Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.L., Kansas City, MO
I love knowing your company is in business. I will continue to sing your praise!
S.W., Baldwin, MD
Great service. Love you guys!
A.M., Salisbury, NC
"My compliments to Replacements for enabling me to build a complete set of Churchill Briar Rose Dinnerware, (The Chartwell Collection), starting with a single place setting left to me by a relative. Replacements, Ltd located the rest including a tea pot, coffee pot and ALL extras. I do mean ALL. Nothing is missing! Thanks, Replacements, Ltd, for your assistance."
S.K., Marlboro, NJ
"I have purchased china, crystal and stainless flatware through Replacements Ltd., and have always had great service and the items come exactly like I expect them to. Thank you!"
CC., El Centro, CA
"Excellent service for years."
J.H., Hanahan, SC
"The service at Replacements has always been impeccable-all items that I have ordered have arrived quickly and in perfect condition. During the early years of our marriage, my husband and I were not able to afford adding pieces to our English bone china pattern. By the time we were financially able, the pattern had been discontinued, but I have been able to add pieces through Replacements.
H.K., Adelaide, South Australia
"You have been very helpful over the years, thanks."
K.W., Raleigh, NC
I love your store and your business and your wonderful customer service! Keep up the good work.
D.H., Baton Rouge, LA
"Love the service Satisfied with all previous purchases."
M.B., Bonners Ferry, ID
"From our wedding china from 36-years-ago (which gets used about once a year but has great sentimental value) to a much newer set of kitchen dishes we discovered in a small resort shop in the Blue Ridge Mountains (they fit perfectly with our log home but were discontinued shortly after we bought the set) we have relied on Replacements to add to our sets and replace broken pieces. For almost four decades, we've had nothing but excellent service from Replacements, so good in fact, we've refereed dozens of family, friends and coworkers."
C.E., New Braunfels, TX
"Thank you for the quick response and the lovely website. I enjoyed researching the plates I found here and want to find matching pieces for them. I thought the pattern was so nice and didn't know where to start. You have been very helpful."
J.H., San Antonio, TX
"I have used your services before and you're great for getting what is needed."
B.M., Jacksonville, FL
"Love there is a service like yours! Replacements is actually a place one can visit and be in awe over the gorgeous glassware, china and giftware. Believe me it's worth the trip, if you love the finer things in life!"
K.H., Jeffersonville, IN
"Always pleased with the service."
E.C., Leesburg, FL
"Have been so happy with past purchases. Quick shipping and so carefully packed. Thank you."
C.P., Ontario, Canada
"You have fantastic service! Thank you for your prompt response to my telephone call when I wanted to purchase my pattern as soon as it became available. Your representatives were patient and kind when explaining how to proceed. I sometimes have trouble hearing clearly over the phone but they took the time and politely repeated their questions and instructions. I was reassured and totally satisfied after my call. A+++ service, very much appreciated, from Ontario, Canada. Thank you! What a great company!!!"
K.S., Shoreline, WA
P.K., Sparta, TN
"This website is very easy to use, and their replacement products are just as described, with fast shipping and great service."
C.L., Post Falls, ID
"You have helped me in the past too! I so appreciate your business!"
R.P., Milwaukee, WI
"You guys are awesome. Your company helps preserve memories. My father-in law gave me our dishes. You help me keep the pattern intact. Dad is gone, but I have our dishes to remember him by."
G.C., Richmond, VA
"I am a long term customer of Replacements and have had success in finding a variety of china, glassware, and collectible items for over 30 years. My most pleasurable experience was locating several missing pieces from my husband's grandmother's china that was given to us about 20 years ago. I was able to complete a set and even found a lid for the sugar bowl. I also find prices are very reasonable when I need to replace pieces in my for my china and crystal collections as well as sterling, Shipments are quick and all of the items are in perfect condition. Replacements is one of my favorite companies!"
S.B., Albuquerque, NM
"Satisfied customer. Very pleased with service and shipping. Will be ordering again soon."
L.S., Nashville, TN
"Love this pattern and your service! Thank you for offering a 'go to' place to find china, stoneware or flatware patterns that are no longer available on the retail market."
K.M., Coarsegold, CA
"Love your site."
R.B., Charlotte, NC
"Happy Holidays to all at Replacements!!! I just got my note from you guys and it had the pet caretaker and pet for the month and I want to say once more that you guys are THE COOLEST company in the US because you let your employees bring their fur buddies to work!!! I'm sure there are other business that allow their employees to do the same but your company was the first I heard of doing it on such a large scale. You guys ROCK! Have a delightful holiday season as we close out 2014, THANK YOU for all you do for your employees and for their fur babies!!! Merry, Merry and CHEERS!!!"
J.G., Great Falls, MT
"Replacements, Ltd. has always been there for me for over 35 years. They have repaired sterling flatware, identified patterns, found replacements in china and sterling flatware. Because of their distinguished, and earned, reputation, I have sought their remarkable inventory as a source for buying gifts. Their customer service is impeccable. I refer anyone interested in antiquities to contact Replacements, LTD.. They are always the best source for quality."
C.M., Ogden, UT
"You guys have the biggest selection of items I have ever seen in one place. I really appreciate being able to search through the patterns by picture instead of just a list - that has made it possible for me to identify some flatware patterns."
J.V.B., Chapel Hill, NC
"I have used replacements.com for over seven years. I was never, EVER disappointed with their service or products. Receiving the merchandise is ALWAYS well packed and arrive in a very timely manner. The people on the phone, I do use the phone when ordering items for safety reasons, are always very nice to deal with and are never in the hurry to get you off the phone. I highly recommend repalcements.com because their products are exactly as indicated on the web site. Thank you - a very happy customer!"
E.R., Houtzdale, PA
Wonderful website. Merchandise came in perfect condition, thanks to the superb packing. Also, speedy delivery!"
E.F., Pembroke, NH
"Have ordered before and was so pleased with your service."
B.H., Texas City, TX
"We have been very pleased with your service."
L.C., Gold Coast, Australia
"This firm gave me excellent service with an extremely quick answers to all my questions, I received the informative reply within 24 hours. I recommend this firm to anyone interested in replacements, etc."
A.T., Beech Mountain, NC
"Great store. Great service."
J.P., Wentworth, SD
"Love your company!!"
K.F., Chesterfield, MO
"Love this website!!"
C.B., Bayfield, CO
"You provide a great service!"
E.L., Tuscaloosa, AL
"In the past my husband has given me many pieces of my discontinued Havilland china, sterling flatware, and Baccarat crystal that you provided. They were all perfect even though used. They have given my family and friends much pleasure at holiday meals, Sunday dinners, etc. over the years. Thanks for being such a responsible, responsive company."
S.G., San Francisco, CA
E.W., Chapel Hill, NC
"This place is like a museum."
J.F., Freehold, NJ
"Love your staff. The staff seems very kind and helpful which I appreciate as a customer."
More Pages of Letters From Our Customers!