Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.B., The Villages, FL
"Thank you for your service."
K.S., Chino Valley, AZ
"We appreciate Replacements, Ltd."
F.M., Westwood, MA
"Wouldn't shop any place else! The Customer Service Department (via phone and in-person at the store's main desk) is always stellar."
B.B., Brookings, SD
"Thank you! I appreciate this service!"
R.J., Mill Valley, CA
"My flatware and stoneware aren't priceless, but they mean a lot to my sense of "home." When I needed to restore lost and broken pieces, a search brought me to Replacements.com. You provide a great and important service, both in restoring a collection that's been part of my life for many years, and in bringing to mind memories that special things evoke."
D.M., Inglewood, CA
"I love, love, love this pattern. I have found additional items to add to my collection! Thanks, Replacements.com!"
K.L., Oakland, MD
"Happy to find this web site."
J.H., Bear, DE
"I used your service before. I was very satisfied."
B.H., Grayson, KY
"You guys are great!!"
D.S., Pavo, GA
"Great site...have followed you for years and given your info to folks I knew would be interested. One of the greatest things about Replacements, Ltd. is that not only do they offer replacements for your cherished patterns, but they even carry replacements for everyday dinnerware. I was not even aware that my Cade's Creek set had some of the accessories it has until I looked it up on Replacements, Ltd. Thank you for caring about our needs, and being willing to help us replace our missing pieces rather than our having to get rid of a set and replace!"
M.B., Newfoundland, CA
"Great site, very informative. I'm from a small town in eastern Canada (Stephenville, in the province of Newfoundland and Labrador) so a website like yours is very helpful, and the information found within it is as precious as the treasures you feature."
J.H., Chicago, IL
"Great website!! Most ergonomically pleasing and informative site of any I have ever visited, including the UK's consortium of china dealers. Thanks!"
J.B., River Ridge, LA
"This is a great website! Thanks!"
S.M., Tampa, FL
"I love your service because I was having trouble finding replacement pieces for my Corelle dinnerware. It is an unusual pattern and I was very happy to find your service. I originally thought replacement services only dealt in fine china."
M.C., Strongville, OH
"Macy's salesperson told me about internet contact with your company so I tried it and it worked. I am basically computer illiterate and don't usually use the internet. I ordered by phone and the people who answered were very helpful."
S.H., Vacherie, LA
"Love this website!"
A.B., Tasmania, Australia
"You have given me my dinner set back complete. Thank you for a great service."
J.M., East Longmeadow, MA
"Glad you're out there."
N.L., Beverly Hills, FL
"Great job. I count on you."
L.J., Cropwell, AL
"Great place to find pieces to add to, or replace what has been lost."
D.T., Ballston Spa, NY
"I have always wanted to thank the Replacements crew for the wonderful resource you provide to the collector community. As a professional appraiser, it is a wealth of knowledge. When trying to locate the name of a pattern for a client, or when supplying them with a reliable replacement value for their insurance coverage, I can count on learning something new every time I visit the site. I include your website on nearly every bibliography and I know it has been helpful for clients who want to add to their silver or china services. There are many sources that charge for this type of information and I feel the least I can do is voice my gratitude. Maintaining your stock warehouse, and keeping up such high standards on the website deserves acclaim. I am a fan!"
J.M., New South Wales, Australia
"Used your wonderful company before."
D.T., Norman, OK
"You have the best selection and prices of what I have been able to find. All my orders were packed expertly and received in a timely manner. Keep up the good work."
D.E., Lubbock, TX
"You always have what I order. You send products in a quick, timely fashion or communicate if it is not available. You also accept returns and credit my account within that pay period. Thank you for your company and your care of me."
B.M., San Antonio, TX
"Very pleased with your service.'
G.G., Rocky Mount, NC
"A friend & I visited Replacements today. We went on your half hour tours. Not only do you have fine, beautiful and interesting china and silverware, you have a remarkably well-organized, clean, efficient business. We will come again soon."
N.O., Burke, VA
"Love your company. Over the years, as a collector, I have reached dead ends on completing some of the collections I've started. Almost always, I have been able to find what I needed at Replacements. In addition, you do let me know if you get additional inventory of any of the patterns/collections I've been interested in. Thank you for your continued excellent customer service."
M.M., North Middlesex, VT
"Love the things you carry!"
R.V., Oak Ridge, NC
"Love you guys to pieces!"
D.M., East Waterford, PA
"I have purchased from you before and was happy with your service."
D.M., Upland, CA
"I've ordered other patterns from you before and was completely satisfied. It is so good to be able to contact a place where I can get patterns and know if they are available you will have them. Thanks for your continued availability and excellent service."
L.F., Leeds, AL
"I enjoy your site immensely, it is extremely well organized and convenient. Many businesses today try to make their sites similar to yours but I've found most fail desperately as they ultimately make the navigation a headache and include extremely too much information, therefore the consumer ends up logging off due to time or out of sheer frustration. Please keep your site as it is. It is perfect! First class all the way."
M.A., Millbrae, CA
"You have been so helpful and I love doing business with you."
D.R., Ridgecrest, CA
"Great site-will use it for other pieces I may need."
S.A., Lancaster, PA
"Have purchased from you and love you."
J.S., Cheshire, England
"Sourcing lost items is a good idea."
C.W., Laguna Niguel, CA
"Your service is indispensible."
A.J., Millbrae, CA
"Great service, thank you!"
M.R., Beatrice, NE
"I have purchased replacement pieces from you before and was well satisfied."
C.M., Weston, MA
"Excellent lists, easy to find right pattern."
More Pages of Letters From Our Customers!