Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.E., Newport News, VA
"I love coming to your beautiful store. The lovely pieces you have collected make the store 'museum quality' and it is fun to look. Purchasing from you is easy online or on the phone and the staff are extremely helpful in finding pieces of patterns. Thank you so much!"
C.B., Temple, TX
J.D., Ithica, NY
"Love this service."
N.C., Baton Rouge, LA
"I have been a customer for years as Replacements.com has all my patterns. I am so very pleased with your company. I look forward to the emails telling me what is new in my patterns and have just recently referred a neighbor to you. She and I have the same stainless flatware pattern that we both chose in the very early 1970s and she said she needed to replace some pieces. I said "I have just the place for you" and forwarded her the actual website for that pattern. Thank you again for a wonderful company! Not for just the patterns but the collectibles, too."
J.P., Victoria, Australia
"Love your site."
H.E., Los Alamitos, CA
"Your website is easy to use, and I was able to order without gnashing my teeth over complicated websites offered by some companies!"
L.M., Albany, NY
"I think you are a wonderful service."
C.H., Conover, NC
"Have visited your location. Was impressed."
R.L., Baton Rouge, LA
M.F., Bronx, NY
"I've bought from Replacements for many years, always pleased. And I was genuinely surprised to find out that they have kept my patterns info for many years."
J.C., Stockton, CA
"I have bought from you several times and have had such great luck finding pieces I wanted or needed. The shipping rates are excellent and you have such great customer service, too. Thank you!"
P.D., Willis, VA
"Really impressed with your service."
E.C., Taylor, MS
"Have been very satisfied with replacement china purchases.
F.R., Quebec, Canada
L.D., Cumming, GA
"It is hard to improve on perfection and Replacements always does an excellent job with any and all orders I have placed - from my order to delivery at my home. Each time I call I am always impressed with the friendly manner, knowledge, dedication and professionalism my order is taken and received. Unfortunately, too few individuals/businesses have the sense of responsibility to see that a task is completed correctly. As for me, Replacements has demonstrated their innate superior capability and professionalism and I would not be surprised that in your personnel's spare time, Replacements, Ltd. could nail Jell-O on a wall."
S.C., Fort Drum, NY
K.H., Overland Park, KS
"So excited to find this site!"
D.C., Katy, TX
"You offer a wonderful service. I have a friend who also shops your site and I don't know what we would do if you weren't there to help us. I don't know of any other company that offers the kind of service or customer service that yours does."
M.S., Ontario, Canada
P.D., West Melbourne, FL
"Love your site."
B.P., Athens, TX
"I am a customer for life&"
S.J., Tallahassee, FL
"We were able to tour your facility and thoroughly enjoyed our guide who was so knowledgeable. All the facts and figures she was able to recite to us was mind boggling. I have placed several order with you and find your service superb."
M.C., Oxford, CT
"Great to have found you! Incredible website and selection!"
A.G., Huntsville, AL
"I felt hopeless in replacing pieces that have gotten lost or I've bought incomplete patterns hoping to find the missing pieces in antique stores. You can't know how relieved I was when I heard of Replacements, Ltd. You all have come through for me over and over."
D.G., Lynbrook, NY
"I am thrilled with the pieces that I ordered to begin completing the set passed down from my husband's grandmother! Thanks so much for an amazing service!!!"
D.M., Flint, MI
F.K., Fresno, CA
"I purchased several forks in the Queen's Fancy (Lion International) pattern a few years ago and was pleased with the prompt, courteous service provided. I will definitely order from you when I need any other items in discontinued lines. Thanks to everyone at Replacements, Ltd. for a job well done!"
A.P., Madison, CT
"Love your company!!"
J.D., Shirley, MA
"My china pattern was discontinued and Replacements, Ltd. had the pieces I needed. Thank you for such great service. My pieces arrived in perfect condition due to great packing."
M.G., Holiday, FL
"I have been a customer of Replacements for more than twenty years, buying and researching products many, many times. My satisfaction rate with your company is 100%. I never figured out how you could keep track, on a daily basis, of an astounding inventory of many beautiful (and small!) items in china, silver and crystal ! But you do, and with rapid information readily provided to the customer. Thank you for your quality customer service. I LOVE YOUR COMPANY!"
P.D., Franklinton, NC
"I am so pleased with my recent purchase. You had pieces of my grandmother's china, which was discontinued in 1953, before I was born. Not only do I have hopes of replacing a couple of chipped pieces, I have hopes now of increasing this set from service for 8 to 10 or even 12. The pattern is lovely, and no words can express my gratitude at finding you. The china pieces I ordered arrived promptly, unbroken and in perfect condition. I am almost overcome with joy. Thanks again and I look forward to increasing business with you in the future. Job well done by all!!"
A.C., Glendale, AZ
"Everything exceeded my expectations! I will hope to be shopping with you all in the near future."
L.H., Madison, GA
"The sales reps are not only nice, but thorough. The man I was speaking with took the time to explain some decorations on the pieces I was ordering - I never felt rushed or "just" another customer on the phone. In this age most sales people either do not know their product or will not bother to offer the time to find out. Never have had that feeling at Replacements."
S.S., San Angelo, TX
"Great to work with. Appreciate the helpfulness."
R.J., San Diego, CA
"Have used you before. It's amazing to me what you can find. Just when I was ready to throw away a whole dish set due to a couple of broken pieces, I found your site. Love you guys. Thank you."
K.R., Pascagoula, MS
"I starting using Replacements when I was attempting to buy additional silver pieces for a pattern that had been my mother's and I was giving it to my daughter on the occasion of her marriage. There were some pieces that I wanted, particularly serving pieces, and I was able to find all of them through your company."
M.T., Milton, MA
"You have developed a fabulous business."
C.P., Woodhaven, MI
I love your site."
L.W., Wichita Falls, TX
"Very pleased with the order I received from you."
R.U., Cary, NC
"I have been consistently pleased with your services and I'm happy to see your firm prosper, certainly due in part to superior employment policies and practices."
More Pages of Letters From Our Customers!