Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.M., East Longmeadow, MA
"Glad you're out there."
N.L., Beverly Hills, FL
"Great job. I count on you."
L.J., Cropwell, AL
"Great place to find pieces to add to, or replace what has been lost."
D.T., Ballston Spa, NY
"I have always wanted to thank the Replacements crew for the wonderful resource you provide to the collector community. As a professional appraiser, it is a wealth of knowledge. When trying to locate the name of a pattern for a client, or when supplying them with a reliable replacement value for their insurance coverage, I can count on learning something new every time I visit the site. I include your website on nearly every bibliography and I know it has been helpful for clients who want to add to their silver or china services. There are many sources that charge for this type of information and I feel the least I can do is voice my gratitude. Maintaining your stock warehouse, and keeping up such high standards on the website deserves acclaim. I am a fan!"
J.M., New South Wales, Australia
"Used your wonderful company before."
D.T., Norman, OK
"You have the best selection and prices of what I have been able to find. All my orders were packed expertly and received in a timely manner. Keep up the good work."
D.E., Lubbock, TX
"You always have what I order. You send products in a quick, timely fashion or communicate if it is not available. You also accept returns and credit my account within that pay period. Thank you for your company and your care of me."
B.M., San Antonio, TX
"Very pleased with your service.'
G.G., Rocky Mount, NC
"A friend & I visited Replacements today. We went on your half hour tours. Not only do you have fine, beautiful and interesting china and silverware, you have a remarkably well-organized, clean, efficient business. We will come again soon."
N.O., Burke, VA
"Love your company. Over the years, as a collector, I have reached dead ends on completing some of the collections I've started. Almost always, I have been able to find what I needed at Replacements. In addition, you do let me know if you get additional inventory of any of the patterns/collections I've been interested in. Thank you for your continued excellent customer service."
M.M., North Middlesex, VT
"Love the things you carry!"
R.V., Oak Ridge, NC
"Love you guys to pieces!"
D.M., East Waterford, PA
"I have purchased from you before and was happy with your service."
D.M., Upland, CA
"I've ordered other patterns from you before and was completely satisfied. It is so good to be able to contact a place where I can get patterns and know if they are available you will have them. Thanks for your continued availability and excellent service."
L.F., Leeds, AL
"I enjoy your site immensely, it is extremely well organized and convenient. Many businesses today try to make their sites similar to yours but I've found most fail desperately as they ultimately make the navigation a headache and include extremely too much information, therefore the consumer ends up logging off due to time or out of sheer frustration. Please keep your site as it is. It is perfect! First class all the way."
M.A., Millbrae, CA
"You have been so helpful and I love doing business with you."
D.R., Ridgecrest, CA
"Great site-will use it for other pieces I may need."
S.A., Lancaster, PA
"Have purchased from you and love you."
J.S., Cheshire, England
"Sourcing lost items is a good idea."
C.W., Laguna Niguel, CA
"Your service is indispensible."
A.J., Millbrae, CA
"Great service, thank you!"
M.R., Beatrice, NE
"I have purchased replacement pieces from you before and was well satisfied."
C.M., Weston, MA
"Excellent lists, easy to find right pattern."
R.S., Seagoville, TX
"You have a great company."
N.F., Billings, MT
"I know my relatives have used your services before and were deeply satisfied with them! That sold me on you!"
J.W., La Grande, OR
"Just received my order and very pleased with the dishes and very well packed. Thanks!
C.W., Windsor, CT
"I have purchased from you before and wouldn't hesitate to do so again."
A.T., Lake Balboa, CA
"Great company/great service!"
Y.F., Birmingham, AL
"I love Replacements! Over many years I have been able to replace or complete sets of china or silver by simply letting the Replacements staff know what I needed. I direct all my friends and relatives to the website. I appreciate the wonderful service and appreciate the great job done by the staff."
S.K., Ontario, Canada
"We visited your store on the way back from Florida. What a wonderful experience! I was able to replace pieces for the set given as a wedding present 51 years ago. We were so impressed with beautiful large pieces of Hummel figurines, silver, crystal etc. We also went by your staff sorting and creating unusual pieces from existing material on hand. Your place is really unique."
L.G., Shreveport, LA
"Awesome website to get hard to find parts."
S.M., Eagon, MN
"I continue to be very happy with your organization!!"
V.D., Fort Valley, GA
"Great business, I love it. Have been a customer for over twenty years. The personal attention and speed at which you attend to your customers requests, is also commendable. I have recommended you to several friends and relatives."
R.S., Grand Blanc, MI
"I love your company, your choices in advertising, your specials, your free shipping offer -goodness! Can it get any better than that? Plus, knowing that I'll find or you and yours will find that missing piece to some cherished family dinnerware and that is what it is really all about. Setting that table to look like Mum or Grandma did it years ago and passing on the traditions to the next generations."
E.E., Minnetonka, MN
"Pretty good navigation, site is simple and uncomplicated."
W.H., Honolulu, HI
"Previous excellent service from you with obscure Japanese china set."
L.A., Picton, Australia
"A great service, thank you!"
R.P., Baton Rouge, LA
"You are always great. I have been using Replacements.com for several years now. I have yet to receive any products that were not up to high standards. Your customer service is awesome and is why I keep coming back. I completed 4 sets of china and two different sets of crystal, plus my Corning Ware, using Replacements.com. Thank you for a job always done well."
F.M., Brisbane, Australia
"Have received desired china from you previously and it was posted and arrived in perfect condition. The service you provide is amazing."
J.M., Alberta, Canada
"I worked in Virginia between 1999 and 2003, and my sister also lives and works in Virginia. A couple of times we drove down to North Carolina to your warehouse and sales showroom, and we were really amazed and impressed with the range of patterns you carry. I bought additional pieces to our mother's china and my silver patterns. I have returned to Canada in 2003, but I have, a couple of times, ordered additional pieces for patterns I liked. I also really appreciate your help in locating old patterns like my Grandmother's china which has no plates at all. I also am tempted to send you some of the wonderful crystal which I bought in Virginia, and which I now don't need. It's funny--but as we grow older we still cling to china and dishes which we no longer need but which seem to represent family. My children aren't interested in them, and your price for these things is now ten times what I paid per piece. So it's comforting to know that at some point I can sell them back to you and you can pass them onto others who will appreciate them. It's a wonderful service you provide, and I just wanted you to know that its appreciated."
More Pages of Letters From Our Customers!