Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
H.S., Sikeston, MO
"Replacements, Ltd., is a very good site to locate hard-to-find items. The personnel are exceptional and do the best they can to find the china for the customer. LOVE THIS SITE!"
V.D., Rancho Cordova, CA
"Site is easy to navigate."
A.H., Stevensville, MT
"I think the concept of Replacements.com is genius. I've successfully used their site and services twice now and intend to in the future. I'm grateful for the unbelievable amount of work it would take to keep track of the inventory and turnover of products. I love this site!"
R.D., Baton Rouge, LA
"YOU ARE ALWAYS GREAT!!! Replacements are always helpful, prompt in your service. I have been buying items from your store for the last ten years. I am always delighted with the end result."
J.K., Portland, OR
"I don't know if people do this anymore these days, but I just wanted to let you know that my order arrived safe and sound and I just wanted to say Thank You!" I've got you on my "favorite's list" and I have a feeling that I'm gonna need a few more pieces after the first of the year&I have this tendency to buy myself something for my birthday and this is just the thing to satisfy that "need", that "want" I've created for myself! How convenient and thoughtful of me! Again&thank you, and by the way&nice packing job! I almost felt guilty for not ordering more things because of all the care and attention you put into just three little bowls! Happiest of holidays to you and your entire staff&"
L.E., Greensboro, NC
"What a great company!"
A.P., Temple, TX
"Over the years I have always been satisfied with your shipping, your handling, and your products."
K.N., Sacramento, CA
F.H., Sanford, NC
"Thanks for your site. I was able to replace something special to me."
M.B., Irvine, CA
"Thanks for having this service."
L.S., Bishop, CA
"You guys are great. The service and delivery are excellent. The items that I have purchased over the years are of superb quality, packaged so well there is no possible way that they can be damaged in shipping. I have done business with other companies and Replacements is by far the best. Keep up the good work, the courtesy extended by you staff is terrific."
C.D., Greenville, SC
"Have bought items before in the store. I like the friendliness of the workforce and the pet friendly policy."
E.E., Reading, PA
"Thanks for the easy search!"
W.D., Whitesboro, TX
"I am so happy I found you&thanks!"
M.B., Pittsburgh, PA
"It's a great service."
J.T., Lewisville, TX
"Great prices and selections."
R.V., Havre de Grace, MD
"Have been extremely pleased both with the quality of the finds and the service."
A.M.G., Lakewood, CO
"I love your company!!"
R.W., Upperco, MD
"I love your site, I love looking at the beautiful dishes and dream about table settings and flowers!! I live 8 hours away, I look forward to visiting your store the next time I'm in Greensboro !! Reading recipe books, and searching for lovely table settings are some of my favorite things!!!"
L.N., Alexandia, MN
"I have ordered previously and been happy."
S.S., Reston, VA
"You have helped me locate items in the past and I appreciate the email updates."
P.R., Victoria, Australia
"Great service. So quick. Thank you!"
M.M., Glen Mills, PA
"I have ordered china before from Replacements and have always been pleased with your service and the quality of your china."
B.M., Eden, TX
"Thanks for being there!"
L.M., Cornwall, NY
"Good to know this site is available."
C.D., Savannah, GA
J.B., Dubach, LA
"Have been happy with your services so far."
R.P., Baltimore, MD
"Thank you for the two pieces we've ordered from you so far! I have already shared the site info several times!"
R.C., Layland, WV
S.J., Windermere, FL
"Love your business!"
A.A., British Columbia, Canada
"I am writing to thank you for wonderful service. My husband and I had the pleasure of visiting your showroom in 2011, during which time we worked with 2 wonderful employees: Jenny and Keri. They went out of their way to help us find exactly what we needed, and then helped us find new pieces we just loved. These women stayed late, searched your database for us, and made our visit very productive, personal, and a lot of fun. We have stayed in touch since that night, and we will most certainly order from you again! Thank you for being such a helpful resource...and hiring such special staff!"
N.B., Greensboro, NC
"I own Haviland china that is over 100 years old - from my grandmother. I have been delighted to find pieces at Replacements. Merry Christmas to Bob and all his wonderful employees. You are a true treasure for the area!!!!"
J.H., Weddington, NC
"Hats off to your Web site, and kudos to those people who designed and maintain it! Your site is a perfect example of how it should be done. It's a very attractive site and the easiest ever to navigate. Also, we have a weakness for china and silver and consider ourselves fortunate to live within such a reasonable driving distance (2 hours) to and from Replacements. Even so, I can't always take the time to visit and thus order over the phone from time to time. It's easy, the people who man the phones are always pleasant, and items I order are always shipped quickly."
J.W., Elbert, CO
"What a wonderful service!! I don't often shop on your site, but when I've needed something, you folks have never failed me. Off and on, I've found pieces to my own flatware and china that have needed replacing, but best of all, through your "Find this for me!" service, I've been able to fill in the missing pieces to my late Mom's china. It means the world to me to be able to set a complete table for our family with this treasured and long discontinued china. Thank-you!!"
A.S., Hacienda Heights, CA
"I have used your company before and appreciate you very much. I like being able to click and see the pattern and shape of the piece I am ordering. When I first started looking for my silver pieces which dates back to 1921, I e-mailed you a picture and you identified it for me. Then when it was a china replacement or some silver pieces they were packed so well, I never worried about them being damaged. When I did have to return a knife because I ordered the wrong one, you were totally understanding and that too went great. Thank you."
M.G., Sulphur, LA
"Replacements, Ltd. Is a top notch company which offers superior service and has enabled me to own things that I have admired through the years but was not in a position to buy. Now that I can, Replacements, Ltd. has provided me with a place to find and purchase them. Thank you!"
L.K., McGregor, TX
"I received my shipment of Lenox Winter Greetings Everyday stoneware yesterday from your wonderful company and all I can say is WOW! Wonderful, speedy delivery. Expertly packed. Order correct. Even the sweet lady with whom I spoke was courteous and gave me great advice. For 43 years my family had a retail clothing business which later also included a website for some items. We prided ourselves on customer service. I can be a severe critic. No criticism here!"
C.K., Ventura, CA
"In the past whenever I had a piece missing from a dish set whether or not it was something that I had purchased or a special set inherited from a family member, I could always find what I needed on Replacements.com and even before by mail. Your company makes me very, very happy."
P.W., Old Bridge, NJ
"I just placed another order with Replacements. It is for two place settings of a discontinued Noritake china pattern my daughter began collecting in 1995 when she was married. Won't she be surprised when she receives two 5 piece place settings from me for Christmas! I can't wait to see her eyes light up with joy. And, of course, it was received in perfect condition."
B.A., Ipswich, MA
More Pages of Letters From Our Customers!