Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
G.J., Pontypool, Torfaen, UK
"Very good service."
B.J., Orange Park, FL
"Over the years we have done business with Replacements, Ltd., their GREAT SERVICE (which is much more than just dinnerware) has allowed us to replace a lost piece of out-of-production Franciscan dinnerware to complete my husband's mother's service, replace two pieces of my mother's Noritake Theme dinnerware, acquire several Hallmark Lionel locomotive Christmas ornaments, and quite recently acquire the Lenox Pencil Norwegian Santa that my husband has wanted for YEARS. Completely effortless, because all I had to do was register what I was looking for and Replacements, Ltd., let me know when they had found it for me. How terrific is THAT?"
C.D., Centennial, CO
"Always enjoy shopping with you."
P.M., Cedar Falls, IA
"Replacements, Ltd. is a destination in itself. I am in awe when I am there. There is no place like it in the world. I have been in Harrods in London and on 5th Ave in NY and castle gift shops and yes, they were wonderful! But Replacements is MAGIC!! It is such a blessing that someone cares enough to provide the service to search out "replacement" pieces for our treasured china sets and other china pieces. I love the displays in your store and the museum section. I can browse for hours and always find an unexpected treasure to bring home!! Am looking forward to my next visit!"
T.T., Indianapolis, IN
"Have used you in the past - great service!"
F.A., Lexington, KY
"Love your business! Wish I could work there!"
H.L., Portland, OR
"Always excellent service!"
C.M., Medical Lake, WA
"Love your company! I have been able to replace some wonderful memories with your service!"
B.F., King of Prussia, PA
"Love this company!"
M.B., Richmond, VT
"You are wonderful! I love your company. You fill a very important niche and each time I have had contact with your business I have been more than satisfied by your thorough and professional service."
M.W., Denver, CO
"What a skillfully managed web business as you assist you customers in preserving their treasures."
T.P., Auburn, WA
"I love you guys! I have ordered a number of items from your company. The packaging and condition of the products have been superb!!"
S.M., Conifer, CO
"I have had great success with you."
K.F., Chapel Hill, NC
"Excellent customer service, I have enjoyed my purchases. Anytime I have called to ask questions, the associates were professional, knowledgeable, and most helpful. I found my orders have always arrived in perfect condition largely due to the exceptional care in packaging the items and preparing for mail order delivery."
P.F., Arlington, VA
"Each time I have purchased from your company, the order has come very carefully packaged and on time. You have quickly responded to e-mails I have sent regarding difficult pieces to find in my china pattern, and you have been wonderful in searching and finding those plates for me. It is delightful doing business with you!"
C.K., Petaluma, CA
"Very user friendly."
W.D., Northridge, CA
"Long time customer. Love you guys!"
P.T., Fishkill, NY
"Easy site to maneuver."
G.L., Tasmania, Australia
"I have bought many items before and your packaging is immaculate. Thank you."
S.D., Fort Collins, CO
"Love your site"
C.M., Orinda, CA
"Love this place, you have really helped me out."
B.Q.T., Pottstown, PA
"Love your website with photos, descriptions, and price, plus ease of use! Thanks for your thoroughness!!"
H.K., San Francisco, CA
"You are the best!"
C.S., Granite Bay, CA
"Love your site and products received. The way they pack to ship is incredible. So much attention to wrapping each piece making sure your selections arrive safely."
S.C., Harmony, NC
"You guys have the most awesome store around!"
M.E., Fox Island, WA
"The staff who helped me was very, very sweet and very helpful. I could not have asked for better customer service!"
J.E., Senoia, GA
"I have ordered numerous and different dishes from your company and have been very pleased with them plus the service."
C.D., Fairhaven, MA
"I have purchased from you in the past, and am very pleased."
W.L., Marysville, WA
"Love your site, user friendly, very convenient."
C.H-L., Cleveland HTS, OH
"I have used your services and am always happy."
R.G., El Cerrito, CA
"I have used your services for years and the excellent customer service and high quality of items purchased has stayed consistent throughout."
P.H., Blountville, TN
"Love your company and its fast friendly service."
J.O.R., Salem, MA
"One thing that makes your china replacement so special is that I can replace pieces of my mom's china that she and my dad purchased in Japan in the early 60's. As a family, we only lived there for a few years but we've had many special dinners, celebrations and memories using the special Noritake china. Now that my parents have passed on, the china continues to be used often for family celebrations which makes it all that more special. To this day, it is often mentioned that our china came directly from Japan, each piece lovingly wrapped by our mom. She was very proud of her china and crystal! It is terrific that I am able to replace broken pieces or add new pieces as needed!"
E.L., Bellville, TX
"Your people have been so helpful and courteous, I tell everyone about you. If anyone mentions missing pieces or things they would love to have, Replacements is the first place I tell them to search!"
A.G., Tyngsborough, MA
"A business with customer satisfaction and integrity. I would recommend your site."
J.B., Tallahassee, FL
"I have been doing business with Replacements for so long and have actually forgotten how I discovered you. I think it was an ad in the back of magazine years ago! I have always had a great experience with you. Thanks for being there!"
S.S., Raleigh, NC
"You have such a marvelous staff to work with if, I ever have to call into the store and discuss my patterns specifically. They are always so kind and patient with me especially since I am permanently disabled, which brings on my own special challenges. Thank you to everyone at Replacements; you're outstanding!!"
M.K., Bronx, NY
"Thank you! You have always been helpful throughout the years."
K.C., Saint Paul, MN
"I have enjoyed your services for many years."
A.L., Leicester, NY
"Love your service."
More Pages of Letters From Our Customers!