Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.D., Dorset, UK
"I have used you for a few years now and more recently this week. I am so impressed with your very courteous telephone staff who take the order. The speed they answer the phone - I am in the UK - politeness however stupid the question is - and the friendliness above all. The order is confirmed by e-mail and always arrives very quickly, beautifully packed. I never have had a broken glass yet. I always recommend you to any friend who wants to find their particular glass/china and last week when in Selfridges, Oxford Street, London, they could not help me with my latest search so I told them about you and your very impressive service - so who knows - you may gain more clients! You certainly deserve to."
R.D., White Plains, NY
N.S., Manter, KS
"Your company has been a Godsend to me. From the flatware service that you've been able to keep me in numbers to formally serve loads of folks at my house for the holidays to the newest assistance. We set a formal meal this Thanksgiving with my mom's crystal that my dad had brought home to her from his Navy days seeing the world. It was from Japan and that's all we knew. Your folks identified it for me, and I'm acquiring some pieces to go into the next generation with. It is the most beautiful pattern to me and the thought of it gone forever made us all tear up. Thank you, thank you, for finding it and helping out. I look forward to purchasing whatever you find for a while."
R.C., Colleyville, TX
"On the Wednesday before Thanksgiving my mom decided she wanted to try and locate some more pieces of her crystal. I had purchased her pattern before from you and decided to try again. We had great luck and located several pieces that she wanted, but in going back and forth I had selected the wrong color. Yipes! I knew you would be closed Thanksgiving so I waited to call on Friday, the lady in customer service was awesome! She located and changed the order in less than 5 minutes and she had the most gracious attitude ever. I will continue to check your inventory for pieces my mom would like, if you don't have no one does."
B.G., Pleasanton, CA
"Hunting for your mother's china or your grandmother's silver can be a lifelong quest. Having Replacements.com there to lend a hand is huge! My mother's beautiful Wedgwood china, which I adore, was discontinued in the early 1950s so she was never able to complete her set. My husband gave me 4 Waterford crystal flutes when we got married. They were discontinued almost immediately. Despite looking for both for 25 years, I am using Replacements.com to make real headway. This is a wonderful blessing and a huge help to so many. Whenever missing or broken china is discussed, the next words spoken are, "Have you checked on Replacements.com?"
D.M., Newport News, VA
"I visited your beautiful showroom on my way to Charlotte! Loved it!"
I.C., Finksburg, MD
"Huge, massive inventory!"
E.B., Vestal, NY
"You provide a wonderful service!"
J.M., Shelby, NC
"Very helpful and informative site, thanks!"
T.G., Colleyville, TX
You are a wonderful resource and my past shopping experience with you was great!"
C.P., Charlotte, NC
"I purchased items from you before and was very happy with them."
M.S., Hillsboro, MO
"Pleased with previous service."
K.B., Pittsburg, KS
N.B.C., Tallahassee, FL
"Thank you-you have awesome communication skills!"
F.C., Longview, WA
"My husband ordered salad plates and we were very pleased with the service we received."
R.D., Philadelphia, PA
"I love this company! You are great. Wouldn't go anywhere else for my daughter's china!"
S.B., Queensland, Australia
"I love this site! Since discovering your website I now use it constantly. It has saved me a lot of money when I purchase my tea sets and antique plates. Your site is a MUST for any serious collector."
E.F., Suwanee, GA
"We are sooo happy to finally have located our china pattern that our daughters remembered seeing at many family get-togethers when they were young. Each time I'd share how I hunted all antique stores hoping to see my pattern someplace. Moving around the years it got lost in transit. We never knew in which state our 1967 China failed to follow us. After sketching onto paper the "small holly leaf with berries" and the year 1967 we originally purchased our patterned china, your amazing research department located the china. I was sooo thrilled I was even able to order it that Sunday evening and it arrived carefully wrapped on Wednesday in perfect condition. My husband was so happy to share in the excitement and we will be saying "Blessings" this Thanksgiving Day for All YOUR EMPLOYEES who cared enough to send us the very best our 1967 China for our future family get-togethers. Thank you all very much."
E.S., Evansville, IN
"Easy to use and informative site."
A.G., Bel Air, MD
"So happy to have found you, as all my patterns are discontinued."
A.S., Charlotte, NC
"Always satisfied with our purchases. Store staff are wonderful."
G.M., Greer, AZ
"I have used you before and love your service."
C.M., Laurel, NC
"Great place to visit. Much success with prior requests."
C.K.A., Kannapolis, NC
"I recently received an order, and included within the packing slip/ordered merchandise was a brochure for a product line that I had NO idea that you stocked. I've been a collector of the Merck Family 'Old World Christmas' products for a very long time, and now I have another source for this particular collectible. I liken your business to be "the E-Bay-like source for any china, crystal, hollowware, collectible, etc., w/o the bidding process"!!! If whatever has been made, you most likely have a 'bit or more' of it, or will surely do you best to locate such!!!"
K.O.R., Ontario, Canada
"I was so pleased to get my package delivered to my door and I am particularly impressed with how you packaged it. I was amazed that it arrived unbroken and how you developed a way of packing that optimizes environmentally friendly method. I will definitely look to you for future orders. Completion of my discontinued set of fine china had to be put off for many, many years due to economic reasons. Having long since given up ever being able to find pieces, I learned of Replacements, Ltd. and was so very excited. Keep up the good work!"
K.H., Chester Springs, PA
"Love your site. Convenient way to add to my dining sets."
E.C., Newbury, NH
"Your inventory lists are most helpful for either replacing or adding to patterns, as well as insurance purposes."
S.C., Spring, TX
"Wonderful website!! Your website makes it so easy to navigate quickly and efficiently - after all who has time anymore!"
S.L., Livermore, CO
"Great site! Recovered items we thought we could not replace."
C.C., Fredericktown, MO
"Love your company"
A.B., Worcester, MA
"I am very glad to have your service."
L.Q., Port St. Lucie, FL
"I am happy you exist!"
G.S., Thomasville, PA
"Happy to find your website"
S.N., Export, PA
"Your website is amazing!"
H.L., Naples, FL
"Love your company-have bought tons of china in the past."
T.B., Northbrook, IL
"You're so useful!"
J.G., Queensland, Australia
"Thank you very, very much for your assistance and great customer service!"
M.S., Enterprise, AL
"You always surprise me at what you have available. I always tell my friends and clients about you!"
R.L., Quebec, Canada
"I have purchased from your service several times to replace old items from my grandmother's service, as well as discontinued pieces from my own bridal selection. Your service is terrific, and I have recommended you to my friends and family."
C.S., Bayside, NY
"It is so appreciated that you make all this available. Over the years, I have passed this site to more people than you could imagine. I receive thanks for introducing YOU to THEM many times. It is so heart-wrenching to have a favorite 'piece' break or disappear. Replacements.com gives one hope of finding it again. Frankly, in this world, when someone can replace your despair over a loss with hope, THAT is the best gift!!"
More Pages of Letters From Our Customers!