Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
C.S., Bayside, NY
"It is so appreciated that you make all this available. Over the years, I have passed this site to more people than you could imagine. I receive thanks for introducing YOU to THEM many times. It is so heart-wrenching to have a favorite 'piece' break or disappear. Replacements.com gives one hope of finding it again. Frankly, in this world, when someone can replace your despair over a loss with hope, THAT is the best gift!!"
J.T., Lilburn, GA
"I received my shipment today and was very impressed with the careful packing. Thank you for helping me keep my stainless steel set complete. I have been using the same set since I was first married in 1974. My now 33 year old son "borrowed" some pieces a while back and sort of "lost" them. Plus, I wanted to add several sugar spoons to my set, because I like using them to eat my cereal. Thank you also for carrying my Pfaltzgraff pattern. It matches the wallpaper in my kitchen, and I had pretty much worn the sheen off my salad plates, because I use them so much. It is a pleasure doing business with your company."
J.P., Melrose Park, IL
"I truly feel that Replacements always tries their hardest to find all the pieces that are unfindable to me and so many other people. Its a wonderful service that helps bring back a families memories, that they had thought were lost forever. So thank you Replacements for all you do!"
D.L., Mobile, AL
"I received my first order with you and was absolutely satisfied."
M.K., Maple Grove, MN
"You are a first class company and would recommend you to all that are in need of replacements!"
D.K., Maryville, TN
"This site means so much to so many people. It supplies the means to complete, or replace, their Mother's (or Grandmother's) china - maybe even the china they remember using as a child, or on Thanksgiving at Grandma's. To be able to regain these pieces means so much, there can be no words to explain. Thank you, again, for being that "go-to" place to find what seems lost forever."
S.P., Fairfield, OH
"Thank you for providing this service."
S.J., Bluff City, TN
"I have visited your store. Very impressive!"
C.P., Boise, ID
"I am so happy I found this site!"
L.B., Georgetown, TX
"I am always amazed at the interesting things one can find on the net and my recent discovery of Replacements.com has added to my library of amazing things. I hope the Replacements team can find the items I am looking for, but in any case it is still a neat site."
M.G., Lennox, SD
"Nice site, you have most pieces!"
P.P., Harrison Township, MI
"Your site is easy to navigate and easy to navigate means a lot more when you know how terrified I am of computers!"
D.H., Myrtle Beach, SC
"Wonderful place to tour. Love it!"
P.S., Cincinnati, OH
"I LOVE THE SERVICE YOU PROVIDE! I have all of my china, crystal and barware registered with you. I have found pieces to complete family heirloom patterns that would be lost without you. I love how well organized your website is, and how easy it is to find exactly what I am looking for with my specific pattern updates emailed to me. Your prices are usually below standard asking price, and I have always been pleased with your customer service. Thank you for your continued service."
C.M., Phoenix, AZ
"I love this website. I spend hours here each time I visit! Well done!"
L.V., Clarksville, TN
"Thank you for having a website filled with replacement pieces. It means a lot."
G.M., Oaktown, IN
"I love your site!"
P.K.R., Queensland, Australia
"Recently bought a Mikasa platter from you and received excellent service."
D.M., Lewisville, TX
"You have always been able to find what I want."
J.S., Holbrook, MA
"Love you guys!!!"
C.D., Chippewa Falls, WI
"I've referred many friends to your website for replacement purposes. It's a godsend to have this resource."
E.O., Kirkland, WA
"Easy navigation to find exactly what I need. The pictures are crisp and help identify the product. Thanks."
A.C., Connelly Springs, NC
"You have a great reputation."
P.M., Orcas, WA
"When I was first trying to replace my mother's wedding dishes, most of which got broken in an earthquake, I couldn't find them anywhere. They were an obscure and unknown pattern from a long-closed pottery. I sent Replacements a photo of the front and back of a dinner plate, and heard nothing for a couple of years. Then, suddenly, when I went back to look again after many fruitless searches through antique stores, there they were! You had found them and had laid in a stock that I still continue to mine for additional pieces and supplements. It is now one of my most complete and, of course, favorite chinaware sets. The same thing happened with a set of glassware I never thought to be able to augment. I have always found Replacements to be responsive and quick, with great service and wonderful support in any and all of my searches."
S.R., Scottsdale, AZ
"Absolutely love this service!"
P.N., Hawthorne, CA
M.B., Chevy Chase, MD
C.O., Adelaide, Australia
"Thank you for your help in obtaining my requested replacement china."
S.R., Greensboro, NC
"Love visiting your store! It is always clean and neat. The staff is always helpful and very knowledgeable."
N.Y., Alberta, Canada
"Items were well-wrapped previously."
P.W., Alberta, Canada
"I think you guys are amazing. I have been able to really build my collection through you - both online and I even visited your store last year!"
S.W., Allen, TX
"If anyone can help me, I know you can. Thanks for being there!"
M.C., British Columbia, Canada
S.L., Livermore, CA
"Great job! We recently lost our home in a Colorado Wildfire, I lost my Mother in laws Wedgwood Ceres China, a 12 piece set, complete with platters, serving bowls, desert plates, and plates along with my Grandmother's Noritake Tiffany China, 12 piece place setting with serving bowls, platters etc., and my mother's Desert Rose, 12 piece setting along with serving bowls, platters, salt and pepper, and sugar bowl and creamer. I thought I would never see them again, then I discovered your web site via Google and it just made my day! I now have the Desert Rose set, most of the Noritake, and now have some of the Wedgwood Ceres! Your company does exactly what it says it will do, especially with the way you pack china, you know what you are doing. I will continue to be a customer until I replace all the China, Crystal, and Silverware we lost in the fire."
M.P., Ft. Mohave, AZ
"I really like the service you provide. When I called about my order the representative that helped me was second to none on answering my questions. She had all the information in less than a minute. That was huge. Thank you for everything."
N.L., Waterloo, WI
"This site is awesome!"
P.L., British Columbia, Canada
"I already ordered from you, very satisfied."
S.T., Sturgis, KY
"I have received items from your company before and the packing is excellent. Not one damaged piece. My husband ordered from another company and had to send the entire shipment back as every piece was broken or chipped."
G.A., Melbourne, Australia
"We have used your services before and look forward to using them again."
G.R., Fairfield, CA
"Love your store!! You're always are there for me when I need to replace lost pieces to my everyday silverware, add to my gold-plate flatware or my china pattern. As my family grows, it is so nice to add to my to all my pieces."
More Pages of Letters From Our Customers!