Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
N.C., Danbury, CT
"I love Replacements! I completed my china set through you."
J.S., Flower Mound, TX
"I am impressed with the speed orders are filled and the quality of the items I have ordered so far. Thanks! I love doing business with you all!"
H.D., State College, PA
"I was so thrilled to find a service that could allow me to enlarge my Mother's china set. I'm now 85 and very pleased to be able to give my daughter a complete setting for twelve of her Grandmother's china. Replacements enabled me to do that. Many thanks again for your service."
D.K., Shrewsbury, MA
"I love Replacements, Ltd.!"
L.S., Greensboro, NC
"Bob Page is a CEO who should be replicated. Replacements has gone from that little hole in the wall downtown, where dishes were in straw, as I recall, to the equivalent of a fabulous museum. Driving past the building one would never know that inside is like being in The Burlington Arcade in London. What a beautiful setting for all the treasures....antique cabinets, counters, artifacts themselves, lovingly restored. Years ago Wedgwood discontinued my china. We were in London trying to find it and the lady in the store gave me the name of Replacements! By then, the news had travelled. When my parents passed away I was given their silver flatware which they got as a wedding gift in 1937. I decided to use it every day, which I have for 14 years. Pieces were missing but thanks to Replacements I have practically all I need. Thank you and all for "coming into our homes" and welcoming us to "Bob's house". The experience is even better knowing pets are welcome to. I say this as my kitty is asleep on my lap."
S.M., Louisville, KY
"I have used your services before, happily."
P.W., Atlantic Beach, FL
"This company offers great service, and good products and affordable prices."
C.H., La Conner, WA
"As a graphics designer I have been working with the internet in various forms for over 20 years. I also source the internet for both major and minor purchases and have never found a company's website easier to work with. I must add that we have also, on several occasions, made purchases by phone and find your system and personal to be excellent. Keep up the good work. Thank you."
S.S., New Lenox, IL
"I was fortunate to find your website to order additional pieces for my set, which I hadn't seen in stores for years! I'm very happy with the way they were packaged and sent. Thank you for your service."
P.F., Hackensack, MN
"Great customer service!"
N.R., Wendell, NC
"You are a very dangerous place to enter, if you have money in your bank account! :)"
D.M., Carlsbad, NM
"Have bought from you several times. Very pleased."
N.P., Lewistown, IL
"Love how easy it is to find my patterns and the fact that you e-mail me when there is free shipping or when you have found the pieces I want. Thank you!"
M.K., Westmont, IL
"Visited a couple of years ago. Fascinating! Wonderful service provided!"
E.L., Loganville, GA
N.J., Homosassa, FL
"Appreciate your service very much. When there is no place else to go you have what I'm looking for and in the choice of one or more without having to buy a whole set."
K.C., Dallas, TX
"Love your company! I often find hard to get items that I am looking for, even long-discontinued patterns. Thank you!"
E.R., Oak Hill, FL
"I've been using your service for years and have always been pleased! Thank you!!"
J.T., Melbourne, Australia
J.S., Proctor, MN
"I love this site and use it all the time. Thanks for the great pictures! I work at an Antique Shop and have used the site many times in order to catalogue a new service or set received in the shop. The information provided has allowed me to be very accurate with the display information and pricing. I have also directed many patrons there to find pieces that we may not have in stock and they have also commented on ease of use. Additionally, I now collect two other sets of china - after seeing the pictures on your website - how could I resist! Thanks so much for being such a complete, one stop shop."
J.W., Greensboro, NC
"The service and professionalism at Replacements never ceases to amaze me. I have ordered on-line and directly in the store on numerous occasions and have always walked away pleased. Thank you for continuously being one fabulous company!!!!"
D.F., Westfield, IN
"I think that your company performs a very valuable service in maintaining a database of all varieties of china, silver, crystal, etc. It is so wonderful that you can look up these items, find out who made them and when, and how much they are valued at, as well as the fact that you can even add to collections or replace items that have been lost. It is such an important resource to have available, particularly from a historical point of view. So many people don't have any sense of how important inherited items such as china, silver, crystal and collectibles are to posterity in that so many of these items are works of art or craftsmanship that cannot be replaced or even recreated today. These items are not only of value monetarily, but also as a form of a history of our culture. Some of the items, such as sterling tea sets, or silver place settings that include items like oyster forks, speak of a generation of culture and refinement that no longer exist today in our society or in many other societies, for that matter. The story of the concept (high tea) and usage (a fork made especially to eat oysters!) of such items is interesting and is a window into history and the way people lived at one time, and hopefully, may be able to live again in the future. I want to be sure that when I leave these items for future generations of my family, that they know the complete history of the item as well the importance of the craftsmanship involved as well as the value. Hopefully they will cherish them, keep them and not sell them, and pass them on and keep them in the family. Your website and service enable that to be possible not only for my heirlooms, but for anyone who has such items or would like to acquire them and begin a tradition of owning fine things and passing them on in their families. Many thanks again for the valuable service you provide. I look forward to adding to my collections and perhaps starting some new ones!"
S.M., Mansfield, OH
"I have used your service on several times and each time was pleased with the promptness, and that you have so much availability with the items that I was looking to add and/or replace."
J.M., West Salem, WI
"I am so impressed with your selection! My collections will be complete now that I know you're here!! Thank you!"
M.T., New Brighton, PA
"Such a nice site. Thanks for helping all of us to find the patterns we love."
J.R., Ontario, Canada
D.R., East Wareham, MA
"Easy to navigate on your site!"
M.A., British Columbia, Canada
"The replacement pieces I am ordering are from a set that my Mother had gifted to me over 30 years ago and it is so heart warming to be able to replace the pieces which have broken. It makes me feel like my Mom is in the room with me. Thank you so much for your excellent service, quality products and maintaining such a wonderful company."
C.J., New Braunfels, TX
"Your website is wonderful and easy to use and you have so many things available that I love it."
K.B., West Richland, WA
"I'm so glad you're here!"
A.G., Birmingham, AL
"Great, great service!"
C.C., Los Angeles, CA
"Have ordered from you before and am so impressed that my recent request for dinner plates came in and then was sent to me!"
P.P., Delray Beach, FL
"I have been a customer for many years and have been very satisfied doing business with your company."
J.C., Fort Wayne, IN
"You make it very easy to find china that I have had for 22 years, thank you!"
J.S., Glendale, AZ
"I'm so thankful for your business!"
J.W., Glorieta, NM
R.B., Brunswick, ME
"Glad to have this resource."
G.T., Ames, IA
"Thank you for such great service!"
J.P., New York, NY
"Visited your office once. Very lovely and interesting. Excellent service and communication."
R.H., Hackensack, NJ
"You offer a terrific service. I have used you for years to locate needed service pieces."
More Pages of Letters From Our Customers!