Replacements, Ltd.

(page 49)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

A.C., Orland Park, IL

"I have dealt with you for years and have been happy with your service. I have used your pattern identification service with great success for china, crystal glassware, and silver plated sets. Your staff is both extremely helpful and pleasant! I have enjoyed my contact with you so much that when I found myself in your area, I just had to visit, of course, I brought a new customer with me!"

S.S., Chicago, IL

"I have bought Replacement items before - great service! It was especially helpful when I was able to replace the gravy boat for my mother-in-law's Noritake Ocala china, that had been discontinued in 1931. The look on her face clearly showed how wonderful Replacements is with their service."

L.L., San Antonio, TX

"I'm a previous customer of Replacements. Great shopping experience. I just requested Replacements to locate pieces of my mother's china (circa 1936) because I trust Replacements to go out of their way to find it. Thank you Replacements for your commitment to customer satisfaction."

M.P., Chapin, SC

"The store is beautiful. Every employee I encountered was friendly and helpful. I love the fact you allow dogs even though I don't have a companion at present time."

S.H., Littleton, MA

"Great company!!"

M.R., Jackson, MS

"Your customer service dept is top-notch. I also appreciated the prompt arrival of my purchase."

B.F., Mocksville, NC

"I LOVE Replacements! I have always had a great experience with your website, and the customer service folks when I call. I especially love to visit your facility. The people who work for you are amazing. It shows that they enjoy working for you. I always feel like they really want my shopping experience to be a great one. The seasonal displays in the showroom are a feast for the eyes! Thank you from the bottom of my heart for such a wonderful place to shop. I am a collector of beautiful tableware, and Replacements has truly been one of the personal pleasures in my life."

B.K., Kernersville, NC

"You are wonderful and we will recommend you to others."

D.H., Boca Raton, FL

"I have used your company for many years. You have helped with silver, stainless, crystal and demitasse cup liners. I am having you try to locate two things right now. I have complete confidence that if anyone can find what I need to fill in my grandmother's china and a Waterford glass that needs to be replaced, it will be your company."

C.C., West Sussex, England

"I have used you in the past and you have been great."

J.N., Washington, DC

"Wonderful company"

M.S., Niagra Falls, NY

"Replacements has been my "go-to" source for dinnerware, etc., for probably 20 years. Wouldn't look anywhere else!"

V.A., Dunedin, FL

"Used your company before happily."

S.K., Howell, MI

"I have visited your store and have ordered from you for silverware and china; always impressed with salespersons knowledge of desired items. Thanks for being available for phone orders."

J.P., Wentworth, SD

"The service from the representatives is always outstanding. I've been working on completing my china pattern for over 42 years. It's tradition in my family that the youngest granddaughter inherits her grandmother's china, so I want to make sure my granddaughter gets a complete set large enough for a big family gathering. She loves to cook just like her grandma, so this is a VERY special service for me personally."

P.L., Rogers, AR

"I love you guys."

J.J., Baton Rouge, LA

"Over the last several years, I have spent a few thousand dollars on your website. I really appreciate what you do because I have a wealth of patterns to choose from as well as older patterns I have. I have no regrets. I am very happy with your packaging. I have never received anything broken."

E.C., Moberly, MO

"I've ordered several times from you and am very happy with everything!"

P.P., New York, NY

"Love window shopping online at all your stuff!!"

P.F., Ormond Beach, FL

"My husband and I love going into the store and browsing. We do go with a purpose-to purchase items for my set. Everyone is always very friendly and helpful. And sometimes, we purchase other things we see. I am a retired Insurance Adjuster so I have known about Replacements for a long time."

P.S., Stone Mountain, GA

"I've used your services before and was very pleased with them. My husband & I have been married for 30 years. Our 1st set of flatware which we loved contained 8 place settings. Over the years we began to more entertaining and found our flatware on Today our set can serve 30! Thank you."

J.G., Dearborn, MI

"Your showroom is beautiful and your staff friendly. Your business really seems like a great place to work and your staff seem genuinely happy. After seeing your facility in-person, I am even more likely to purchase from you online in the future, as I have a better appreciation for what you have invested into keeping this service" available to everyone, with an outrageous investment in inventory and storage. In the past I thought of Replacements as a slightly more expensive eBay shopping experience, but now I value you all more. Never stop giving free tours, it is worth it's weight and investment as a marketing strategy ... same with free pattern ID; fabulous service leads to loyal customers. I've posted some of my photos on Facebook and everyone wants to know where I've been and is commenting on the wall of china. Brilliant displays on your behalf. Great job."

J.C., Spring Hill, FL

"I found your service excellent. Your website is beautifully organized and easy to use. The joy of suddenly seeing a familiar pattern is like finding an old friend. I love the fact that Replacements will keep searching for a particular pattern and email a notice when it has been located. The person who helped me on the phone was very knowledgeable and customer friendly. Our order was shipped quickly and packaged to perfection. I will definitely be calling you again. Many thanks!"

S.W., McGrady, NC

"Love the retail center. The staff is wonderful. I always look forward to stopping while I am in the area. The staff always gives me the opportunity to inspect a piece before I purchase. Shopping in person is much more fun than shopping/ordering online. However, I live more than an hour away so the online option is good."

B.P., Del Mar, CA

"I have bought silver in the past and am very satisfied. I like the way your website is set up, it is so easy to navigate. The response was very quick concerning the items you had on hand for the pattern I was interested in. "

D.M., Surprise, AZ

"Great packaging"

K.S., Chevy Chase, MD

"Love working with your company - I'm a repeat customer! I have yet to sell to Replacementsbut purchases are always easy. Ive managed to find history of old china sets and silver sets, and pull together full sets for both my collection and my childrens. The website is easy to use with pictures, ordering is easy, customer service is prompt and willing, and weve never received a broken dish! It really is a pleasure doing business with!"

S.B., Austin, TX

"I really enjoy your site!! The inventory available is so tremendous it is enjoyable searching for items I might like to purchase; when I need help and call, the people who answer are very friendly and knowledgeable. Thanks!!"

C.D., Kailua, HI

"I received my first order from you and was surprised at how quickly I received my order, and how well the items were packed for shipping this great distance."

K.B., Savannah, GA

"Love your services! It is so exciting to find a piece for my out-of-production dinnerware. And the price is right."

L.M., Carson City, NV

"Love the service!"

K.C., Dudley, MA

"This site was so easy to find, I just did and I'm not very good at finding the right site on the Internet for anything I want."

K.M., Radcliff, KY

"I was so excited to find your store. With your help i should be able to complete the china and crystal sets my great grandmother gave me. Your employees are top-notch!"

P.T., Altoona, PA

"Impressed with your website."

C.B., San Antonio, TX

"Love the site"

M.H., West Chester, PA

"I love your site."

E.W., Baton Rouge, LA

"I've been a customer for so long and I appreciate your help with items I need or want as gifts. I look forward to the emails I receive as I get busy and don't often remember to check for the new items you have in stock. I honestly think it has been around 20 years and when needing help to locate an item that was accidently broke, one of your representatives spent weeks trying to locate it for me. This is the kind of service I cherish and know I can always depend on."

L.S., Silver Spring, MD

"I have used Replacements, Ltd. and they found my plate. Thanks a million!"

L.R., Winnsboro, TX

"I found out about Replacements, Ltd., from a good friend of mine that owns a specialty kitchen store in my small town of Winnsboro, TX. Having bought my dishes from her, (Certified International Embassy) they were soon discontinued. She mentioned your web site, and I have been able to get several more pieces. The service is always great, the email alerts when dishes are available is awesome. I have all the colors of the Embassy dishes except for teal, that would be the only thing that I haven't been able to get. Keep up the good work Replacements, Ltd., I recommend you to all my friends."

V.V.B., Overland Park, KS

"I have been ordering from Replacements for almost 20 years and have always been pleased with your personal service, competitive prices, rapid delivery and wide selection of high quality china, flatware and crystal. I wish more businesses were as customer-oriented, professional and efficient as you. I frequently recommend you to friends and will continue to be a loyal customer. If only you were not 1200 miles away I could visit your fabulous showroom more often than every few years! Kudos to you, Bob, and to all of your dedicated and talented staff!"

More Pages of Letters From Our Customers!

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