Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
H.A., Montville, OH
"When I called about the special offer on the Johnson Brothers Christmas plates that I couldn't find on you web site, I have to laugh now when I remember the gasp I let out when you told me the sets had run out. I don't usually get emotional about dishes, but I realized what a great deal your company was offering. You were very sensitive to my response and reassured me that it was okay and you would make up a few sets for me until your stock was replenished. You honored your advertised price and the plates came in within a week. They were a birthday present from my sister for me and although my birthday is on December 15th, she let me open them today so I can use them through the holidays. They are beautiful! Thanks, so much for the great customer service. I don't know how large your company is, but you treated me as if you were the owner. Being in business myself, I know you don't see that very often, it was very refreshing."
S.L., South Riding, VA
"While living in North Carolina, my job with the Apex Chamber of Commerce required me to familiarize myself with people, places, and events in NC, which would be of interest to businesses, new residents and tourists. Having read about Replacements in several magazines, I was delighted to find that the actual store was located on the route we took to visit family located in Virginia. After my first visit to Replacements, it became "standard operating procedure" to stop when we were in the area. In addition, I was able to tell countless chamber visitors not to miss Replacements during their time in NC. The staff was always pleasant and helpful whether I was looking for a particular item or a special gift. The displays of historical items are not to be missed and you're sure to find a bargain in the warehouse section. Now that we've left NC (unfortunately), I enjoy setting my table with several unique pieces purchased at Replacements. If you can, visit the store. If not, use their excellent website. Either way, Replacements provides a very special shopping experience. "
F.P., Manchester, TN
"I just have the two patterns that I ordered, And I am thrilled to get them. I appreciated your handling my order so quickly. I received them sooner than I thought and in time to use them for invited guests!!!"
C.H., Islamorada, FL
"I was looking for a dinner plate to add to a 1971 Oxford pattern and I wanted to know the condition of the plate since it was not new. The representative said she would actually LOOK at it and call me back.. She DID! Her manner was caring and attentive. I received the plate in time for Thanksgiving. I am extremely pleased with the company's service and will order other pieces in the future."
K.B., Geneva, Switzerland
"Really interesting site"
M.B., Omaha, NE
"Really appreciate you. There is no way I would find these patterns on my own. I never believed I could find my Mom's crystal pattern but you knew immediately. Thanks!"
M.R., Long Grove, IL
"I am very happy with your product, website and customer service. the girl on the phone was very helpful, polite and nice. The website was easy to navigate, I only called because I had a question."
E.S., Decatur, AL
"Customer service - so nice and very helpful. Speedy delivery. Packing is perfect. Wonderful products and choice. It's always a pleasure to do business with Replacements."
R.G., Black Mountain, NC
"I appreciate being able to pick up the phone and speak to a person. I am always able to receive the help, advice, etc. that I am seeking. Your customer service is tops. This is very important to me due to the product and services you provide."
A.W., Pikeville, TN
"Selection and availability of products are the main reasons I shop with Replacements."
L.P., Sacramento, CA
"We have used your service for 30 years and have been happy with all our orders."
C.M., Ontario, Canada
"I especially was impressed by the speed in which the order was filled."
A.W., Ontario, Canada
"What you do is very valuable; thank you for being there. The reason I called rather than using the internet for my initial order is that, for the first transaction shipping into Canada, I needed information about the shipping and cross-border taxes as well as comfort about your organization..I'll be back."
S.S., Tarpon Springs, FL
"For years your thoughtful servicing has been there for everyone that has even an inch of love for their families and friends...presenting them with simple elegance...in the warmest way a heart can give...extending their care, within their home's comfort...creativity impacting each moment on every living soul!"
A.O., Columbus, OH
"Fantastic in every way!!!!"
M.W., Mesa, AZ
"I had lost one place setting of my stainless that I had had since 1970 and didn't realize that I would be able to find replacements for it until a friend told me about this site. I have already ordered a replacement for the knife and they will try to find the forks for me to save me time checking back and researching it myself. This is a great resource and service that they provide."
L.T., Menlo Park, CA
"I experienced excellent telephone customer service, great tracking and delivery. The product met my expectations. I appreciate the opportunity to give you feedback. Overall - totally excellent!"
E.B., Elizabeth, PA
"I ordered a while ago, a salt and pepper set in my pattern, Mikasa Charmaine, to replace a broken piece. I was so upset that my existing piece was damaged as my pattern is no longer made and a friend told me about this web site. I am thankful that there is a place to buy replacement pieces and add to my existing china pattern even though it is a retired pattern. The pieces were top quality and I will be adding more to my collection. Thanks for offering this service."
V.M., Oak Ridge, TN
"I am not a shopper and my income is very limited. When I pass the store, I'm about an hour into a 7 hour drive - not ready to stop yet! But I do, because your store is lovely, your staff is top-notch, and you welcome my silly little dog. I love knowing that the next time a cat knocks a dinner plate off the refrigerator, you'll have a replacement, and that I can, maybe, someday, complete my half of Mother's sterling. And, I repeat, your staff is excellent. I hope you take good care of them!"
L.A., Greenville, NC
"Your staff is always helpful whether I am on site placing an order or asking questions by phone. Many thanks for making it possible to complete patterns from the previous generation of my family, as well as my own!"
M.S., North Canton, OH
"I was very impressed with your store. Sales clerk was exceptional."
J.H., Greenville, IL
"Just very glad the service is there for when one needs the help of replacing items no longer available in stores."
R.M., Fort Mill, SC
"Replacements is a wonderful business."
K.J., Alberta, Canada
"I have passed along my happy experience to many friends/neighbors, some of whom will likely contact you too. I will not hesitate to recommend Replacements.com. Please keep looking for my Minton cobalt blue pattern. Your service department was also incredibly prompt in correcting my order, even when it meant sending 4 additional plates that were somehow missed in the original shipment. Everyone I've spoken with by phone or by email has been friendly, professional and helpful."
R.B., Fairfax Station, VA
"Loved the friendly staff who helped me place my order. She had me in stitches!"
C.E., New Providence, NJ
"Your customer service reps are always friendly and professional!"
G.B., Gumeracha, Australia
"A great site."
J.K., Whitefish Bay, WI
C.G., Bountiful, UT
"I will order from your company again. Customer service was very good & shipping was faster than I expected."
R.G., Greensboro, NC
"Whenever I visit the facility, I find the Associates very friendly helpful and most knowledgeable about the available items."
B.S., Kalamazoo, MI
"Great site, nice polite staff."
N.A.T., Edmonds, WA
"You are the best at what you do."
V.L., South Portland, ME
"Great company with which to do business."
C.S., Garden City, NY
"Hi. I love your company and its stock and its staff. I am a chinaholic, and this time I gave myself a china TREAT as a reward and it worked out swell."
J.H., Knoxville, TN
"My previous experiences in ordering from Replacements have been satisfactory; therefore, I consider ordering from Replacements above using other companies. Thank you for your prompt attention to my most recent order!"
L.M., Shinnston, WV
"Was so pleased to learn that there is a place to find replacements and additional pieces for this dinnerware since it seems to no longer be available in stores!"
K.C., Gill, MA
"I went looking for that specific cup because the one we had was broken. We don't have a "pattern" - the cup was bought at a supermarket originally. You had what I needed!"
S.G., N. Ridgeville, OH
"Glad to have your site."
J.H., Manteno, IL
"You have a great company with great service."
M.B., Trent Woods, NC
"Visiting your store is an educational experience--lots of historical patterns and items that recall more elegant times."
More Pages of Letters From Our Customers!