"
J.P., Lanoka Harbor, NJ
"Great Site! Very well laid out and easy to use. I love that I can simply click a button to ask you to find certain pieces for me!"
S.B., Bangor, ME
"Love what you do and that you are dog lovers, too."
P.B., Spartanburg, SC
"Have dealt with you before and been very satisfied. The items I received were in excellent condition and the shipping was prompt."
J.R., La Crosse, WI
"Excellent service, thank you!"
K.H., Charlotte, NC
"I love replacements!! I went to college at UNCG and have loved visiting your showroom ever since. Thank you for the wonderful service you provide."
S.C., Los Ranchos, NM
"You're wonderful and I was so surprised to receive a response to my post Christmas dinner request of Replacements. I heard back from you the very next day! Santa's Elves working away!"
L.C., Mount Airy, MD
"Love your company."
L.L., Norcross, GA
"Always good service."
J.K., Sevierville, TN
"I've ordered at least two, maybe three times and I've always been very pleased. Packaging was very good and the items were exactly as described."
F.S., Defiance, OH
"What a terrific company- this pattern was my grandmother's and used for now three generations- Thanksgiving dinner and Christmas only- which made these dinners very special. Would like very much to add to the collection."
M.W., Lake Ariel, PA
"I have used Replacements, Ltd. a few times and every time I have been more than pleased with the reception I have received. They are helpful finding the patterns we are looking for, and I feel the prices are very good."
S.H., Allen, TX
"I love to browse your site to see what's available--I've ordered replacement bowls and plates for my everyday dishes and am looking to build on my collection of china. I look forward to the updates that are sent by email, as well!"
R.P., Moses Lake, WA
"Love your site."
J.M., Auburn, AL
"Thanks for having my pattern!"
P.V., Montgomery, TX
"Your telephone order people are the best, by far, head & shoulders above any others I've ever dealt with--pleasant, but so very efficient--amazing staff!!"
S.N., Overland Park, KS
"Ordered before. Good response."
D.S., Kansas City, MO
"Thanks for such a convenient service. I'm so happy to find a service that gives me hope of replacing my place settings and serving pieces."
P.C., Tomah, WI
"Thank you for finding my mother's pattern and ability to replace the one broken piece."
A.A., Easton, PA
"You have always helped me find my replacements."
M.M., Sun City, AZ
"This is a unique site that makes the impossible possible...replacing lost treasured china and adding to much loved sets."
C.L., Greenville, NC
C.S., Tomahawk, WI
C.F., Orlando, FL
Love the site!! Love the option to find it for us! I had the hardest time locating some Reed and Barton silver ornaments to finish my collection, and Replacements, Ltd. helped me to do so! Thank you for your help. It is so convenient, that I am a frequent shopper here."
F.B., Wilkes Barre, PA
"Have told dozens of people about your site and how great it is to deal with you."
K.J., Tucker, GA
"So glad to find this resource!!"
M.T., Waverly, IA
"This is a nice service."
G.P., Quebec, Canada
"I am always very delighted to order from Replacements, Ltd. No matter who I talk to, the person is always friendly and helpful. Your service is very efficient and your attention and care in packaging is remarkable. Without Replacements, Ltd., I would not have been able to get the additional pieces that I needed in order to restore my formal Wedgewood dinnerware to an eight place setting set. The pattern that I have had gone out of production around 1978. Replacements, Ltd., in my opinion, should be everyones first choice when looking for replacement china to replace items lost through breakage (as in my case) to augment a set of china."
I.P., Wichita Falls, TX
"This company is very reliable. The employees are very courteous and helpful. The packaging is packed securely, and arrives in a few days of placing an order."
L.C., Greensboro, NC
"I have been to Replacements for many reasons over the years - looking for pieces of china or crystal to buy, bringing things to sell, coming to the yard sales, bringing pieces to see if the research department could help me find out more about the pieces and once, I brought a friend from out of town - just so she could see the showroom and go on the tour! It is obvious that customer service and customer satisfaction are top priorities at Replacements. The employees - in all areas where I have visited - are well trained, professional and always helpful and friendly."
M.L., San Francisco, CA
"I waited for the best possible sale for my vintage silver pieces. Finally there it was and I ordered. Excited at first but then scared at the value but, never fear! The pieces are beautiful and shipped so carefully. I am SO happy to give them a new home!"
C.M., Choctaw, OK
"I am thrilled to find you. I wanted more plates and thought it might be impossible. I was thrilled when you knew the pattern and was willing to try to find them for me."
S.B., Brewster, NY
"Been helpful in the past!!"
J.K., British Columbia, Canada
"Everyone must work so hard and have incredible interest to study, accumulate and then share with the public. Keep up the good works. May the holiday season bring joy and merriment thru to the new year. I thank all for the work and information you share so freely."
More Pages of Letters From Our Customers!