Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
A.N., Rising Sun, IN
"Love your website&easy to use."
J.B., Kennebunk, ME
"I have done business with you before and have always been satisfied."
E.M., Riverside, CA
"Love your site. Have ordered before and been very happy with my purchases."
J.B., Maryland Heights, MO
"I really appreciate a business such as yours. I was only 21 when my mother purchased my china pattern for me. I had no idea that there were so many optional pieces to go with my chosen pattern! I am very impressed that if there is a piece of my china pattern that is currently not in your stock, that your company goes above and beyond the call of a regular retailer to search for any pieces that I may have expressed an interest in ordering! I have never seen this service offered on another retailers website! This feature is extremely generous on the part of your company. Not many retailers in today's world will take that extra step to help make customers extremely satisfied, much less devote the manpower hours that it will take for the search! Thank you for all of the services that you offer to make it possible for me to order pieces of my china pattern that I currently do not own! You have a new customer for life!"
J.D., West Roxbury, MA
"I was interested in replacing a few broken pieces from my Noritake china set that was made during the late 1940's and given to my mother as a wedding gift. I spent some time browsing through their highly extensive collection but did not find my set. I asked their customer service if they could help me out and sent a picture of one dinner plate. Within two days they had identified my pattern exactly. And for the frosting on the cake Replacements also has a very good assortment of pieces to fill in for my broken ones. I am very satisfied with the company and their service and recommend Replacements highly."
G.S., Jamaica, NY
"I have used you as well and am very satisfied"
R.L.K., Fort Wayne, IN
"I have ordered from you folks and ordered the cheapest of the items possible and they were even better then the original set. Wow. Thank you so much. Sometime down the road I may be interested in selling the Noritake china. It is in pristine condition. The items ordered were so well protected when packed that I used the packing to take my old set to donate in. The care given and response time speaks very well of your company and staff. I will continue to place orders and to share with my friends about Replacements. Thank you again."
M.B., Gambrills, MD
"Replacements does a fantastic job with customer service. Everyone I've spoken to has always been polite and helpful. Keep up the great work!"
L.C., Darien, IL
"What an incredible website!"
S.B., Sandwich, IL
"Love your service!!"
J.C., Anchorage, AK
"Long-time subscriber of Replacements, Ltd. You've found just about everything for me!"
S.W., Forney, TX
"Love your service, and your customer service people are wonderful! So nice to find good service, because these days it is lacking in most places!"
S.K., Lima, OH
"Great place for shopping"
B.B., Hartford, WI
"I love Replacements, they have helped to find what I thought was irreplaceable in the past."
R.C., Queensland, Australia
L.C., Spokane, WA
"Love this place!"
T.B., Ridgely, MD
"Just a friendly note! We visited your showroom on Tuesday, Aug.7. Wow, was I blown away!! I have been on your mailing list for a long time, but never ordered anything because I wasn't sure of your quality of product; my big mistake, our shopping experience was excellent from walking in the door to leaving. Our sales lady was great from picking our stainless pattern to the right china pattern and getting us ready for our trek home to MD. Many thanks for your excellent service and good Southern hospitality. Have a great day, you'll be hearing from me more often now I feel I know you."
D.R., Hattiesburg, MS
"Ordered several times from you and contacted you by phone. I have always had an excellent experience with your company."
J.H., Mason City, IA
"You have the best managed business in the world and the best customer service anywhere!!!"
B.O., St Simons IS, GA
"This site is great! Totally user friendly."
B.L., Hilton Head Island, SC
You are amazing! It is refreshing to find a company with such a tremendous inventory so well organized and you are so "user friendly. Thank you!
M.M, Oklahoma City, OK
"Ive ordered a number of things from you and have always been please with what I got."
M.S., Round Rock, TX
"Ive been using your service for year, and like it!"
R.H., Shreveport, LA
"Always get great service."
M.T.,Hopewell Junction, NY
"Im very grateful for this website. It has helped me find china and flatware pieces for both old and new sets. Keep up the good work and thank you again!"
L.M., Kingman, AZ
"Very pleased with your service! I also like the fact that once I have registered a pattern with you, I get feedback from you whenever additional pieces of that pattern are found."
C.S., Royse City, TX
"Visited your store and loved it!"
H.F., Leavenworth, WA
"I have referred to you for years. I have always found you very reliable."
M.M., Jamestown, NC
"Love your complete story and products."
J.C., Arlington, VA
"Finally!! Found Someone who will help me hunt for these! I love this china, but a few of my dishes are now chipped."
P.S., Eden, NC
"I love you guys!"
J.M., Yarnell, AZ
"Love your website."
C.F., Dale City, VA
"We love the fact that you have the available items to complete our sets and replace our broken items."
R.B., Clayton, NC
"I just wanted to tell you again how much I appreciate the A++ customer service I experienced when dealing with you. The pieces I ordered arrived in perfect condition."
C.P., Buchanan, GA
"I used your service for years! Excellent service, excellent staff!"
C.V.H., Vero Beach, FL
"This site has been so very helpful in replacing pieces I have broken!"
P.M., Shannon, IL
"I recently placed a order for soup bowls for my china set. They arrived perfectly! What a wonderful service you offer! Now my set is complete to pass down to my children! Thank you!"
K.P., Roanoke, VA
"I used your services many years ago for a different set of china. I was successful in acquiring a number of pieces at different times, so this was the first place I looked to replace some plates that got broken in a fairly new set. Thanks for the assistance."
J.S., Lebanon, OR
"I've been a satisfied customer for over 10 years, never disappointed!"
S.F., Shreveport, LA
"Really enjoy your site and have learned so much from it."
More Pages of Letters From Our Customers!