Replacements, Ltd.

(page 51)

Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

S.D., Woodstock, GA

"I have had superb service and been able to expand my china and glassware for holiday parties, and my daughter's pre-wedding parties. I was extremely excited to stumble upon my grandmother's China pattern too this month - not easy, as it was pre-war Japanese."

L.T., Laredo, TX

"Love the email alert! I have completed a set of china through this great service you offer."

M.F., Weymouth, MA

"Very helpful sales people!"

B.B., Potomac, MD

"It is always a pleasure to order from Replacements, excellent customer service, terrific prices and prompt delivery. Always able to help with what I am missing or what I want!"

K.G., Peabody, MA

"It's always a pleasure doing business with your company. The service couldn't be any better."

C.T., Towaco, NJ

"Thanks so much for your help. My mom's crystal and china bring back wonderful memories."

P.H., Blountville, TN

"This is such a wonderful way to find the pieces that I want. No need to drive from place to place, town to town trying to find something. It is but a phone call away. Super customer service----fast delivery and ALWAYS complete satisfaction. Thank you for doing what you do and doing it so well."

T.B., Newton, MA

"Done business with you. Good company!"

V.M., Sherman Oaks, CA

"I like your service."

B.K., Fort Wayne, IN

"I've used Replacements for years and I love you guys! I have recommended you often to friends and family."

K.L., Gilbert, AZ

"I love this site."

M.N., Huntington Beach, CA

"I had an enjoyable experience ordering over the phone with the representative from Replacements. She was able to verify if you had what I needed in stock. We also discussed the reason I was ordering the dishes for my daughter who had just gotten married. I was impressed that the order arrived so quickly. My daughter sent me glowing texts yesterday about her gift."

S.A., Washington, DC

"Praises to your customer service - they are excellent, knowledgeable and very helpful. That's probably why I call rather than order on the website. And your safe packing of the products is wonderfully secure."

J.P., Jamestown, NC

"I continue to be amazed at the friendly personalities of the individuals who work with Replacements. They are all wonderful. Replacements is truly a class act!"

E.C., Durham, NC

"I was very satisfied with my selling experience. The staff was very friendly and professional. Thanks."

B.C., Cleveland, OH

"Easy to find what I needed!"

S.S., Peachtee City, GA

"You are amazing. You found our Grandeur by Pickard soup bowls for us. A discontinued but loved pattern!"

M.B., Oakland, CA

"Great job very good."

I.R., Bothell, Wa

"What I have already ordered and received is high quality!"

D.S., Newfoundland, Canada

"I have used your service before and was very pleased with it."

G.W., Lakeport, CA

"Love your service."

S.J., Sammamish, WA

"The service of not only provides replacements of my special things, it also helps to restore and renew the special MEMORIES of using those valued family treasures that have become lost or broken due to years of use. Special dishes are for special people-not just special occasions. With our loved ones- everyday is special and with I don't need to worry about damages anymore! I can just make a quick "call" and get back to my special people! Thank you,, for helping us care for our loved ones in such a wonderful way!

C.F., New York, NY

"I appreciate your excellent service."

M.J., Tallahassee, FL

"I've had good luck with you before."

B.A., Kissimmee, FL

"Your site is great!"

Y.N., Stroudsburg, PA

"This is a great site."

S.R., Ft. Lauderdale, FL

"Thank you for you product identification service. I have known about your company since its inception, but have never turned to you for assistance. In fact, I spent a great deal of time trying to look up my pattern without success so that is why I turned to you. As promised, in about 2-3 weeks time, you produced my pattern name and a price list of available pieces. I can't wait to refresh my flatware ensemble. We have been limping by with such a low stock for years. Thanks again for all of your help. Your ID service is very much appreciated."

E.K., Grand Island, NE

"Amazing service. The scope and variety of items available is unbelievable. I have never had to return an item."

G.H., Orlando, FL

"I have shopped with you in the past and I have been very satisfied."

B.F., Ann Arbor, MI

"Have used your site for several of my needs and have found your service to be excellent. Your site has been able to finish several of my flatware, silver, dishes, and crystal needs on items that have been discontinued. It has been a wonderful source for me."

B.P., Honolulu, HI

"Thanks for being here, and for being so easy to navigate and buy!"

B.C., The Colony, TX

"Wonderful site!"

C.M., Mayflower, AR

"Love your store"

G.S., Asheville, NC

"Some of my friends have used your services and give you a 100% rating."

L.L., Paducah, KY

"I have been satisfied with every transaction and wish I had sent a personal note sooner. My orders have always been received before expected and every item individually bubble wrapped with evident care. I love doing business with a company that still believes in taking care of the customer and I don't even look anywhere else for my replacement dishes because of the service you and your team have given me. By the way......your prices are affordable for me since I am on Social Security."

V.C., Brownsville, CA

"I was thrilled to find missing pieces of my daily dinnerware. It took a few years to locate but was exactly what I wanted. And arrived safe and sound, not easy to accomplish these days. I most definitely will be ordering additional items, as soon as I'm through with my kitchen renovation."

J.M., Raleigh, NC

"I had been on 3 other websites looking for a particular china pattern and wasted over an hour without any good results. As soon as I found your website I placed my pattern into your search line and everything just popped right up and I could see it was the correct pattern and ordering was just as easy as finding what I wanted. Your web site rocks! Thank you!"

J.M., Tacoma, WA

You have a really good web site with complete information on products and what the costs are per item, etc. Thanks for the good job as a lot of sites are not half as good as yours."

A.H., Ontario, Canada

"Very helpful website."

L.A., Livonia, MI

"Thank you for your service."

More Pages of Letters From Our Customers!

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