Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
D.R., Jonesborough, TN
"We purchased the Pfaltzgraff Heirloom set in 1990. As our family grew over the years the set was expanded through Replacements.com. The Heirloom series is still our favorite dinnerware for everyday use and special occasions because it is so versatile dressed up with colorful linens or place mats. If it was not for Replacements.com our well loved dinnerware would be obsolete. We have been repeat customers, and will continue to do so because of your quick responses, fair pricing and availability of products. You are to be commended for the exceptional services you provide to your customers to keep us coming back."
J.P., Webster, TX
"Love y'all. I had a dear friend, who has since passed away, who got me started collecting the State Snowmen ornaments, and this is the only place I can find them. Every time I see a new one, I'm reminded of her! So, thank you for still carrying them, and please keep me posted on receiving the ones on my wish list!"
D.J., Huntington, NY
"Nicely done! Decent pricing! Thanks."
A.F., Ontario, Canada
A.A., Gainesville, MO
"What a wonderful service you provide."
B.W., Oro Valley, AZ
"I ordered from you previously and was very pleased with your service. I was worried about breakage in shipping, but all items were perfect upon arrival due to the excellent care taken in packaging."
B.F., Bloomington, IN
"I like your new format on presenting items."
C.M., Eagle, ID
"I have always been pleased by what replacements I have found on your site and your service."
B.J., Oakland, TN
"I have ordered dishes and flatware, and was very pleased with both. I was amazed at how well everything was packed. It arrived in perfect condition. I intend to use your service again!"
M.C., Fruita, CO
"This is an amazing service you provide. I love that you research the piece and communicate availability."
F.T., Mundaring, Australia
"Have purchased from you before and was extremely happy with the results."
D.R., Houston, TX
"Thanks for your website!"
L.B., Vashon, WA
"Quick response, packing and shipping excellent. Through Replacements I was able to supplement my out of production dinnerware and I receive updates when more pieces become available. In addition, Replacements has identified an Adderley china pattern that I have been looking for and has added it to their database. I feel confident that if pieces become available I will be able to replace missing or chipped items in a set that has been in the family for more than 60 years."
K.M., Washington, DC
"I love your service and products!"
C.F., Barre, VT
"Absolutely love this site and what I have purchased."
K.T.W., Pittsburgh, CA
"Thank goodness for Replacements, Ltd.!"
T.H., Clear Lake, IA
"I am so glad I found this site!!"
K.P., Ada, MI
"I have been a long time customer! You guys are the best at helping me always find what I want! Thanks!"
J.P., Holmen, WI
"Love this site!! I have been able to replace two plates now, that are no longer available where I originally bought them!"
L.F., Ashland, WI
"Have never been disappointed with my replacement pieces or service!"
D.S., Santa Barbara, CA
"You're amazing. This is the only site where I can reliably identify silver flatware I have or want to buy. Thanks."
C.W., Cedaredge, CO
"I think you're store, service, and inventory is wonderful. To me, Replacement, Ltd. runs their business how a business should be run, with customer care placed first. I had sent an email saying what I was looking for and I had a response within 24 hours. That is service!"
S.H., Tulsa, OK
"I replaced some china through this site and was very happy with the service."
L.B., Clinton, IA
D.G., Peoria, AZ
"I am very grateful your company exists to save so many of the old patterns and silverware. I have always loved the old china patterns and silver flatware patterns over the newer ones!"
A.D., Hurst, TX
"I think the fact that you have such a thoughtful business is to be commended, as on this day many people have the throw away mind! You and your company can help many people to recover pieces that are dear to us, not only for their beauty, but for the memories they bring to us every time that we use them or look at them! In many cases these articles are so dear to us because someone dear has passed them down."
J.G., Cathedral City, CA
"Great business. Folks like me that are traditionalists and have homes with fine china, fine flatware and fine beverage glasses feel comfortable knowing that if anything should happen to any of my service pieces, I know I can rely on Replacements where I can purchase the pieces that were damaged or broken. Keep up the good work.
M.A.W., Ann Arbor, MI
"The presence of Replacements, Ltd., has been a revelation and a godsend. It has enabled us to accommodate increasing numbers of guests, by acquiring more dinner services of a discontinued pattern and a larger number of crystal glasses that are excessively expensive when new. I am completely amazed by the enormous number of patterns carried by Replacements, Ltd. It's very easy to navigate their website, and their illustrations make it easy to order. They also pack china and crystal exceptionally well, and the items we have received have been in immaculate condition. Their prices are very reasonable. Overall, Replacements, Ltd., has proved to be a first-class organization."
L.S., Kennesaw, GA
"Your excellent service and careful packaging was really a treat."
M.G., North Venice, FL
"Your products and service are always excellent. In the past 2 years I have purchased 3 sterling silver tablespoons and a serving fork in my Gorham pattern from 1971, 4 Lenox soup bowls that I needed to complete my 1972 china service, 2 Villeroy and Boch ramekins that I needed to add and couldn't find anywhere else, and 1 tablespoon and salad fork from my everyday Yamazaki silverware. Each one of these products looked brand new when they arrived. I can always count on Replacements.com to send the highest quality in whatever I order."
D.P., Oklahoma City, OK
"Been to your store, very impressed."
M.J., Gravois Mills, MO
"Great site and thank you for all the info!"
L.R., Newburyport, MA
"I am impressed - this is a very efficient website."
J.L., Oakdale, CA
"We have purchased this pattern from you previously - with fantastic results!"
L.M., Roswell, GA
"Wonderful website and service!"
L.H., Alton Bay, NH
J.K., Portland, OR
"You guys are a class act."
J.M., Courtland, OH
"Love that I can get replacements for my beautiful things."
E.B., Greensburg, PA
"Happy with all purchases so far!"
J.G., Aiken, SC
"What a wonderful company!!! My order arrived at my daughter's this morning in perfect condition!!! My mom passed her Royal Worcester wedding set of china on to our daughter. I am so excited and honored to be able to add to my mom's china for my daughter!"
More Pages of Letters From Our Customers!