Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.F., Nantucket, MA
"After years of seeing your adds in the back of magazines I happened by your facility in North Carolina while on a business trip. My coworkers and I stopped in and our mouths dropped open upon entering the grounds of your fabulous and efficient establishment. After we took a breath we realized we were in China Heaven. And your sales staff were like angels. They efficiently located pieces of my long discontinued wedding pattern and in minutes my pieces where at the desk for inspection. Don't know how you do it but you are amazing. I rave to all who have china, silver and other lost or broken items. Thank you for being so efficient."
S.W., Jefferson, TX
"I often refer my B&B guests to your site; they remark on my grandmother's beautiful china and wonder how I have so much of it still unblemished and intact when I clearly use it every day. You are my secret!"
S.B., San Antonio, TX
"I am amazed at the quick response to any questions I've ever offered over the years. Your employees are friendly and very helpful both by phone and over the internet. I find your website very easy to get around and understand. The china/glassware/flatware I have ordered has always been delivered promptly and packed extremely well. Keep up the good work."
R.D., Lake Worth, FL
"Having moved a lot and being clumsy, over time, I needed to replace certain broken pieces. I have been a customer of Replacements, Ltd. for over 20 years now and always been very pleased with their service and quality of their merchandise. So far, I have never been disappointed or had to return an item. Over the years, I have been so pleased, I recommended Replacements, Ltd. to many of my friends. A simply great and courteous company to do business with."
M.M., Cleveland, TN
"We have had great service for many years. We also had the pleasure on one of our trips to the Outer Banks, to visit your location. What an amazing place. Had no idea it was so huge. The sales staff there were very helpful and assisted us in looking at what was available in our patterns."
M.J., East Brunswick, NJ
"I am very happy with your service. In the past a broken dish meant an incomplete set – now I know that although I am upset that a dish may break, I can replace it. And I feel that the cost is fair. This is also true with my discontinued pattern. I have even replaced pieces for my adult children. Yes, I am very happy with your service!"
S.W., Westerly, RI
"I've always been pleased with my purchases. Your prices are usually significantly lower than anywhere else. Also have hard to find pieces to complete china/stemware collections. It's fun to surprise family members with these sometimes unusual pieces."
C.S., Tucson, AZ
"You have an amazing inventory! I came looking for one thing but may buy some other things as well."
A.W., Philadelphia, PA
"This website has been a great find for me, very easy to navigate, my last order was shipped promptly, excellent service and delivery!"
K.C., Luray, VA
"I love to be able to find dishes on-line and to see what other pieces I can get to make my displays of my loved patterns more complete. Thank you so much for this information you make available!"
T.M., Austin, TX
"I have used you for years - love working with you!"
C.L., Brick, NJ
"Love your site"
S.G., Bellingham, WA
"Keep up the good work, and Happy New Year!"
M.S., Mechanicsville, NY
J.P., Springfield, OH
K.F., Canyon Lake, TX
"I have purchased from you before&love your services."
T.W., Bakersfield, CA
"This site is amazing. I can't say enough about it!!!"
M.D., Baton Rouge, LA
"I was very excited to stumble upon your website. This set was gifted to me recently, and I can't wait to start filling in the holes."
L.T., Orion Township, MI
"Site was easy to follow"
J.K.R., Dallas, TX
"Thank you for being here."
S.M., Trenton, NJ
"I find Replacements, Ltd. to be an amazing business. With your firm in operation, people who buy china and flatware no longer have to worry if a plate or bowl gets cracked or a fork gets ground up in the garbage grinder (which I don't have, thank goodness.) And you do a great job of packing!"
B.H., Cologne, Germany
"I have used you before to my satisfaction."
V.S., San Francisco, CA
"Thank goodness you are in this business!"
L.L., Fort Myers, FL
"I am so happy to know about this website! After all these years, I was thrilled to locate my old china pattern from 1975. I can't wait to receive my order and will use my "new" old china with great pleasure! Many thanks!"
A.R., Pittsford, NY
"Love you guys!"
J.J., Palos Hills, IL
"I have purchased china from you in the past. I cannot say enough about the service you provide. Excellent."
G.G., Snellville, GA
"Love this site&"
J.M., Bartow, FL
"It is an awesome website and very easy to use! I was incredibly happy to find my Grandmother's china pattern on your site. I am looking forward to expanding the collection and replacing some pieces."
D.S., Ontario, Canada
"It's very easy to search your inventory. Based on the three organizations I searched, Replacements.com definitely had the broadest inventory of china."
B.M., Fort Myers, FL
"I have always been happy with my orders of silver and china from you. Your inventory is immense, staff are helpful on the phone, and orders are very carefully packed and come quickly. The one time (out of my many orders over 25 years or more) that china arrived in the right pattern but the wrong color, an exchange was quickly arranged at no cost to me. I recommend you to everyone I know who is looking for patterns that are no longer current."
S.K., Monterey, CA
L.K., Redondo Beach, CA
"Thank you-great service!"
K.B., Scottsdale, AZ
"This site is so much fun to investigate with all of the pieces available of so many different patterns of everything china, stoneware, crystal, flatware, etc. I can't believe I am finding my grandmothers things from the early 1900's on your site. And I love that I can register the patterns so that I don't have to hunt for them again when I visit. This site was an awesome idea and I applaud the person who came up with it and followed it thru to what it is now."
D.M., Cogenhoe, Northamptonshire, UK
"The web site is a fantastic wonderland of collectors dreams. If you are looking for replacements or new items of joy, look no further than Replacements.com."
K.P., Fair Lawn, NJ
"The Replacements, Ltd. website is easy to use but above all, it was great to call customer service with a question and get a person to help on the line so quickly. It's nice to know there are folks out there who care so much about fine china - especially when everything is so cheaply made these days. Thanks for helping me replace the missing pieces of my mother's china - I look forward to handing the set down to my daughter!"
L.T., Brentwood, NY
"Best replacement company I have ever found. Had to replace pieces from a family china set and you were the only site to have the pieces I needed."
L.H., Australind, Australia
"You provide such a comprehensive and downright useful service, especially for country people like me who live a long way from a large antique centre. Your website is very informative, and I appreciate the care you have taken to collate the information about each piece or manufacturing house You are a very valuable resource, to history and culture buffs, as well as collectors!"
C.C., Hurley, NY
"For service as well as products, you are an amazing company. May you all live a long and healthy life. You add constant joy and excitement to everyday. You make possible what seems impossible. Is this what it is like in heaven?"
D.S., Mission Viejo, CA
"I highly recommend everyone keep this company in their address book. It's the first and best place to look for broken or damaged tableware replacements at a reasonable price. If they don't have your item, you can register to be contacted so you won't miss out later if they collect the inventory your looking for."
P.B., Del Rio, TX
"I am so grateful for your service!"
More Pages of Letters From Our Customers!