Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.M., Ontario, Canada
"I especially was impressed by the speed in which the order was filled."
A.W., Ontario, Canada
"What you do is very valuable; thank you for being there. The reason I called rather than using the internet for my initial order is that, for the first transaction shipping into Canada, I needed information about the shipping and cross-border taxes as well as comfort about your organization..I'll be back."
S.S., Tarpon Springs, FL
"For years your thoughtful servicing has been there for everyone that has even an inch of love for their families and friends...presenting them with simple elegance...in the warmest way a heart can give...extending their care, within their home's comfort...creativity impacting each moment on every living soul!"
A.O., Columbus, OH
"Fantastic in every way!!!!"
M.W., Mesa, AZ
"I had lost one place setting of my stainless that I had had since 1970 and didn't realize that I would be able to find replacements for it until a friend told me about this site. I have already ordered a replacement for the knife and they will try to find the forks for me to save me time checking back and researching it myself. This is a great resource and service that they provide."
L.T., Menlo Park, CA
"I experienced excellent telephone customer service, great tracking and delivery. The product met my expectations. I appreciate the opportunity to give you feedback. Overall - totally excellent!"
E.B., Elizabeth, PA
"I ordered a while ago, a salt and pepper set in my pattern, Mikasa Charmaine, to replace a broken piece. I was so upset that my existing piece was damaged as my pattern is no longer made and a friend told me about this web site. I am thankful that there is a place to buy replacement pieces and add to my existing china pattern even though it is a retired pattern. The pieces were top quality and I will be adding more to my collection. Thanks for offering this service."
V.M., Oak Ridge, TN
"I am not a shopper and my income is very limited. When I pass the store, I'm about an hour into a 7 hour drive - not ready to stop yet! But I do, because your store is lovely, your staff is top-notch, and you welcome my silly little dog. I love knowing that the next time a cat knocks a dinner plate off the refrigerator, you'll have a replacement, and that I can, maybe, someday, complete my half of Mother's sterling. And, I repeat, your staff is excellent. I hope you take good care of them!"
L.A., Greenville, NC
"Your staff is always helpful whether I am on site placing an order or asking questions by phone. Many thanks for making it possible to complete patterns from the previous generation of my family, as well as my own!"
M.S., North Canton, OH
"I was very impressed with your store. Sales clerk was exceptional."
J.H., Greenville, IL
"Just very glad the service is there for when one needs the help of replacing items no longer available in stores."
R.M., Fort Mill, SC
"Replacements is a wonderful business."
K.J., Alberta, Canada
"I have passed along my happy experience to many friends/neighbors, some of whom will likely contact you too. I will not hesitate to recommend Replacements.com. Please keep looking for my Minton cobalt blue pattern. Your service department was also incredibly prompt in correcting my order, even when it meant sending 4 additional plates that were somehow missed in the original shipment. Everyone I've spoken with by phone or by email has been friendly, professional and helpful."
R.B., Fairfax Station, VA
"Loved the friendly staff who helped me place my order. She had me in stitches!"
C.E., New Providence, NJ
"Your customer service reps are always friendly and professional!"
G.B., Gumeracha, Australia
"A great site."
J.K., Whitefish Bay, WI
C.G., Bountiful, UT
"I will order from your company again. Customer service was very good & shipping was faster than I expected."
R.G., Greensboro, NC
"Whenever I visit the facility, I find the Associates very friendly helpful and most knowledgeable about the available items."
B.S., Kalamazoo, MI
"Great site, nice polite staff."
N.A.T., Edmonds, WA
"You are the best at what you do."
V.L., South Portland, ME
"Great company with which to do business."
C.S., Garden City, NY
"Hi. I love your company and its stock and its staff. I am a chinaholic, and this time I gave myself a china TREAT as a reward and it worked out swell."
J.H., Knoxville, TN
"My previous experiences in ordering from Replacements have been satisfactory; therefore, I consider ordering from Replacements above using other companies. Thank you for your prompt attention to my most recent order!"
L.M., Shinnston, WV
"Was so pleased to learn that there is a place to find replacements and additional pieces for this dinnerware since it seems to no longer be available in stores!"
K.C., Gill, MA
"I went looking for that specific cup because the one we had was broken. We don't have a "pattern" - the cup was bought at a supermarket originally. You had what I needed!"
S.G., N. Ridgeville, OH
"Glad to have your site."
J.H., Manteno, IL
"You have a great company with great service."
M.B., Trent Woods, NC
"Visiting your store is an educational experience--lots of historical patterns and items that recall more elegant times."
K.J., Bow, WA
"Excited to have found your website!"
R.W., Norman, OK
P.B., Raleigh, NC
"You guys are awesome. I am so glad that there is a place I can go to add to my china collections."
S.W., Peoria, IL
P.N., Burlington, KY
"Have been a customer for years and you can't be beat in service and price."
S.K., Maple Grove, MN
"Love your website. It is the only place I can do one stop shopping for all my hard to find pieces."
H.S., N. Venice, FL
"I've used you before and you were excellent."
C.S., Greensboro, NC
"Very friendly staff that wanted to be sure I was being helped."
K.V., Grand Rapids, MI
"You have an awesome service."
D.V., Clintondale, NY
"Love you guys!"
K.B., Sacramento, CA
"This place is great. Visited the store once when in the area."
More Pages of Letters From Our Customers!