Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.K., Elmhurst, IL
"Your company is so great for helping find replacement pieces for meaningful family heirlooms, and I appreciate that!"
S.B., Starkville, MS
"Replacements, Ltd. is the go-to place for finding replacement pieces for your collection or dining service or just for information. Their web site is easy to use and a collectors dream of information. I have both bought and sold to Replacements, Ltd. with high satisfaction. No where can you find such an extensive array of glassware in obscure and discontinued pieces. I can attest to the high standards of quality that Replacements, Ltd. adheres to. Thankfully they will sell pieces less than perfect, but will describe these accurately and honestly and price accordingly. Their premium pieces are just that; perfect in every detail. I am so happy I know about Replacements, Ltd. and plan to continue using their service for many years to come."
S.C., Clearwater, FL
"I have checked with your company periodically over the years to determine the value of our antique and new (Christmas Tree) china and also to discover what we need to complete our dinner service. Your response has always been prompt and detailed, and even though I see your ads in Southern Living, I have known you since at least 2001, through an article in another periodical. I should add that shipping has always been prompt and well packaged for safety."
M.V., Menifee, CA
"I like your thorough website! I was looking for hard to find pieces for 3 china sets and a crystal wine glass to replace one that one of the grandchildren broke at Christmas dinner last year. I found all but 1 item and promptly due to your well laid out site, I signed up to be notified if it is located. Over the years, lots of occasions and many grandchildren later..things break or get chipped. Your site is a rescue to restore or add to items so I can pass beautiful treasures on to the next generation, complete useable sets."
B.M., Arlington, TX
"My grandmother gave me her Haviland china when I married. She didn't have a complete set, but I have always enjoyed having it. Thanks to Replacements Ltd. I was able to complete the set. (the pattern was discontinued in 1931). When my order arrived, it was packed with such care. I was very pleased."
B.B., Campbell, TX
"I've never been disappointed in Replacements, Ltd."
L.S., Harrisburg, PA
"Thanks to Replacements, Ltd. I was able to replace missing silverware that was destroyed in a tornado. All I had left were a few pieces and with the help of a picture and with your help was able to secure all the missing pieces and even add a few. The original set belonged to my parents who are deceased. It has now become an heirloom."
T.V., Ontario, Canada
"Thank you for your easy to follow and very detailed web site!"
E.V., French Camp, CA
"I have ordered from you before and am very pleased with the whole process!!!!"
C.G., Columbia, TN
"The merchandise I ordered arrived very timely. It was well packed for protection from breakage. I really appreciate a company who values your customers and takes good care."
F.P.M., Ormond Beach, FL
"You are the best source for discontinued patterns."
M.C., Roseville, CA
"Your customer service is quite wonderful and your selection process of the inventory is large and concise. You have a wonderful ability to allow people to find exactly what they are looking for. Also, I recommend your site and your telephone number for the past sixteen years at my antique store for those looking for a hard to find piece or also for those wishing to sell. Thank you!"
S.B., Chicago, IL
"I have been using you for many, many years and have turned other people onto your site. I have ordered china and crystal and silver to make 12 place settings each. I have bought silver as a gift many times and would highly recommend your company. It is great."
T.M., Hastings, MN
"We wanted to wait until our order arrived to make sure that your "extra careful tableware packaging and shipping processes" were all they should be. We were not disappointed in the least! We ordered only a few pieces at first to see the quality of the order and when we finally found them in the box, they look brand new. We even ordered a piece at 25% off, expecting to see something less than perfect, and the flaw was so small, we had to really look to find it. We are VERY impressed with the entire process! The ease of ordering, the massive selection, the packing process, ( I don't think there is any way the way the dishes COULD be damaged in shipping, the packaging is so perfect), the e-mail confirmations, etc. You have made us a very happy customer, and we'll NEVER shop anywhere else for "replacements" for any of our sets, of which we have several. Thank you, thank you, thank you!"
J.B., Triangle, VA
"Love your store"
S.B., Hayward, CA
"Thanks, your site helps a lot."
B.B., Hoston, TX
"Thanks for your excellent service and prompt reply."
S.Z., Carmel, IN
"Love your service! Received a flyer years ago and have always remembered what a great service you provide!"
J.L., Arlington, VA
"I have ordered silver from Replacements, Ltd., always with excellent response, results and satisfaction."
D.M., Alberta, Canada
"Yours is a great company to deal with, good website, prompt service and superb packing."
J.J., Yarrawonga, Australia
"Great web site"
N.G., Saskatchewan, Canada
"Great website-easy to navigate with high-quality photos. Saving up so I can buy my replacement china pieces. Thanks!!"
L.D., Brooklyn, NY
"Thanks for a great site!"
J.R., Dawsonville, GA
"It is a comfort knowing you can replace our china if something gets broken. Love your website."
J.J., Portsmouth, RI
"Thank you for existing!"
D.N., Richmond, VA
"Sometimes when you are young, have other obligations and/or expenses, you do not have the money to finish a set of china or a sterling set. It is brilliant to know that the people at Replacements care enough to locate pieces for you. They will also tell you when your style has been discontinued so you have time to finish up that heirloom set to hand off to your loved ones. I have worked with them many times and each time I am satisfied beyond my expectations. Do not hesitate to use their services. You will not be disappointed!"
C.M., Rochester, NY
"I love your company! I have been an avid dish collector since the age of 16, nearly 60 years ago, when my grandmother left me her beautiful Fostoria and Limoges dishes. I especially love Wedgwood, and Replacements has completed many sets of dishes for me."
A.B., Victor Harbor, Australia
B.H., Galloway, OH
"Long-time customer and glad to know I can depend on Replacements."
J.W., Victoria, Australia
"Very happy with purchases!"
L.J., Grand Saline, TX
"Great website, friendly staff. I am delighted with my 1st order. In addition, I have browsed your website, and find it very interesting. It is very organized and user friendly. I am glad I found it and would definitely recommend it to others."
D.S., Goldsboro, NC
"I love your store and service!"
H.K., San Francisco, CA
"You provide a great service! Thanks!"
S.C., Harmony, NC
"I have been a huge fan of your store and products for several years now. Just love you guys!"
S.B., Lincoln, NE
"Thank you for your service."
B.B., Hartford, WI
"I love Replacements. They have helped me find the irreplaceable."
C.G., Papillion, NE
"We have bought before and are very happy with the outstanding quality of the dishes and flatware we were able to replace. We are able to keep enjoying the patterns we picked out when we got married. It means a lot to my wife and me. We are going to replace more in the near future. The staff was very pleasant and knowledgeable in answering our questions. Your services are greatly appreciated."
C.O., Piney Flats, TN
"I am so impressed with the replacements I have found here! Thank you so much!!"
D.L., Melrose, MA
M.B., Mesa, AZ
"Love your site!"
More Pages of Letters From Our Customers!