Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
W.H., Newington, CT
"Your service and courtesy are outstanding. You are a pleasure with which to do business."
A.T., Tampa, FL
"What a terrific site. So helpful!"
N.D., Shippenville, PA
"What a great website!"
P.C., Wasilla, AK
"Great company! Wonderful to be able to replace pieces of a set. There are very few companies, that I know of, who are concerned enough to make sure they are giving the best customer service. I appreciate the customer care I have received."
M.G., Alberta, Canada
"Your service has been superb! Many thanks!"
L.S., Salt Lake City, UT
"I am very pleased with the excellent service I received in the past, and currently in ordering a new china pattern. I'm always treated like a valued customer, and response to my questions has been timely. Replacements always seems to come through for me, and their shipped, packed parcels always arrive when promised and in excellent condition. I trust them and love to use their service."
P.E., Laguna Beach, CA
"Thank you for being in this business. You save hours of time for me searching for additions and replacements to my china and silver. I can always guarantee the quality and condition to be exactly what you describe it to be!!"
G.Y., American Fork, UT
"I always feel confident buying from replacements.com. The merchandise is always top notch and packaged carefully."
I.L., Saint Helena, CA
"Love the work you all do."
E.V., New York, NY
"Everything is always packed so carefully and neatly and comes on time. It is easy to use the website. It is striking to see how many different pieces you make available of hard-to-find things. My kitchen is a garden of Royal Albert cups and plates. It is a luxurious product, but you've made it affordable."
R.K., Cottonwood, AZ
H.S., Sikeston, MO
"Great site!! I would recommend this site to anyone who is looking for hard to find dinnerware or to fill out a set that has been broken. Keep it up."
C.V., Vienna, VA
"I have bought from you before and was very pleased."
S.M., Eagon, MN
"Love your work!!"
R.P., Houston, TX
"Always a pleasure doing business with you!"
C.G., San Antonio, TX
"I've ordered replacements from your store before and was delighted with the service!!!"
J.W., Apache Junction, AZ
"I have been very satisfied with everything that I have purchased from Replacements and I am looking forward to my wish list being fulfilled. A very satisfied customer."
J.O., Dandridge, TN
"Love your service and quality!!"
C.J., Santa Barbara, CA
"I have purchased from you before and love the results!"
A.L., Jefferson City, MO
"I have utilized you previously and have been very happy with the results."
K.C., Woodridge, IL
"Great and very easy to do business with!"
R.R., Boca Raton, FL
"Have used you before with great success."
J.T., Nokomis, FL
"We love your company. Great service and packing."
M.S., Yadkinville, NC
"Thanks for making the process so easy!"
E.M., Germantown, TN
"Love your service! When 2 of my stainless salad forks I had had for 35 years were accidentally thrown away with no hope of retrieval, I was thrilled to get them replaced through Replacements.com. When a stem of our long-discontinued crystal was broken, no tears here, as Replacements.com had exactly what I needed! Thank goodness for Replacements.com!"
T.G., Kansas City, MO
"Love you guys! When I have purchased items, they have been carefully wrapped and I have never had a piece damaged or in less than perfect condition."
M.S., Berkeley Springs, WV
"I just love your site. I've purchased both china and silver pieces through you to complete my vintage dinnerware. You ship fast and your packaging is superior. Thanks and keep up the great service!"
L.E., Canfield, OH
"Love your service! Great place to get hard to find replacement pieces or additional pieces and the packaging is extraordinary!"
M.W., Rougemont, NC
"No words can capture the heartfelt emotions that permeate one when told that his favorite set of broken china pieces is replaceable. I have been so excited over how timely my requests are filled and the care taken in wrapping and bagging. I also appreciate the courtesy (friendly interaction) and customer service provided. The staff and volunteers set a standard of excellence worthy of being imitated."
C.M., Waxahachie, TX
"Your site is the best source (as far as I am concerned) for finding pieces either lost or broken. I am a Vintage Collector and occasionally I find pieces of China or Porcelain that are missing parts such as cups to saucers, lids to bowls etc. I am always impressed at the amount of listed items you have and I am sure your company researches and searches constantly for their customers. I am always kept informed about the items I am searching for. For these very important reasons I am loyal to your site."
D.E., Richland, WA
"Replacements.com was able to replace a few lost Danish silverware pieces that we had purchased in the mid-70's. How do they do that??? They are now looking for a dinner plate to replace the one that I broke from my wife's set of dishes. I truly anticipate them bailing me out here."
J.T., Hampden, ME
"I love your store because you help me find my beloved china and stainless patterns, now out of production; because your service is always prompt and courteous and the items come amazingly wrapped and protected and safe. There are so many interesting patterns and items on your website, it is fascinating just to wander through. I enjoy the updates and the newsletter. Keep up the good work!"
V.M., Crozet, VA
"Your website is amazing! I have several incomplete sets of china and I know that I can always find the pattern and the piece(s) I need on your site! Your pictures help me determine that I am choosing the correct piece. Thank you Replacements, Ltd! "
T.B., Roswell, NM
"Am delighted to find pieces for our wedding china from 43 years ago. Appreciate the piece request service that we are using to finish out this set and also to add to other sets we have. Amazing company, amazing service!"
R.R., Westlake Village, CA
"What a great site to locate pieces you need for your china and other items."
K.M., Lewistown, MT
"Love your service. I have found almost impossible to replace china on your site and the customer service is always great."
R.W., York, PA
D.L., Meridian, ID
"I'm a long time customer and enjoy your selections and service. Thank you!"
G.S., Redlands, CA
"Love you guys!"
L.Y., Salisbury, NC
"Satisfied with pieces I have purchased from you."
More Pages of Letters From Our Customers!