Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
G.S., Asheville, NC
"Some of my friends have used your services and give you a 100% rating."
L.L., Paducah, KY
"I have been satisfied with every transaction and wish I had sent a personal note sooner. My orders have always been received before expected and every item individually bubble wrapped with evident care. I love doing business with a company that still believes in taking care of the customer and I don't even look anywhere else for my replacement dishes because of the service you and your team have given me. By the way......your prices are affordable for me since I am on Social Security."
V.C., Brownsville, CA
"I was thrilled to find missing pieces of my daily dinnerware. It took a few years to locate but was exactly what I wanted. And arrived safe and sound, not easy to accomplish these days. I most definitely will be ordering additional items, as soon as I'm through with my kitchen renovation."
J.M., Raleigh, NC
"I had been on 3 other websites looking for a particular china pattern and wasted over an hour without any good results. As soon as I found your website I placed my pattern into your search line and everything just popped right up and I could see it was the correct pattern and ordering was just as easy as finding what I wanted. Your web site rocks! Thank you!"
J.M., Tacoma, WA
You have a really good web site with complete information on products and what the costs are per item, etc. Thanks for the good job as a lot of sites are not half as good as yours."
A.H., Ontario, Canada
"Very helpful website."
L.A., Livonia, MI
"Thank you for your service."
D.K., Woodstock, MD
"We have purchased from your company with great results!"
I.C., Perth, Australia
"I have used Replacements on two occasions, the first being a "test run "to see how efficiently the service was operated. I was so delighted with the standard - from the speed it was delivered, to the packaging (which was so professionally done that it left no room for breakages!) and the goods I ordered were perfect, even the "seconds", that I ordered the remainder of my dinner set straight away. The second delivery was even faster! I have no hesitation in recommending Replacements to my friends, and will continue to order myself. I live in Australia and my orders arrived from America faster than they would have taken to get from Sydney to Perth!"
J.M., Glenview, IL
"Love the site!"
R.K., Centennial, CO
K.F., South Charleston, WV
"I am so happy that there is a business like this as there have been many old patterns of china that had belonged to some of my family that I have now been able to find additional pieces. Thank you for your business."
L.H., Bellaire, TX
"I absolutely love your site!"
K.P., Oklahoma City, OK
"I have found Fiestaware pieces on your site that I could not find anywhere else, especially discontinued items. I also like the feature where I can enter things I am looking for and you will let me know when you find them."
C.I., New Rochelle, NY
"Great company and great merchandise. I have been a customer for years. Replacements has helped me with my fine china, crystal, and antique crystal. I have never been disappointed! Every china, crystal, and silver collector must be part of Relacements.com. Love this company."
E.W.B., Tallassee, AL
"Thank you for keeping me informed about my current patterns. I have enjoyed ordering from Replacements for a number of years, and have always received outstanding service. My daughters are also pleased with the help you have given them."
M.B., Myersville, MD
"The service is RAPID, the packaging is GREAT!!!!! Just a wonderful company to deal with."
K.B., Fair Oaks, CA
"I have been using your company for many years to help me locate pieces of china and silver from precious old patterns used by family members but have become lost over the years. I have always appreciated your attention to my requests, and the customer service you provide is excellent. In me, you have a very satisfied customer, who will continue to use your services."
N.S., St. Paul, MN
"I love the service you offer for hard to find items."
J.S., Orleans, MA
M.R., Mesa, AZ
"I love your site, because you make it easy to find replacements for almost all beautiful china and other fine things. Thank you so much for helping find what normally we could not find elsewhere."
J.W., Rosenberg, TX
"Great company to do business with."
L.B., Chiloquin, OR
"I love this site!"
C.B., Raleigh, NC
"I have long been a fan of Replacements as were both my mother and my grandmother. I have been consistently pleased with both the products and the service which is outstanding. I am very pleased with my latest order and have already begun to enjoy the pretty plates that are perfect for summer use. As always, the order arrived in pristine condition--very carefully packed. I also always appreciate your mailings that make it easy to see what other pieces are now available. Thank you for making it possible for me to continue to use and enjoy treasured pieces from my family's past."
D.W., Saratoga Springs, NY
"I have had the pleasure of being a Replacements fan and customer for more than 20 years. Thanks for consistently maintaining the highest level of product quality, honesty, and friendliness."
L.G., La Mesa, CA
"I think Replacements, Ltd is doing a great service for those of us who LOVE china. After one go through, it is easy to use the website to hunt and often find what you're looking for. THANK YOU!!!"
M.P., Tacoma, WA
"It is one of those cherished wishes to be able to replace a few things that my wife and bought together here in Taiwan that in subsequent years suffered various kinds of damage. I am really excited at the thought that I could do this through your company."
J.H., Juneau, AK
"Love Replacements.com as I have ordered from you all a few times."
E.F., Washington, DC
"Have used your excellent service before."
J.G., Satellite Beach, FL
"We have visited several times - just love your company."
S.C., Bartlett, TN
"I love your store."
T.S., Lincoln, NE
"Great service in the past. Thank you."
G.S., Fishers, IN
"The packing of the dishes is awesome. It would be impossible to receive a broken dish from Replacements....their packing is so good."
P.E., Newport News, VA
"I love coming to your beautiful store. The lovely pieces you have collected make the store 'museum quality' and it is fun to look. Purchasing from you is easy online or on the phone and the staff are extremely helpful in finding pieces of patterns. Thank you so much!"
C.B., Temple, TX
J.D., Ithica, NY
"Love this service."
N.C., Baton Rouge, LA
"I have been a customer for years as Replacements.com has all my patterns. I am so very pleased with your company. I look forward to the emails telling me what is new in my patterns and have just recently referred a neighbor to you. She and I have the same stainless flatware pattern that we both chose in the very early 1970s and she said she needed to replace some pieces. I said "I have just the place for you" and forwarded her the actual website for that pattern. Thank you again for a wonderful company! Not for just the patterns but the collectibles, too."
J.P., Victoria, Australia
"Love your site."
H.E., Los Alamitos, CA
"Your website is easy to use, and I was able to order without gnashing my teeth over complicated websites offered by some companies!"
L.M., Albany, NY
"I think you are a wonderful service."
More Pages of Letters From Our Customers!