Replacements, Ltd.

(page 42)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

W.W., La Quinta, CA

"Excellent site!"

M.C., Ontario, Canada

"Subject to receiving our order as requested: we find you very efficient, broad inventory etc. We will be ordering more in the future."

H.G., British Columbia, Canada

"Great website: there is a very broad selection base yet I found the information I was looking for very quickly. The screen turnover was quick and it was easy to set up a product search enquiry. Your company provided a quick response and reassurance that they would assist in my request. It is refreshing to find a company that puts customer service and satisfaction at the top of their work list and not just an afterthought. Thank you."

M.S., Novi, MI

"Your telephone team are always well versed and helpful."

M.T., Manalapan, NJ

"Have ordered several times from replacements and have always had a very good experience. Will definitely order again if need anything. Thanks for a great place!!"

K.C., Punta Gorda, FL

"Sales representatives are extremely helpful and friendly."

M.N., Sheffield Lake, OH

"I am very pleased with the organization. Being able to acquire discontinued pieces of tableware to match those that I already have is like enjoying the original purchase all over again. You should be commended on your service as well. Items are packaged with care and your service representatives are very cordial. Yesterday, I needed to cancel an order that I erroneously placed for an item in the wrong color. Your representative impressed me with her cheerful manner and her expertise in cancelling the order within a minute or two. You will certainly continue to receive my business and I exuberantly recommend you to others."

B.S., Wallingford, CT

"I have always been satisfied with Replacements, Ltd. I have found exactly the items that I wanted. My phone calls have been handled by friendly, professional and efficient individuals. It is comforting to know that a company such as yours exists."

N.D., Morgantown, WV

"It was our first time there and oh my goodness, we were so impressed and amazed! We could've spent hours and hours there just trying to absorb it all. Everything is so well organized and the displays are excellent! We will definitely be returning to continue shopping."

S.M., Westminster, MD

"I have ordered from Replacements for years and have been very pleased with every transaction."

T.P., Denver, CO

"We are all so fortunate that Replacements is a company, this is so much easier than searching for pieces at estate/garage sales."

P.J., New York, NY

"Every time I have called and/or ordered from you, your salespeople have been friendly, informative, and helpful."

D.L., British Columbia, Canada

"You continue to provide prompt service both on line and by telephone. Shipping and cost of product is excellent and overall value very good."

J.C., Alberta, Canada

"Excellent resource"

L.B., Homer City, PA

"I haven't contacted you in some years - you helped me complete a silverware pattern and I'm glad to find you are still around. Visited your store a number of years ago too! Great job!"

L.H., Greenwood, SC

"Great customer service. Quality product. Very carefully packed and shipped!"

B.S., Oak Ridge, MO

"I have appreciated the ability of to research and locate the pieces I needed to complete my china."

C.B., Atlanta, GA

"I have enjoyed my relationship with Replacements and will continue to order from this company. I appreciate the service you offer and the fact that you still carry my pattern. Whenever I need a replacement, I know I can depend on this company. Thank you."

V.B., North Andover, MA

"I've been a customer since you first opened your doors in the '80's. I love talking to the sales associates-always kind and caring. From all the years of doing business with you, I know you are the most honest company out there...and I truly love and appreciate the comfort of knowing that. Thank you."

D.L., New Brunswick, Canada

Ordered silverware; very pleased with your service - thank you!"

D.L., Newville, PA

"You provide a great service for replacing broken, chipped, and/or added inventory of outdated patterns. Every contact I had with Replacements personnel was efficient and customer considerate tracking my purchase, getting it to me in good time."

H.A., Montville, OH

"When I called about the special offer on the Johnson Brothers Christmas plates that I couldn't find on you web site, I have to laugh now when I remember the gasp I let out when you told me the sets had run out. I don't usually get emotional about dishes, but I realized what a great deal your company was offering. You were very sensitive to my response and reassured me that it was okay and you would make up a few sets for me until your stock was replenished. You honored your advertised price and the plates came in within a week. They were a birthday present from my sister for me and although my birthday is on December 15th, she let me open them today so I can use them through the holidays. They are beautiful! Thanks, so much for the great customer service. I don't know how large your company is, but you treated me as if you were the owner. Being in business myself, I know you don't see that very often, it was very refreshing."

S.L., South Riding, VA

"While living in North Carolina, my job with the Apex Chamber of Commerce required me to familiarize myself with people, places, and events in NC, which would be of interest to businesses, new residents and tourists. Having read about Replacements in several magazines, I was delighted to find that the actual store was located on the route we took to visit family located in Virginia. After my first visit to Replacements, it became "standard operating procedure" to stop when we were in the area. In addition, I was able to tell countless chamber visitors not to miss Replacements during their time in NC. The staff was always pleasant and helpful whether I was looking for a particular item or a special gift. The displays of historical items are not to be missed and you're sure to find a bargain in the warehouse section. Now that we've left NC (unfortunately), I enjoy setting my table with several unique pieces purchased at Replacements. If you can, visit the store. If not, use their excellent website. Either way, Replacements provides a very special shopping experience. "

F.P., Manchester, TN

"I just have the two patterns that I ordered, And I am thrilled to get them. I appreciated your handling my order so quickly. I received them sooner than I thought and in time to use them for invited guests!!!"

C.H., Islamorada, FL

"I was looking for a dinner plate to add to a 1971 Oxford pattern and I wanted to know the condition of the plate since it was not new. The representative said she would actually LOOK at it and call me back.. She DID! Her manner was caring and attentive. I received the plate in time for Thanksgiving. I am extremely pleased with the company's service and will order other pieces in the future."

K.B., Geneva, Switzerland

"Really interesting site"

M.B., Omaha, NE

"Really appreciate you. There is no way I would find these patterns on my own. I never believed I could find my Mom's crystal pattern but you knew immediately. Thanks!"

M.R., Long Grove, IL

"I am very happy with your product, website and customer service. the girl on the phone was very helpful, polite and nice. The website was easy to navigate, I only called because I had a question."

E.S., Decatur, AL

"Customer service - so nice and very helpful. Speedy delivery. Packing is perfect. Wonderful products and choice. It's always a pleasure to do business with Replacements."

R.G., Black Mountain, NC

"I appreciate being able to pick up the phone and speak to a person. I am always able to receive the help, advice, etc. that I am seeking. Your customer service is tops. This is very important to me due to the product and services you provide."

A.W., Pikeville, TN

"Selection and availability of products are the main reasons I shop with Replacements."

L.P., Sacramento, CA

"We have used your service for 30 years and have been happy with all our orders."

C.M., Ontario, Canada

"I especially was impressed by the speed in which the order was filled."

A.W., Ontario, Canada

"What you do is very valuable; thank you for being there. The reason I called rather than using the internet for my initial order is that, for the first transaction shipping into Canada, I needed information about the shipping and cross-border taxes as well as comfort about your organization..I'll be back."

S.S., Tarpon Springs, FL

"For years your thoughtful servicing has been there for everyone that has even an inch of love for their families and friends...presenting them with simple the warmest way a heart can give...extending their care, within their home's comfort...creativity impacting each moment on every living soul!"

A.O., Columbus, OH

"Fantastic in every way!!!!"

M.W., Mesa, AZ

"I had lost one place setting of my stainless that I had had since 1970 and didn't realize that I would be able to find replacements for it until a friend told me about this site. I have already ordered a replacement for the knife and they will try to find the forks for me to save me time checking back and researching it myself. This is a great resource and service that they provide."

L.T., Menlo Park, CA

"I experienced excellent telephone customer service, great tracking and delivery. The product met my expectations. I appreciate the opportunity to give you feedback. Overall - totally excellent!"

E.B., Elizabeth, PA

"I ordered a while ago, a salt and pepper set in my pattern, Mikasa Charmaine, to replace a broken piece. I was so upset that my existing piece was damaged as my pattern is no longer made and a friend told me about this web site. I am thankful that there is a place to buy replacement pieces and add to my existing china pattern even though it is a retired pattern. The pieces were top quality and I will be adding more to my collection. Thanks for offering this service."

V.M., Oak Ridge, TN

"I am not a shopper and my income is very limited. When I pass the store, I'm about an hour into a 7 hour drive - not ready to stop yet! But I do, because your store is lovely, your staff is top-notch, and you welcome my silly little dog. I love knowing that the next time a cat knocks a dinner plate off the refrigerator, you'll have a replacement, and that I can, maybe, someday, complete my half of Mother's sterling. And, I repeat, your staff is excellent. I hope you take good care of them!"

More Pages of Letters From Our Customers!

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