Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
S.G., Port St. Lucie, FL
"I love your service!!! When you have a china pattern you love and a piece is damaged, you only need to go to Replacements and make your disappointment disappear. I have replaced dishes and silverware, and every piece ordered is perfect. Thank you for your super service."
J.B., Brisbane, Australia
"Great collection and very informative. Please let me remind you that there is no other service which would match yours in satisfying customers. Good on you and keep up the service."
M.S., Portland, OR
"I have been very happy with the things I've bought and the shipping time&also the good prices."
E.C., North Grafton, MA
"I had searched various websites for hours trying to find out the pattern of my broken china as well as the replacement cost. I honestly did not expect a response when I sent pictures of my broken china to your website. Within 24 hours I had a reply informing me of the price it would cost to replace my items along with a note to say you would inform me should those replacement pieces become available. I found Replacements, Ltd. to be very helpful and prompt. Thank you so much for making it so easy!"
S.Z., Grand Junction, CO
"Your company is so easy to work with and you made it easy for me to find what I was looking for. The way you package your items amazed me. My bowl arrived in perfect condition because is was packed so securely."
J.M., New York, NY
"I'm a long time customer. Thank you for your great company!"
D.S., Edmond, OK
"Finding this site translates into finding long lost treasures! I've replaced things I thought were gone forever; I've discovered the names of patterns I'd long forgotten about. Your inventory seems endless and your quick, courteous service is a joy! Thank you!"
E.K., Philadelphia, PA
"It's great doing business with you!"
M.B., Thornton, CO
"I have used Replacements, Ltd. for many years and appreciate your business very much."
G.Y., Walnut Cove, NC
"A wonderful company with so many items available!"
J.P., Ontario, Canada
"Thank you for your quick response!"
L.T., Port Saint Lucie, FL
"Thank goodness for this site."
T.G., Englewood, CO
"I love Replacements!"
N.R., Durham, NC
"Love Replacements, Ltd.!! It's like an on-going yard sale, but one in which you can find exactly what you need because it's SO BIG!"
S.W., Danbury, CT
"I've been doing business with Replacements.com for quite some time now and have received both china and crystal replacements. The orders are processed quickly, items are packed well and fit right in with the pieces I already have. I've always been pleased with my purchases and am so glad I found you. I even sent a note once about a cobalt blue goblet that has no markings on it, and I was trying to identify the pattern. I have 2 of them that belonged to my grandmother. One of your customer service reps got right back to me with some ideas on how to do that and offered to research it for me if I sent her a picture...which I still need to do. I really appreciate you providing this type of service and for doing such a thorough job of it! Many thanks."
N.D., Napier, New Zealand
"Fantastic website, could not believe how easy it was to track down special items."
S.W., Yukon, OK
"Just started with this pattern, ready to acquire a few more pieces. You guys are great!"
S.S., Austin, TX
"Great store, great website, great service!"
J.F., Lewisburg, KY
"I love your site. I keep it in my favorites."
C.C., Mansfield, TX
"I think your service is great."
K.Z., Phoenix, AZ
"I have been with Replacements for many years now. You have a wonderful service to the public. Through my contact with you, I have been able to complete or replace pieces for our family china and silver. Thank you."
L.T., Frontenac, KS
"So excited to find this website on the internet. We received this dish pattern as a wedding gift back in 1996. We are in the process of remodeling our kitchen and the wall colors will be yellow. Not only will we be able to finally display our dishes in our new kitchen, but since finding your awesome website, we will be able to add more dishes and extra pieces to our collection! Thank you Replacements.com!!"
S.D., Crystal River, FL
M.J., British Columbia, Canada
"Thank you for being such a wonderful resource. Your quality of service is always first class. With your help I have been able to enhance my dinnerware and flatware services, and begin new collections for my daughter. There is no doubt in my mind that Replacements, Ltd. provide a sense of continuity and tradition that my family and I truly appreciate."
D.D., Orlando, FL
"I have used your service for replacement of china. I have been very happy."
R.J., Los Angeles, CA
"Great company, hope you stay in business a long time."
J.G., Seymour, TN
"Absolutely love your site! After finding it I am now able to complete my tableware settings. Thank you!"
T.W., Bakersfield, CA
"Site has been awesome!"
M.S., Burnsville, NC
"I have bought from you before and have never been disappointed!"
S.S., Escondido, CA
"I love your site! I have found many things here. I have used the Replacements site for several years to look up things and also to buy. I tell others that you can find almost any pattern there! It is interesting to just browse, too!"
J.B., Yazoo City, MS
"You have always been very quick in answering my requests."
J.K., White Plains, NY
"Been using your service for years!"
G.G., Biloxi, MS
"I have been very pleased with Replacements' assistance through the years."
P.Z., Chicago, IL
"Great to know that you are doing what you're doing."
N.P., Greenville, SC
"We have used you many times before and have always been happy."
W.S., West Point, VA
"Easy site to use"
S.R., Gallipolis, OH
"We have used your services. Excellent!"
L.G., San Juan Capistrano, CA
"I love your website. You have good customer service and it is so simple to order through your company. I also appreciate the fact that you treat people well! Also, I LOVE that I was able to see my china pieces of interest in the exact color that I wanted and in a size that was great for showing the pattern and the detail of Mary Pickens' work!"
F.T., Atlanta, GA
"I admire and respect your company"
D.H., Blythe, CA
"You always provide excellent service."
More Pages of Letters From Our Customers!