Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.S., Grand Blanc, MI
"I love your company, your choices in advertising, your specials, your free shipping offer -goodness! Can it get any better than that? Plus, knowing that I'll find or you and yours will find that missing piece to some cherished family dinnerware and that is what it is really all about. Setting that table to look like Mum or Grandma did it years ago and passing on the traditions to the next generations."
E.E., Minnetonka, MN
"Pretty good navigation, site is simple and uncomplicated."
W.H., Honolulu, HI
"Previous excellent service from you with obscure Japanese china set."
L.A., Picton, Australia
"A great service, thank you!"
R.P., Baton Rouge, LA
"You are always great. I have been using Replacements.com for several years now. I have yet to receive any products that were not up to high standards. Your customer service is awesome and is why I keep coming back. I completed 4 sets of china and two different sets of crystal, plus my Corning Ware, using Replacements.com. Thank you for a job always done well."
F.M., Brisbane, Australia
"Have received desired china from you previously and it was posted and arrived in perfect condition. The service you provide is amazing."
J.M., Alberta, Canada
"I worked in Virginia between 1999 and 2003, and my sister also lives and works in Virginia. A couple of times we drove down to North Carolina to your warehouse and sales showroom, and we were really amazed and impressed with the range of patterns you carry. I bought additional pieces to our mother's china and my silver patterns. I have returned to Canada in 2003, but I have, a couple of times, ordered additional pieces for patterns I liked. I also really appreciate your help in locating old patterns like my Grandmother's china which has no plates at all. I also am tempted to send you some of the wonderful crystal which I bought in Virginia, and which I now don't need. It's funny--but as we grow older we still cling to china and dishes which we no longer need but which seem to represent family. My children aren't interested in them, and your price for these things is now ten times what I paid per piece. So it's comforting to know that at some point I can sell them back to you and you can pass them onto others who will appreciate them. It's a wonderful service you provide, and I just wanted you to know that its appreciated."
S.W., Pamplona, Spain
D.R., Vernon Hills, IL
"Have purchased replacements before and all have been top quality."
M.H., Jonesboro, AR
"I love this site!"
C.G., Conroe, TX
"I have purchased from you before and I am very pleased."
E.N., Wetherill Park, Australia
P.G., Three Rivers, CA
"You do a great service."
D.A., State College, PA
"Great find for replacing classic ware. Was looking for a replacement for a broken serving bowl we had gotten years ago from an antique dealer and came upon the replacements.com website. They had exactly what we wanted."
L.K., Cambridge, MA
"Love your service, have been using it for years."
M.C., Lincoln, RI
"You are a wonderful organization to do business with. Your agents are extremely friendly and your service is very prompt. Looking forward to continuing future business."
K.M., Verona, PA
"I just love this site. Your service is exceptional in every way; from the ridiculously (and greatly appreciated) fast shipping to the e-mail notifications. I have never had less than 100% satisfaction when purchasing from you."
P.O., Benton, IL
"I love you guys! Found the black cat dishes I have wanted for 40 years! Thanks for a very easy transaction."
L.K., Los Angeles, CA
"I am very happy that you are (and may you always be) such a great resource."
D.D., British Columbia, Canada
"Very helpful site"
J.C., Mesa, AZ
"I've been a customer for years and have been very happy with your service."
J.D., Aurora, CO
"Love this site!"
L.C., Newfields, NH
"Love having you to work with. You are wonderful and know we could not be without you. Great success story."
S.C., Geneva, AL
"Your company is very reputable. I hope that you can find the rest of my pattern for me. I know that when I place an order with Replacements, Ltd., I do not have to worry about the quality. Thank you for working so hard to find patterns for people all over&..it means a lot! Thanks!"
H.M., Ontario, Canada
"A few years ago I discovered Replacements through a friend in Ontario, Canada whose relatives live in Greensboro, NC. While they were visiting they were able to go to your facility and purchase items of china for me. I was so happy to be able to replace pieces I had broken and they were more than delighted to do this for me as they just love going to Replacements. Later, I found your fascinating website and I spend hours looking at your wonderful merchandise. I also ordered on the web and was very impressed by the service. Within days my order was on the doorstep! I think you have an exception company and I am always happy to recommend you to my friends. Actually, I think I am more than just a satisfied customer!!!"
S.D., Pell City, AL
"This is a user friendly website. I truly appreciate when I can search for an item and find it so easily!"
S.K., Columbia, MD
"You have a fantastic selection."
M.S., Corpus Christi, TX
"I love your company, can always find what I wish for and plus. I have enjoyed my contacts by computer, by phone, and have always found all your staff to be courteous and very helpful. I also have been so excited to open all my informational quotes on my particular collections that you mail me to keep me abreast of what comes in to your company."
M.B., Duvauchelle, New Zealand
"Over some years I have ordered replacements for several accidental breaks in our Waterford crystal but since the devastating earthquake our city experienced we have been able to replace most of what we need. Being so far away it is marvelous to be able to identify and order our replacements."
F.G., Maryville, TN
"You are always so helpful and quick."
M.C., Geneva, IL
"I have gotten wine glasses from Replacements, and I have been very happy and satisfied with your company. I am so grateful you provide these services. I look forward to doing business with you in the future."
I.M., Sydney, Australia
"Your business provides a very good service to those of us who love beautiful things! So I've sent all my friends and family who share my love of fine things your website information so that they can enjoy it as well."
B.A., Fort Worth, TX
"You fill in the 'blanks' quite nicely."
P.N., Charlotte, NC
"I feel that you company has helped so many people to make that connection to family that they could not find in any other way. Family dinners were so special and memories of not only the family who was their but what was on the table - china crystal and silver - just made the day more special."
G.L., Roan Mountain, TN
"Excellent packaging of the china. Quick response to all questions and very quick delivery."
D.T., Pensacola, FL
"You have an excellent website!! I needed to research five flatware patterns. Of the five, two were silverplate and three were sterling. All of them were over 100 years old and your website was the ONLY one on which I found all five listed!!! Bravo!!!"
P.S., Smyrna, GA
"I love your service. I have patterns in fine china, daily china, crystal and crystal for my daughter-in-law, and my silver pattern. The responses have been timely and the packaging is amazing. I continue to look forward to my e-mails from Replacements."
B.B., Hartford, WI
"I love Replacements. It has helped me find what I thought was irreplaceable!"
S.D., North Billerica, MA
"I have used your services before and was very happy with what you sent me."
N.A., Somerset West, South Africa
"Thank you for a very efficient service!"
More Pages of Letters From Our Customers!