Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.S., Berkeley Springs, WV
"I just love your site. I've purchased both china and silver pieces through you to complete my vintage dinnerware. You ship fast and your packaging is superior. Thanks and keep up the great service!"
L.E., Canfield, OH
"Love your service! Great place to get hard to find replacement pieces or additional pieces and the packaging is extraordinary!"
M.W., Rougemont, NC
"No words can capture the heartfelt emotions that permeate one when told that his favorite set of broken china pieces is replaceable. I have been so excited over how timely my requests are filled and the care taken in wrapping and bagging. I also appreciate the courtesy (friendly interaction) and customer service provided. The staff and volunteers set a standard of excellence worthy of being imitated."
C.M., Waxahachie, TX
"Your site is the best source (as far as I am concerned) for finding pieces either lost or broken. I am a Vintage Collector and occasionally I find pieces of China or Porcelain that are missing parts such as cups to saucers, lids to bowls etc. I am always impressed at the amount of listed items you have and I am sure your company researches and searches constantly for their customers. I am always kept informed about the items I am searching for. For these very important reasons I am loyal to your site."
D.E., Richland, WA
"Replacements.com was able to replace a few lost Danish silverware pieces that we had purchased in the mid-70's. How do they do that??? They are now looking for a dinner plate to replace the one that I broke from my wife's set of dishes. I truly anticipate them bailing me out here."
J.T., Hampden, ME
"I love your store because you help me find my beloved china and stainless patterns, now out of production; because your service is always prompt and courteous and the items come amazingly wrapped and protected and safe. There are so many interesting patterns and items on your website, it is fascinating just to wander through. I enjoy the updates and the newsletter. Keep up the good work!"
V.M., Crozet, VA
"Your website is amazing! I have several incomplete sets of china and I know that I can always find the pattern and the piece(s) I need on your site! Your pictures help me determine that I am choosing the correct piece. Thank you Replacements, Ltd! "
T.B., Roswell, NM
"Am delighted to find pieces for our wedding china from 43 years ago. Appreciate the piece request service that we are using to finish out this set and also to add to other sets we have. Amazing company, amazing service!"
R.R., Westlake Village, CA
"What a great site to locate pieces you need for your china and other items."
K.M., Lewistown, MT
"Love your service. I have found almost impossible to replace china on your site and the customer service is always great."
R.W., York, PA
D.L., Meridian, ID
"I'm a long time customer and enjoy your selections and service. Thank you!"
G.S., Redlands, CA
"Love you guys!"
L.Y., Salisbury, NC
"Satisfied with pieces I have purchased from you."
K.C., Lawrenceville, GA
"Thank you so much for providing this service! I have visited your museum/store in the past! Could have spent hours just looking at all of the beautiful pieces!"
G.W., Newton, MA
"I love doing business with you!"
M.S., Boynton Beach, FL
"You've helped me replace missing pieces from our favorite cutlery. Many thanks!"
M.C., Martinsburg, WV
"Great site! Glad you're here."
S.S., Kingwood, TX
"I love your site. When I am looking to buy a piece, from an individual or another vendor, I can use your site to compare the prices. Also, those items that I have been unable to find you will find for me! What a great idea to have all of this in one place online."
A.L., Eddington, ME
"So many times your reps have helped me find different pieces I have needed. I love this company. Service with a smile and amazing knowledge of all replacements available."
C.T., Washington, DC
"I've known about Replacements and used you for so long I don't remember how I first heard of Replacements! It's a great service. And very well organized, thank you!"
N.C., Danbury, CT
"I love Replacements! I completed my china set through you."
J.S., Flower Mound, TX
"I am impressed with the speed orders are filled and the quality of the items I have ordered so far. Thanks! I love doing business with you all!"
H.D., State College, PA
"I was so thrilled to find a service that could allow me to enlarge my Mother's china set. I'm now 85 and very pleased to be able to give my daughter a complete setting for twelve of her Grandmother's china. Replacements enabled me to do that. Many thanks again for your service."
D.K., Shrewsbury, MA
"I love Replacements, Ltd.!"
L.S., Greensboro, NC
"Bob Page is a CEO who should be replicated. Replacements has gone from that little hole in the wall downtown, where dishes were in straw, as I recall, to the equivalent of a fabulous museum. Driving past the building one would never know that inside is like being in The Burlington Arcade in London. What a beautiful setting for all the treasures....antique cabinets, counters, artifacts themselves, lovingly restored. Years ago Wedgwood discontinued my china. We were in London trying to find it and the lady in the store gave me the name of Replacements! By then, the news had travelled. When my parents passed away I was given their silver flatware which they got as a wedding gift in 1937. I decided to use it every day, which I have for 14 years. Pieces were missing but thanks to Replacements I have practically all I need. Thank you and all for "coming into our homes" and welcoming us to "Bob's house". The experience is even better knowing pets are welcome to. I say this as my kitty is asleep on my lap."
S.M., Louisville, KY
"I have used your services before, happily."
P.W., Atlantic Beach, FL
"This company offers great service, and good products and affordable prices."
C.H., La Conner, WA
"As a graphics designer I have been working with the internet in various forms for over 20 years. I also source the internet for both major and minor purchases and have never found a company's website easier to work with. I must add that we have also, on several occasions, made purchases by phone and find your system and personal to be excellent. Keep up the good work. Thank you."
S.S., New Lenox, IL
"I was fortunate to find your website to order additional pieces for my set, which I hadn't seen in stores for years! I'm very happy with the way they were packaged and sent. Thank you for your service."
P.F., Hackensack, MN
"Great customer service!"
N.R., Wendell, NC
"You are a very dangerous place to enter, if you have money in your bank account! :)"
D.M., Carlsbad, NM
"Have bought from you several times. Very pleased."
N.P., Lewistown, IL
"Love how easy it is to find my patterns and the fact that you e-mail me when there is free shipping or when you have found the pieces I want. Thank you!"
M.K., Westmont, IL
"Visited a couple of years ago. Fascinating! Wonderful service provided!"
E.L., Loganville, GA
N.J., Homosassa, FL
"Appreciate your service very much. When there is no place else to go you have what I'm looking for and in the choice of one or more without having to buy a whole set."
K.C., Dallas, TX
"Love your company! I often find hard to get items that I am looking for, even long-discontinued patterns. Thank you!"
E.R., Oak Hill, FL
"I've been using your service for years and have always been pleased! Thank you!!"
J.T., Melbourne, Australia
More Pages of Letters From Our Customers!