Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
H.T., Oakland, CA
"Thanks for the splendid service!"
C.D., Bonita Springs, FL
"You are the best. Your customer service is exceptional. The products arrive when promised. And when things aren't as expected you make it right without hassle. I wish you ran the cable company. And the utility companies. You can teach customer service."
S.E., Overland Parks, KS
"Love the service you provide."
S.Y., Tulsa, OK
"Love your web site and have shared it with family and friends. I have purchased items from your web site and have NEVER had a problem with items I purchased. Quality is always as promised, and shipping is fast ... Again, I love, love, love your web site!"
D.S., Saskatchewan, Canada
"I am fascinated with your site! WOW. The site is incredible. I enjoyed how easy it was for me to search items and marvel at what a huge amount of work it must be to keep everything so well organized."
E.A., Ewing, NJ
"I have been a very satisfied repeat customer for six months now, having broken a favorite vegetable bowl that was a yard sale purchase and was frantic to find another one. I love your alphabetized indexes with options to view extensive image galleries if I'm not exactly sure of the maker or style. It is amazing to find rare and obscure patterns in your inventory. I now spend countless hours just researching patterns of china I'm interested in, including thrift shop finds and several already in my cupboard and no doubt will soon be ordering additional pieces to make up settings. I might have given away the odd dishes but now I enjoy waiting to hear if matching pieces are available. Your ordering process is so very user friendly and your packaging and shipping is spot-on superb. ALWAYS A GREAT TRANSACTION!! ALWAYS A THRILL!!"
E.B., Roswell, GA
"Happy to find this site."
R.W., Keaau, HI
"I was so totally impressed and pleased with every aspect of my transaction with Replacements, Ltd. I broke a bowl and at 69 years old I never dreamed that I would be able to pull off replacing it. It was so easy and pleasant."
D.S., Burnsville, MN
"Love your web site"
A.G., Ontario, Canada
S.T., Norfolk, VA
"Bought from you before and had wonderful service."
L.S., St. Charles, IL
"I received my first order from your company of Reed & Barton Poppies on Blue, 8 place settings and serving pieces. The telephone service was superb, cordial and professional. Eleven (11) boxes arrived timely and in perfect condition!"
C.S., Prince Edward, Candada
"So happy to find you!!"
S.D., Troutville, VA
"Your broad inventory, fast and protected shipping service make it a pleasure to order from you, Thanks!"
G.G., Sturgeon Bay, WI
"Neat site-glad to find you."
N.S., Skokie, IL
"I did talk with Randy in customer service. He was very personable, and listened to my explanation of the condition of two dishes(out of many) I received. He was very helpful. He also conversed a bit about the vintage Spring Denby dishes I had ordered-and we shared our admiration of Denby products-especially that they never get "crazed"! I also would like to complement your company on your packaging-it is superb!"
D.B., Eaton, IN
"Not only do I purchase items from you, I recommend you to others and enjoy browsing the website."
J.F., Alberta, Canada
"I've used your service before. Great site!"
D.C., Ridley Park, PA
M.F., New York, NY
"I have ordered many items over the years and find your service excellent."
K.W., Staten Island, NY
"Love your company."
L.B., BC, Canada
"I have found Replacements, Ltd. To be an excellent source for increasing my china and flatware settings long after my patterns had been retired. Their customer service department has been top notch!"
S.D., Roseville, CA
"I have always had such good service from you when ordering my pieces."
N.A., Prescott Valley, AZ
"Love your business and customer service!"
C.M., Harrisonburg, VA
"I have used Replacements in the past and have been very happy with the pieces that I have purchased."
L.M., New Richmond, WI
"Love the resources you provide."
D.C., Alberta, Canada
"I just received a package from you folks and admit I was concerned about ordering china and the delivery. It arrived just wonderfully, on time and packaged brilliantly. Thank you."
A.J., Stuart, FL
"Have been so very pleased with the pieces of fiesta ware recently bought from you. Great products & extra fast shipping, plus fantastic customer service! Thank you."
A.M., Charlotte, NC
"Love your store!"
C.W., Beaumont, TX
"Glad I found your company!"
P.S., Vancouver, WA
"I have always appreciated the service you provide and even when I don't have extra money to order, I still enjoy looking at all the wonderful items you have. Above everything I think your attention to consistently offering quality is what impresses me the most. I wish you had a west coast location so that I could enjoy a tour. Maybe someday I will make it to your location. Thanks again for all the years of great service."
S.B., East Greenville, PA
"I use your site quite often. I recently bought some salt shakers. Theyre gorgeous so thanks for everything."
J.W., Columbus, OH
"Love your company."
C.K., Elmhurst, IL
"Your company is so great for helping find replacement pieces for meaningful family heirlooms, and I appreciate that!"
S.B., Starkville, MS
"Replacements, Ltd. is the go-to place for finding replacement pieces for your collection or dining service or just for information. Their web site is easy to use and a collectors dream of information. I have both bought and sold to Replacements, Ltd. with high satisfaction. No where can you find such an extensive array of glassware in obscure and discontinued pieces. I can attest to the high standards of quality that Replacements, Ltd. adheres to. Thankfully they will sell pieces less than perfect, but will describe these accurately and honestly and price accordingly. Their premium pieces are just that; perfect in every detail. I am so happy I know about Replacements, Ltd. and plan to continue using their service for many years to come."
S.C., Clearwater, FL
"I have checked with your company periodically over the years to determine the value of our antique and new (Christmas Tree) china and also to discover what we need to complete our dinner service. Your response has always been prompt and detailed, and even though I see your ads in Southern Living, I have known you since at least 2001, through an article in another periodical. I should add that shipping has always been prompt and well packaged for safety."
M.V., Menifee, CA
"I like your thorough website! I was looking for hard to find pieces for 3 china sets and a crystal wine glass to replace one that one of the grandchildren broke at Christmas dinner last year. I found all but 1 item and promptly due to your well laid out site, I signed up to be notified if it is located. Over the years, lots of occasions and many grandchildren later..things break or get chipped. Your site is a rescue to restore or add to items so I can pass beautiful treasures on to the next generation, complete useable sets."
B.M., Arlington, TX
"My grandmother gave me her Haviland china when I married. She didn't have a complete set, but I have always enjoyed having it. Thanks to Replacements Ltd. I was able to complete the set. (the pattern was discontinued in 1931). When my order arrived, it was packed with such care. I was very pleased."
B.B., Campbell, TX
"I've never been disappointed in Replacements, Ltd."
L.S., Harrisburg, PA
"Thanks to Replacements, Ltd. I was able to replace missing silverware that was destroyed in a tornado. All I had left were a few pieces and with the help of a picture and with your help was able to secure all the missing pieces and even add a few. The original set belonged to my parents who are deceased. It has now become an heirloom."
More Pages of Letters From Our Customers!