Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.S., St. Charles, IL
"I received my first order from your company of Reed & Barton Poppies on Blue, 8 place settings and serving pieces. The telephone service was superb, cordial and professional. Eleven (11) boxes arrived timely and in perfect condition!"
C.S., Prince Edward, Candada
"So happy to find you!!"
S.D., Troutville, VA
"Your broad inventory, fast and protected shipping service make it a pleasure to order from you, Thanks!"
G.G., Sturgeon Bay, WI
"Neat site-glad to find you."
N.S., Skokie, IL
"I did talk with Randy in customer service. He was very personable, and listened to my explanation of the condition of two dishes(out of many) I received. He was very helpful. He also conversed a bit about the vintage Spring Denby dishes I had ordered-and we shared our admiration of Denby products-especially that they never get "crazed"! I also would like to complement your company on your packaging-it is superb!"
D.B., Eaton, IN
"Not only do I purchase items from you, I recommend you to others and enjoy browsing the website."
J.F., Alberta, Canada
"I've used your service before. Great site!"
D.C., Ridley Park, PA
M.F., New York, NY
"I have ordered many items over the years and find your service excellent."
K.W., Staten Island, NY
"Love your company."
L.B., BC, Canada
"I have found Replacements, Ltd. To be an excellent source for increasing my china and flatware settings long after my patterns had been retired. Their customer service department has been top notch!"
S.D., Roseville, CA
"I have always had such good service from you when ordering my pieces."
N.A., Prescott Valley, AZ
"Love your business and customer service!"
C.M., Harrisonburg, VA
"I have used Replacements in the past and have been very happy with the pieces that I have purchased."
L.M., New Richmond, WI
"Love the resources you provide."
D.C., Alberta, Canada
"I just received a package from you folks and admit I was concerned about ordering china and the delivery. It arrived just wonderfully, on time and packaged brilliantly. Thank you."
A.J., Stuart, FL
"Have been so very pleased with the pieces of fiesta ware recently bought from you. Great products & extra fast shipping, plus fantastic customer service! Thank you."
A.M., Charlotte, NC
"Love your store!"
C.W., Beaumont, TX
"Glad I found your company!"
P.S., Vancouver, WA
"I have always appreciated the service you provide and even when I don't have extra money to order, I still enjoy looking at all the wonderful items you have. Above everything I think your attention to consistently offering quality is what impresses me the most. I wish you had a west coast location so that I could enjoy a tour. Maybe someday I will make it to your location. Thanks again for all the years of great service."
S.B., East Greenville, PA
"I use your site quite often. I recently bought some salt shakers. Theyre gorgeous so thanks for everything."
J.W., Columbus, OH
"Love your company."
C.K., Elmhurst, IL
"Your company is so great for helping find replacement pieces for meaningful family heirlooms, and I appreciate that!"
S.B., Starkville, MS
"Replacements, Ltd. is the go-to place for finding replacement pieces for your collection or dining service or just for information. Their web site is easy to use and a collectors dream of information. I have both bought and sold to Replacements, Ltd. with high satisfaction. No where can you find such an extensive array of glassware in obscure and discontinued pieces. I can attest to the high standards of quality that Replacements, Ltd. adheres to. Thankfully they will sell pieces less than perfect, but will describe these accurately and honestly and price accordingly. Their premium pieces are just that; perfect in every detail. I am so happy I know about Replacements, Ltd. and plan to continue using their service for many years to come."
S.C., Clearwater, FL
"I have checked with your company periodically over the years to determine the value of our antique and new (Christmas Tree) china and also to discover what we need to complete our dinner service. Your response has always been prompt and detailed, and even though I see your ads in Southern Living, I have known you since at least 2001, through an article in another periodical. I should add that shipping has always been prompt and well packaged for safety."
M.V., Menifee, CA
"I like your thorough website! I was looking for hard to find pieces for 3 china sets and a crystal wine glass to replace one that one of the grandchildren broke at Christmas dinner last year. I found all but 1 item and promptly due to your well laid out site, I signed up to be notified if it is located. Over the years, lots of occasions and many grandchildren later..things break or get chipped. Your site is a rescue to restore or add to items so I can pass beautiful treasures on to the next generation, complete useable sets."
B.M., Arlington, TX
"My grandmother gave me her Haviland china when I married. She didn't have a complete set, but I have always enjoyed having it. Thanks to Replacements Ltd. I was able to complete the set. (the pattern was discontinued in 1931). When my order arrived, it was packed with such care. I was very pleased."
B.B., Campbell, TX
"I've never been disappointed in Replacements, Ltd."
L.S., Harrisburg, PA
"Thanks to Replacements, Ltd. I was able to replace missing silverware that was destroyed in a tornado. All I had left were a few pieces and with the help of a picture and with your help was able to secure all the missing pieces and even add a few. The original set belonged to my parents who are deceased. It has now become an heirloom."
T.V., Ontario, Canada
"Thank you for your easy to follow and very detailed web site!"
E.V., French Camp, CA
"I have ordered from you before and am very pleased with the whole process!!!!"
C.G., Columbia, TN
"The merchandise I ordered arrived very timely. It was well packed for protection from breakage. I really appreciate a company who values your customers and takes good care."
F.P.M., Ormond Beach, FL
"You are the best source for discontinued patterns."
M.C., Roseville, CA
"Your customer service is quite wonderful and your selection process of the inventory is large and concise. You have a wonderful ability to allow people to find exactly what they are looking for. Also, I recommend your site and your telephone number for the past sixteen years at my antique store for those looking for a hard to find piece or also for those wishing to sell. Thank you!"
S.B., Chicago, IL
"I have been using you for many, many years and have turned other people onto your site. I have ordered china and crystal and silver to make 12 place settings each. I have bought silver as a gift many times and would highly recommend your company. It is great."
T.M., Hastings, MN
"We wanted to wait until our order arrived to make sure that your "extra careful tableware packaging and shipping processes" were all they should be. We were not disappointed in the least! We ordered only a few pieces at first to see the quality of the order and when we finally found them in the box, they look brand new. We even ordered a piece at 25% off, expecting to see something less than perfect, and the flaw was so small, we had to really look to find it. We are VERY impressed with the entire process! The ease of ordering, the massive selection, the packing process, ( I don't think there is any way the way the dishes COULD be damaged in shipping, the packaging is so perfect), the e-mail confirmations, etc. You have made us a very happy customer, and we'll NEVER shop anywhere else for "replacements" for any of our sets, of which we have several. Thank you, thank you, thank you!"
J.B., Triangle, VA
"Love your store"
S.B., Hayward, CA
"Thanks, your site helps a lot."
B.B., Hoston, TX
"Thanks for your excellent service and prompt reply."
S.Z., Carmel, IN
"Love your service! Received a flyer years ago and have always remembered what a great service you provide!"
More Pages of Letters From Our Customers!