Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.L., Livermore, CA
"Great job! We recently lost our home in a Colorado Wildfire, I lost my Mother in laws Wedgwood Ceres China, a 12 piece set, complete with platters, serving bowls, desert plates, and plates along with my Grandmother's Noritake Tiffany China, 12 piece place setting with serving bowls, platters etc., and my mother's Desert Rose, 12 piece setting along with serving bowls, platters, salt and pepper, and sugar bowl and creamer. I thought I would never see them again, then I discovered your web site via Google and it just made my day! I now have the Desert Rose set, most of the Noritake, and now have some of the Wedgwood Ceres! Your company does exactly what it says it will do, especially with the way you pack china, you know what you are doing. I will continue to be a customer until I replace all the China, Crystal, and Silverware we lost in the fire."
M.P., Ft. Mohave, AZ
"I really like the service you provide. When I called about my order the representative that helped me was second to none on answering my questions. She had all the information in less than a minute. That was huge. Thank you for everything."
N.L., Waterloo, WI
"This site is awesome!"
P.L., British Columbia, Canada
"I already ordered from you, very satisfied."
S.T., Sturgis, KY
"I have received items from your company before and the packing is excellent. Not one damaged piece. My husband ordered from another company and had to send the entire shipment back as every piece was broken or chipped."
G.A., Melbourne, Australia
"We have used your services before and look forward to using them again."
G.R., Fairfield, CA
"Love your store!! You're always are there for me when I need to replace lost pieces to my everyday silverware, add to my gold-plate flatware or my china pattern. As my family grows, it is so nice to add to my to all my pieces."
J.B., Eagle, CO
"You have a wonderful website. It is easy to use. Thank you for this service!"
J.D.W., Houston, TX
"Very good internet site, thanks!"
R.C., Bixby, OK
K.B., Edina, MN
"As a lover of both contemporary and antique tableware, I love Replacements, Ltd. because the company has a comprehensive web site which is very easy to search. They also make communications a pleasure. All items I have purchased have been packaged carefully to prevent damage and shipped quickly. Thanks so much for your great site and service!"
E.O., Montrose, CO
"I have used your services in the past and my order was received promptly & intact."
B.S., Bedford, TX
"I have ordered from you before and your service is excellent."
J.S., Bakersville, NC
"Your company offers a good and safe service for people to use to find items that the everyday person could not do. Thanks for all that you do for us as customers."
C.M., Dayton, OH
"I love your website! It is really helping me on the value of my treasures."
B.G., Salem, SC
"Excellent company, extremely helpful with specific requests."
A.M., Bethel Park, PA
"I have always been satisfied dealing with you."
H.O.C., Schenectady, NY
S.G., Port St. Lucie, FL
"I love your service!!! When you have a china pattern you love and a piece is damaged, you only need to go to Replacements and make your disappointment disappear. I have replaced dishes and silverware, and every piece ordered is perfect. Thank you for your super service."
J.B., Brisbane, Australia
"Great collection and very informative. Please let me remind you that there is no other service which would match yours in satisfying customers. Good on you and keep up the service."
M.S., Portland, OR
"I have been very happy with the things I've bought and the shipping time&also the good prices."
E.C., North Grafton, MA
"I had searched various websites for hours trying to find out the pattern of my broken china as well as the replacement cost. I honestly did not expect a response when I sent pictures of my broken china to your website. Within 24 hours I had a reply informing me of the price it would cost to replace my items along with a note to say you would inform me should those replacement pieces become available. I found Replacements, Ltd. to be very helpful and prompt. Thank you so much for making it so easy!"
S.Z., Grand Junction, CO
"Your company is so easy to work with and you made it easy for me to find what I was looking for. The way you package your items amazed me. My bowl arrived in perfect condition because is was packed so securely."
J.M., New York, NY
"I'm a long time customer. Thank you for your great company!"
D.S., Edmond, OK
"Finding this site translates into finding long lost treasures! I've replaced things I thought were gone forever; I've discovered the names of patterns I'd long forgotten about. Your inventory seems endless and your quick, courteous service is a joy! Thank you!"
E.K., Philadelphia, PA
"It's great doing business with you!"
M.B., Thornton, CO
"I have used Replacements, Ltd. for many years and appreciate your business very much."
G.Y., Walnut Cove, NC
"A wonderful company with so many items available!"
J.P., Ontario, Canada
"Thank you for your quick response!"
L.T., Port Saint Lucie, FL
"Thank goodness for this site."
T.G., Englewood, CO
"I love Replacements!"
N.R., Durham, NC
"Love Replacements, Ltd.!! It's like an on-going yard sale, but one in which you can find exactly what you need because it's SO BIG!"
S.W., Danbury, CT
"I've been doing business with Replacements.com for quite some time now and have received both china and crystal replacements. The orders are processed quickly, items are packed well and fit right in with the pieces I already have. I've always been pleased with my purchases and am so glad I found you. I even sent a note once about a cobalt blue goblet that has no markings on it, and I was trying to identify the pattern. I have 2 of them that belonged to my grandmother. One of your customer service reps got right back to me with some ideas on how to do that and offered to research it for me if I sent her a picture...which I still need to do. I really appreciate you providing this type of service and for doing such a thorough job of it! Many thanks."
N.D., Napier, New Zealand
"Fantastic website, could not believe how easy it was to track down special items."
S.W., Yukon, OK
"Just started with this pattern, ready to acquire a few more pieces. You guys are great!"
S.S., Austin, TX
"Great store, great website, great service!"
J.F., Lewisburg, KY
"I love your site. I keep it in my favorites."
C.C., Mansfield, TX
"I think your service is great."
K.Z., Phoenix, AZ
"I have been with Replacements for many years now. You have a wonderful service to the public. Through my contact with you, I have been able to complete or replace pieces for our family china and silver. Thank you."
L.T., Frontenac, KS
"So excited to find this website on the internet. We received this dish pattern as a wedding gift back in 1996. We are in the process of remodeling our kitchen and the wall colors will be yellow. Not only will we be able to finally display our dishes in our new kitchen, but since finding your awesome website, we will be able to add more dishes and extra pieces to our collection! Thank you Replacements.com!!"
More Pages of Letters From Our Customers!