Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.C., Dublin, OH
"Logging onto replacements.com is kind of like going to the library. It's loaded with information and just plain fun to look at different patterns of stoneware, fine china, etc. I know you have been around for a long time too because I discovered this website about 9 or 10 years ago when I was living in Texas. Thank you for your hard work and your dedication."
J.L., British Columbia, Canada
"Great site, well organized"
L.F., Anderson, SC
"I cannot say enough good comments about Replacements. They do the impossible and have helped me to complete china sets, as well as to complete my beloved late mother's silver flatware collection. Please, Replacements, do not ever go out of business! Thanks!"
P.B., Albemarle, NC
"I would like to tell you how much my husband and I enjoyed the tour. I had no idea how much you had and how organized it was!! Our tour guide was so very pleasant. And I especially want you to thank Janice for being so patient with me in choosing pieces in my pattern. I do look forward to shopping with you again."
W.C., Orlando, FL
D.W., Lemmon, SD
"The website is great!"
M.Y., Reading, PA
"Terrific company to request certain items. A company you can trust."
S.C., Titusville, FL
"You have the best informed employees!"
A.S., Charlottesville, VA
"Prompt and accurate. Always!"
H.S., Silvis, IL
"I have used your site many times and you never disappoint me."
D.G., Wichita Falls, TX
"Your site is amazing!"
C.T., Indianola, IA
J.C., Reno, NV
"Great internet site"
M.M., Castlebar, Ireland
L.M., Tucson, AZ
L.D., Rio Vista, CA
V.G., Little Rock, AR
"I love being able to search for things that I would like to add to my own items."
D.B., Hawera, New Zealand
"Sooo happy to find this site"
J.H., Raleigh, NC
"You are a serious company and you service your customers immediately and completely. I am continually amazed at the amount of inventory you have and how easy it is to use your web site. Thank you and keep up the good work."
A.J., Ontario, Canada
"I was very pleased with the service that I received and how fast my china was delivered. We were able to track it on line , in fact it became a bit of a game as to where it would be by hour. When I spoke to an operator from your company she was more than helpful and a pleasure to deal with. I am waiting for a chance to get a sugar bowl and lid now and have put my name on the list. It has been a pleasure to deal with your company and will continue to do so."
C.L.B., Vale, SD
"I have been to this web site several times and you always have what is on my wish list for pieces to my set or for a gift. Keep up the good work!"
D.L., Round Rock, TX
"Y'all are the best!"
L.D., Westerville, OH
"I've used your company to replace pieces of china and crystal for about 30 years. You even found my mother's Bavarian china with nothing but a picture and mfg stamp! Thanks to you, my sisters and I have been able to own china that we never thought we'd see again! I've passed your name along to friends and family - you are excellent!"
A.B., Ontario, Canada
"Great selection and service!"
M.C., Rochester, NY
"What a wonderful joy you are to all of us who relate to the crackle and fuss of china and to all things HOME. You provide, and you provide without our traipsing from store to store - just a push of the button and we're there. You are especially welcomed in the middle of the night when all is quiet save the click of a mouse - no uninformed sales staff, no parking, no lugging of unwieldy boxes - simply a delivery man to our door with well packed goods in perfect condition. Carry on with your Southern charm. You're the top."
P.S., Bel Air, MD
B.H., Canal Fulton, OH
"Love your site and all you have to offer. Pretty amazing that you have so many old patterns with pieces still available. I have been doing business with Replacements, Ltd. for many years and I have ALWAYS been satisfied with my purchases. Especially nice is the "find it for me" service---finding items that probably can be found no where else. Thanks again for your great service."
M.C., Tempe, AZ
"I wanted to replace some Corningware dishes that match the colors in my kitchen. You not only stocked them, you had more I did not know about! Wow! You got them to me in a timely fashion and at a great price."
G.S., Elk Grove, CA
"Thank you for your speedy response. I appreciate your excellent customer service."
L.M., Austin, TX
"I'm glad your company exists!"
C.M., Sonoma, CA
"Glad you do this. Nobody else does it better."
L.H., Allyn, WA
"Love the website."
C.H., Watkinsville, GA
"You have a wonderful site."
F.W., Salem, OR
"I'm impressed with the organization of items on your site!"
B.H., Augusta, GA
"Love the site, it helps me so much, thanks for letting us find patterns and prices without hassling us."
C.M., Spokane, WA
"I used your service to replace pieces in the past. I was impressed with your selection and customer service."
C.T., Grapevine, TX
"Visited your store several years ago. It was awesome."
A.M., London, England
"Replacements said they'd give me a model make and ID on a glass I broke within 5 working days but the reply came back within one day, which was fantastic. It's great when someone's passion turns into a hugely successful business, courtesy of their diligence, remarkable collection and customer care. I love to roam around the website looking at all the beautiful crystal you have, it's such a treat. Well done Replacements!"
P.R., Woodstock, VA
"I truly love this service and I have found many replacements for family and myself. Also the reason I love using your site is that I have dishes passed to me from some very dear people and usually pieces are missing. I use your site to fill in the pieces and my memories. Thanks for being so helpful."
M.H., Ontario, Canada
More Pages of Letters From Our Customers!