Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
E.B., Spring, TX
"I'm happy to find this site."
S.R., Gallipolis, OH
"We are previous customers and appreciate your services. Thank you."
C.G., San Antonio, TX
"I ordered a replacement piece last month and your service was spot on and perfect! A very special piece as it was part of a china set my late mother had given me 24 years ago. Thank you!"
D.T., Las Vegas, NV
"I have ordered from you before, very nice website, and customer service is nice and helpful!"
C.A., Aurora, IL
M.H., Wauwatosa, WI
"We only wish we could visit more often."
D.S., York, PA
"Love your site"
B.R., Austin, TX
"I have numerous patterns from my wedding days, and can always find that misplaced or missing addition to my special occasion or everyday patterns, a truly great resource."
K.A., Austin, TX
"We are thrilled to have found your website. We were able to replace a treasured piece of stemware that had been broken. The piece was a gift from my son and was very special to me. We are extremely hopeful you will find the dinnerware we are so eager to purchase. Thank you very much for your fine service. We greatly appreciate having a "go-to" place for this kind of need."
J.B., Bay Springs, MS
"Have ordered china and love your service."
B.L., Mobile, AL
"Great!! I have previously ordered and have received everything in prime condition. Very, very happy!!"
S.C., Inglewood, CA
"Great site for locating your favorites."
S.R., Bakersfield, CA
"Your website rocks!!!!!"
P.L., Center Moriches, NY
"This is a great service. Thank you."
S.G., Bellingham, WA
"Thank you for this great service."
A.B., Augusta, GA
L.D., Burlington, WI
"I think you run a great business. Very friendly and professional. I have referred many people to your site."
S.W., Tuscaloosa, AL
"I have shopped with you many times and have been very satisfied, so here I am again."
M.A., Raleigh, NC
"You have been great in the past and I hope you'll be there again when I need you."
R.W., Columbus, MT
"We have ordered from you before and had a wonderful experience!"
F.P., Brooklyn, NY
"I'm so happy to find you guys!"
J.H., Middleburg, FL
"I love your website!"
C.K., Lummi Island, WA
"This is the go-to place for replacement or additional purposes. The best."
M.B., Pembroke Parish, Bermuda
"This is a great site. I have ordered from you before."
P.O., Aumsville, OR
D.M., Fort White, FL
"Great company to work with."
S.H., Charlotte, NC
"Love your website. Seems like you have everything."
J.B., Kennebunk, ME
"Did business with you before and was very happy."
J.M., Pensacola, FL
"Very good business"
D.G., Pittsburgh, PA
"Pleased that ordering and finding what I need is a great experience."
G.L., Topeka, KS
"We have bought Replacements through you. Excellent service."
J.E., Artois, CA
"Appreciate your service"
E.R., Madison, WI
"It was helpful to know when I break a dish that a store does not carry anymore I can go to your website to find it."
M.F., Nantucket, MA
"After years of seeing your adds in the back of magazines I happened by your facility in North Carolina while on a business trip. My coworkers and I stopped in and our mouths dropped open upon entering the grounds of your fabulous and efficient establishment. After we took a breath we realized we were in China Heaven. And your sales staff were like angels. They efficiently located pieces of my long discontinued wedding pattern and in minutes my pieces where at the desk for inspection. Don't know how you do it but you are amazing. I rave to all who have china, silver and other lost or broken items. Thank you for being so efficient."
S.W., Jefferson, TX
"I often refer my B&B guests to your site; they remark on my grandmother's beautiful china and wonder how I have so much of it still unblemished and intact when I clearly use it every day. You are my secret!"
S.B., San Antonio, TX
"I am amazed at the quick response to any questions I've ever offered over the years. Your employees are friendly and very helpful both by phone and over the internet. I find your website very easy to get around and understand. The china/glassware/flatware I have ordered has always been delivered promptly and packed extremely well. Keep up the good work."
R.D., Lake Worth, FL
"Having moved a lot and being clumsy, over time, I needed to replace certain broken pieces. I have been a customer of Replacements, Ltd. for over 20 years now and always been very pleased with their service and quality of their merchandise. So far, I have never been disappointed or had to return an item. Over the years, I have been so pleased, I recommended Replacements, Ltd. to many of my friends. A simply great and courteous company to do business with."
M.M., Cleveland, TN
"We have had great service for many years. We also had the pleasure on one of our trips to the Outer Banks, to visit your location. What an amazing place. Had no idea it was so huge. The sales staff there were very helpful and assisted us in looking at what was available in our patterns."
M.J., East Brunswick, NJ
"I am very happy with your service. In the past a broken dish meant an incomplete set – now I know that although I am upset that a dish may break, I can replace it. And I feel that the cost is fair. This is also true with my discontinued pattern. I have even replaced pieces for my adult children. Yes, I am very happy with your service!"
S.W., Westerly, RI
"I've always been pleased with my purchases. Your prices are usually significantly lower than anywhere else. Also have hard to find pieces to complete china/stemware collections. It's fun to surprise family members with these sometimes unusual pieces."
More Pages of Letters From Our Customers!