Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.B., Glendale, CA
"We love your website."
D.W., High Point, NC
"I love your store. I handed down a set of china to my daughter that her grandmother had given me. When she moved from Ohio to San Antonio, some of the pieces were broken. We thought we would never be able to replace them. How wrong we were -- your store had the items and now I've even registered the pattern. Thanks so much!!"
G.L., Roan Mountain, TN
"I have always had great service from your company. All of the dishes, plates, etc., that I have ordered were received in a very timely manner. Also, the way the items were packaged was superior to any other packaging that I have seen. Finally, the pieces for the pieces I have ordered were very competitive. I appreciate your attention to detail and your quick response to questions and the quick turnaround from ordering to receiving the order."
K.W., Blanco, TX
"Previous orders were satisfactory."
B.B., Hartford, WI
"I feel this is a fantastic company bending over backwards to replace what I thought was irreplaceable."
M.O.R., Brandon, MS
"You are a great source for adding to my current patterns and also searching for patterns you don't have in stock. Your website is informative and easy to navigate."
K.P., Fayetteville, AR
"Your service is excellent and very much appreciated. I have ordered from your company many times, more for additions to my mother's & daughter's Christmas china patterns but now am seeking replacement pieces for my everyday flatware. A few pieces have accidentally disappeared over the years. I like that you will search for the items I need if you do not have them in stock and notify me when found. I always feel confident when ordering from Replacements, Ltd."
M.G., Pittston, PA
"I love your site!"
C.D., Atchison, KS
L.T., Milford, PA
"After searching the web without any positive results I fell upon your web site. It was easy to search and find what I needed. Although you did not have any at that moment, I like the idea that when you come across what I am looking for you will notify me. Great website!"
P.M., Comstock Park, MI
"Have ordered before and have been very pleased with your service."
L.M., Hickory, NC
"I have been doing business with you for 25+ years and I have never been unhappy with my purchases. I have visited your location several times over the years and find it to be FIRST CLASS in every way. My daughter and both daughters-in-law have also done business with you and been pleased. I have a granddaughter getting married June, 2013, and I am sure she will visit your location in the next year or so. Thanks for you good work."
V.C., Staten Island, NY
"Thank you for your site"
D.W., Farmland, IN
"I ran an antique store in Kansas for over forty years and did not learn as much about American Fostoria glassware as I did in one session on your website."
M.A.C., Miami Beach, FL
"It is a pleasure doing business with your company."
R.K., Beaver, PA
"Ordered from you in the past, very satisfied."
M.M.E., Detroit, MI
"In a culture of disposables, where we are constantly pressured to buy new cars, new appliances, and new computers, and anything five years old is obsolete, it is refreshing to find an organization dedicated to helping us preserve the classic china and flatware which our mothers and grandmothers cherished. Many of these patterns are true works of art, heirlooms that we should be able to continue to enjoy and to pass on to another generation. God bless you for this wonderful service!"
M.D., Appleton, WI
"Keep up the good work preserving antique patterns."
J.R., Lewisburg, PA
"GREAT!!! People on the phones are always extremely helpful. I have been most satisfied both in placing orders & receiving very prompt shipments. The service in selling items and receiving quotes for same have been equally top notch. I found this website several years ago, and am so happy I did, as my china pattern was discontinued shortly after I bought four basic 5-piece place settings. Since then, I have been able to obtain a full set of 12, as well as all the serving pieces as they became available. This site is much easier than e-bay or any other website for finding & getting pieces I want. Thank you, Replacements, Ltd.!"
P.C., Port Angeles, WA
"Replacements has continually provided excellent service in finding pieces for our "everyday" china service. The original services was purchased in Chicago at Bloomingdales when it was discontinued. I chose to mix and match the two color patterns, We have had so many favorable comments about the pattern I have added to my collection ( also to replace pieces that managed to be broken) Replacements has been very prompt and courteous."
G.H., Wellington, New Zealand
"Very exciting website. I am a collector (collectamaniac is more like it). I love porcelain - preferably hard to get pieces. I have found your website invaluable to identify pieces but also to expand my knowledge for the pure pleasure of just doing so. I also appreciate the hundreds of thousands of hours it has taken to develop your website to make it as comprehensive as it is. Keep up the good work - it is appreciated."
P.Z., Trinity, FL
"Always look forward to doing business with you."
L.W., Irvine, CA
"I love you guys!"
M.M., Belmont, MA
"Love your site! A fabulous place to find what no one else can replace for you as well as to sell the china you no longer use."
P.D., Hooksett, NH
M.G., Minnetrista, MN
Y.V., Ontario, Canada
M.M., Tupelo, MS
M.F., West Chicago, IL
"Visited your store, took the tour, very impressed."
C.C., Coral Island, CA
"For relaxation and inspiration there is nothing like browsing Replacements! So many exquisite designs, it is truly amazing to discover treasures that range from historic to trendy. The website is an encyclopedia of design, color and pattern that can be found nowhere else. You will find a new collection to buy for yourself, your daughter, your grandchildren&and always beautiful gifts. Start your treasure hunt today and come back often to just enjoy. There is always something new! The service is always excellent, and nothing is more exciting than the arrival of a package from Replacements."
J.D., Dorset, UK
"I have used you for a few years now and more recently this week. I am so impressed with your very courteous telephone staff who take the order. The speed they answer the phone - I am in the UK - politeness however stupid the question is - and the friendliness above all. The order is confirmed by e-mail and always arrives very quickly, beautifully packed. I never have had a broken glass yet. I always recommend you to any friend who wants to find their particular glass/china and last week when in Selfridges, Oxford Street, London, they could not help me with my latest search so I told them about you and your very impressive service - so who knows - you may gain more clients! You certainly deserve to."
R.D., White Plains, NY
N.S., Manter, KS
"Your company has been a Godsend to me. From the flatware service that you've been able to keep me in numbers to formally serve loads of folks at my house for the holidays to the newest assistance. We set a formal meal this Thanksgiving with my mom's crystal that my dad had brought home to her from his Navy days seeing the world. It was from Japan and that's all we knew. Your folks identified it for me, and I'm acquiring some pieces to go into the next generation with. It is the most beautiful pattern to me and the thought of it gone forever made us all tear up. Thank you, thank you, for finding it and helping out. I look forward to purchasing whatever you find for a while."
R.C., Colleyville, TX
"On the Wednesday before Thanksgiving my mom decided she wanted to try and locate some more pieces of her crystal. I had purchased her pattern before from you and decided to try again. We had great luck and located several pieces that she wanted, but in going back and forth I had selected the wrong color. Yipes! I knew you would be closed Thanksgiving so I waited to call on Friday, the lady in customer service was awesome! She located and changed the order in less than 5 minutes and she had the most gracious attitude ever. I will continue to check your inventory for pieces my mom would like, if you don't have no one does."
B.G., Pleasanton, CA
"Hunting for your mother's china or your grandmother's silver can be a lifelong quest. Having Replacements.com there to lend a hand is huge! My mother's beautiful Wedgwood china, which I adore, was discontinued in the early 1950s so she was never able to complete her set. My husband gave me 4 Waterford crystal flutes when we got married. They were discontinued almost immediately. Despite looking for both for 25 years, I am using Replacements.com to make real headway. This is a wonderful blessing and a huge help to so many. Whenever missing or broken china is discussed, the next words spoken are, "Have you checked on Replacements.com?"
D.M., Newport News, VA
"I visited your beautiful showroom on my way to Charlotte! Loved it!"
I.C., Finksburg, MD
"Huge, massive inventory!"
E.B., Vestal, NY
"You provide a wonderful service!"
J.M., Shelby, NC
"Very helpful and informative site, thanks!"
T.G., Colleyville, TX
You are a wonderful resource and my past shopping experience with you was great!"
More Pages of Letters From Our Customers!