Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.N., Sacramento, CA
"I have purchased many items over the years and have been delighted with your service!!!!"
G.H., Jonesboro, GA
"Your products and services are awesome. We have purchased from you before and are extremely pleased. I have never had a problem with any of your products, but I am confident if I did, you would make it right. Good customer service is a commodity to be valued and often hard to find. Thank you for being there for your customers."
K.F., Canton, OH
"Love this site. Thank you kindly for a great service."
B.H., Grand Rapids, MI
"I have been shopping with you for years and have been pleased with your service."
M.P., Libby, MT
"I've been a customer for 30 years and so love that you provide your services."
C.D., Venice, FL
"You're a comfort!"
P.H., Nashville, TN
"Always been very helpful and courteous! Everyone has always been more than willing to help in finding a replacement when I have needed assistance. You can tell by someone's voice if this is a pleasure for them or just a burden!!! It seems to be a pleasure for your employees to help on each phone call!!!"
H.M., Houston, TX
"Replacements does a most unusual job of keeping in contact with its customers. Marvelous."
K.L., Bossier City, LA
"I love y'all"
J.J., Palos Hills, IL
"Great service! I have used you in the past."
N.P., Defuniak Springs, FL
"Excited to find out about you!"
N.L., Mahwah, NJ
"This is a fabulous means of replacements!"
L.O., Raleigh, NC
"This is a very valuable service."
S.B., Tarrytown, CA
"Love the company and hoping that you can find this treasured item for me!"
J.B., Orlando, FL
"Thank you so much for your efforts."
B.H., Brooklyn, NY
"So happy to have found this site!!"
F.V., Toowoomba, Australia
"I am certainly willing for you to use my comment that your firm is RELIABLE AND HONEST. I have dealt with your firm for quite a few years and have always been happy with your service. I was particularly impressed with your firm's attitude recently when an item unfortunately arrived broken."
L.G., New York, NY
"We love you guys, have used you many times. Replacements has enabled us to add great pieces to a cherished china pattern of my wife's family, and a great Fostoria set of glassware that my mother used. We are so happy with your items."
A.C., Bern, Switzerland
D.B., Powder Springs, GA
J.M., Augusta, GA
"I have bought from you before and have been very pleased. My mother tried to find missing pieces of her mother's wedding china, a Havilland china set (grandmother was married in January of 1910) and remained stunted for many years until we became aware of your company. I continue to purchase unusual items of that pattern. Mother passed away nearly 10 years ago. Keep up your good work."
J.B., Bevier, MO
"So happy to have found you"
S.W., Independence, MO
"Recently ordered a Lenox plate and was pleased with my purchase and the quality of packaging."
T.S., Milwaukee, WI
"Love this site-you guys rock!"
S.T., Las Vegas, NV
"Replacements has been a godsend."
J.F., Chapel Hill, NC
H.M., Manassas, VA
M.H., Brooklyn, NY
"It's a great service, thank you."
T.M., Superior, CO
"I love, love, love your company!"
J.M., Reno, NV
"I love how easy it is to navigate your site!"
B.T., Columbia, SC
"I have received your mailouts for years. Great service! I have completed my LaMancha Gold by Poppytrail set that I started purchasing in 1969 when I was 19 through your services (except for the flour canister)! Thank you!"
M.L., Mansfield, TX
"I always find what I'm looking for on your site!"
J.D., Columbus, OH
"I love your company, your people, your service, and your products."
R.F., Glen Allen, VA
"Excellent service. You folks can consider yourselves Repairers of Hearts as well. Our (my wife and I) hearts were certainly broken when we lost pieces to our collection. When we saw that you had actually found them and that they could now be referred to by name, the relief was indescribable!"
J.O.B., Silver Spring, MD
"I am so thankful I can find additional china pieces through Replacements, Ltd and your web site is easy to use and navigate. I appreciate the fact that Replacements, Ltd. is also willing to search for pieces that are no longer created by the individual manufacturer. I have a Johnson Bros. pattern that I use for everyday and a Waterford pattern for special occasions. Both are supported through Replacements, Ltd."
L.W., Cherry Valley, CA
"I used to visit your store when I lived in North Carolina. I love your store!"
R.M., Sugar Land, TX
"I purchased my entire dinnerware set from Johnson Brothers, over a period of time, because I had not found another set in the stores in Houston, Texas, that so perfectly matched the rest of the decor of my home.
The china has survived many years of delightful family get together' s and always receives compliments by my guests. I love the fact that Replacements gives its patrons the ability to collect all of the pieces, over time. On one occasion, it was clear from the sight of the packing box, that the U.S. Postal office had not been kind to my shipment and a couple of pieces were damaged. When I called your company, the staff reviewed what I had purchased, and all my earlier purchases and kindly replaced the damaged goods free of charge. I am a very satisfied customer!
Recently, I wrote Replacements, as some of the toddlers at our last Christmas party had a bit too much fun around the dinner plates and we lost a few. They have the information regarding my pattern of Acanthus Cream, from Johnson Brothers, and are searching for replacements. Nobody can ask for better customer service!
Now, my daughter found the perfect pattern for her dishes she is taking to college through your website! She wanted a sea shore theme. Once again your company came through for us! Thank you, Replacements, for helping out moms everywhere with active families, retrieve what is lost when china gets accidentally destroyed by little ones while we are having fun at a party and thank you for having just what the next generation wanted for their new life in college! Your company never ceases to amaze!!!"
J.C., Tauranga, New Zealand
"It is always difficult to know if a company is reliable and trustworthy when you are purchasing a product from the other side of the world. I have purchased some Portmeirion china from Replacements and have appreciated dealing with a company of integrity. I have enjoyed the personal contact and communications from Replacements, and will continue to shop with confidence. Thank you for professional service."
L.W., St. Cloud, MN
"Great website, so easy to navigate."
D.L., Heath, TX
"I have ordered from you before and was very happy with the results. Thank you."
More Pages of Letters From Our Customers!