Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
E.F., Tulsa, OK
"Great website! This is the only place I could find this pattern!"
C.R., Framingham, MA
"Great service. Through Replacements I was able to complete the china that I valued but couldn't use because many of the pieces had been broken."
D.F., Queensland, Australia
"A great service!"
J.B., San Francisco, CA
"Love your website"
C.R., North Wales, PA
"I always enjoy using Replacements.com"
C.B., Queensland, Australia
"I was so happy to find your site online."
J.S., Houston, TX
"I just wanted to say that I just unpacked my order and couldn't be happier. I don't think I have ever seen such excellent packing. Everything arrived is perfect condition and the plates, that were labeled irregular, were just fine. I will definitely recommend you to others!"
J.H., Albuquerque, NM
"I love your site! Have referred many friends!"
D.M., Dallas, TX
"I have purchased from you before and appreciate your good customer service!"
T.H., Cupertino, CA
"I love your site and it is easy to use. My items were shipped promptly and packaged very well. I am also happy that less than perfect items are listed giving me an opportunity to buy for less if I choose. Great site and service"
J.S., Linden, NC
"I love you guys! You've got a great company run by a great person! Plus, Replacements.com has got some of the best customer service representatives out thereits just a great company all-around.
S.R., Alberta, Canada
"Great site and service"
J.M., Clayton, NC
"I enjoy visiting your showroom."
L.W., Peru, ME
"Your service is awesome!"
B.J., Armaill, France
"Always enjoy your regular updates."
P.G., Warrenton, GA
"If anybody can find it or get it, you can!! Thank you for being here for us!!"
B.B., New Iberia, LA
"Great web site, excellent products."
D.H., Florence, SC
"I have ordered china from Replacements, Ltd. and I was very pleased."
B.V.M., Spring, TX
"Appreciate your efficiency."
M.G., Portland, ME
"So glad to have found this site. I am pleased with the prompt and courteous service I have received-a customer representative actually called me directly to update me on my order moments after I submitted it on line! I feel very confident that I will be treated like a valued customer for the entirety of this order."
S.M., London, England
"Fantastic site, very detailed."
D.T., Melbourne, FL
"Very extensive listing."
P.Z., Trinity, FL
"Love doing business with you!"
L.N., Oakland, CA
"I LOVE YOUR COMPANY! I've used Replacements for decades, after discovering your service in a magazine article. This was long before computers but you had a 800 phone number. Your customer service folks are absolutely the best! I've been able to replace/add to my very old patterns and I've shared your site with many grateful friends. I always look forward to my deliveries. The pieces are perfectly packed and it's a fun process to open and inspect each piece. I believe there's been two instances over the years when I had to return a piece and it's actually quite painless. Your wait list & notification process is wonderful. I always look forward to ordering from you."
P.R., Richfield, MN
"I am impressed that you're able to find some of these pieces! Thanks!"
J.M. Alberta, Canada
"Love this site!"
T.S., Fresno, CA
G.B., Corsicana, TX
"Loved visiting your store."
J.R., Houston, TX
"I have purchased other replacement pieces from your company and was very satisfied. Excellent, safe packing."
B.R., Freemont, CA
"Great service. Love your company."
R.T., Modesto, CA
"Received my last order in great shape. Thank you for your excellent packaging."
J.C., Carbondale, CO
"You provide a great service!"
S.M., Palmyra, VA
"Happy to find you!"
K.A., Alberta, Canada
"Love your service. You have helped find other china patterns for me. Thanks."
J.C., Darwin, Australia
"Thank you so much for such prompt service. I received notification from the post office yesterday that a parcel had arrived for me and I collected it today. I can't believe how quickly my order arrived in Australia. I shall certainly recommend your business."
D.S., Blossburg, PA
"Love your company"
E.A., Friendswood, TX
"I always enjoy receiving your latest email with what is currently available. Thank you so much!"
J.B., The Woodlands, TX
"I've been a customer for a long time. Love what you do!"
D.B., Brevard, NC
"All my business with Replacements has been pleasant. This is a company that exemplifies quality customer service."
I.R., Gastonia, NC
"I LOVE REPLACEMENTS!! Shopping in the showroom or on the Internet makes me feel like I am a little girl in a baby doll store at Christmas time! I have many treasures purchased from Replacements. My passion for fine china and especially fine crystal increases with age! Now, is this a compliment to Replacements or a personal confession? I have no shame! The decorator pieces are wonderful as well!"
More Pages of Letters From Our Customers!