Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
D.I., Ontario, Canada
B.B., Hartford, WI
"I love Replacements, they truly help a person find the irreplaceable"
L.S., Rathdrum, ID
"Nice web site"
C.F., San Antonio, TX
"I was happy with my previous order and was extremely pleased with the help that I got from your customer service folks on the telephone."
C.H., Northborough, MA
"Excellent customer service"
J.S., Gold Coast, Australia
"Fantastic site and service! Thanks!"
P.A., Maple Plain, Minneapolis
"I love you guys! Replacements is the Memory Bank of a fast disappearing breed. Early glass and china that is Identified nowhere else. You and your organization are the History Keepers of this early Artistic glass and china that was often produced by immigrant artisans who came from Europe for a better life. Many of these artisans had worked on the grand estates of the European wealthy before coming to American. Much of this glass and china could not be reproduced today at any price. The artistic crafts people who created it are no longer with us. Your site is a wealth of information."
M.G., Portland, MI
"I am thrilled with your services. I provided a photograph of the violet plate that I was looking for quite some time ago. For several months, I received emails from Replacements indicating that they hadn't found it but were still looking. I was skeptical until I received an email last week indicating you had found the pattern I was looking for! I was shocked and delighted and have asked you to search for tea cups for the set to complete it. You do a fantastic job and I truly am thrilled that I can complete sets of dishes from my mother and my aunt to pass on to my children."
W.B., Tampa, FL
"I have been a customer for years, but that hardly covers my praise for Bob Page and his company/family. It's always one of the highlights of our road trips between Tampa and Washington, when my wife and I are able to stop off in Greensboro, for a visit to the showroom/museum. I was once treated to a walk-about behind the scenes and into the warehouse. What a spectacle! Rows and rows of china patterns, all neatly labeled and catalogued. If you ever need a spare piece of (almost) anything, the guys in there can probably find it for you. We are one of the favored few to come in once with one of our dogs, and had a very friendly canine reception too. All in all, the Chamber of Commerce there should have you on the outstanding sites to visit for any tourist, even those not looking for a replacement."
J.D., Seattle, WA
"Thank you for your hard work"
M.M., San Antonio, TX
"Thank you for finding the name of my grandmother's china!"
M.L., Cincinnati, OH
"Easy to find on the web, thank you."
B.B., Seattle, WA
"Great to find this site!"
M.S., Atlanta, GA
"My mother began collecting her china pattern in the 1930's (Belvoir by Noritake). She always regretted that she had not finished the collection before the pattern was discontinued. I've been able to finish her pattern with the help of Replacements, Ltd. Thank you for such great service."
S.C., Landenberg, PA
"Thanks for providing this service!"
D.S., Jacksonville, NC
"I've ordered items from Replacements for years. Always been satisfied."
I.F., San Francisco, CA
"Used you before and love you"
M.G., Hurst, TX
I love your site!"
D.J., Houston, TX
"Love your letters and updates!"
R.S., Palm Beach Gardens, FL
"I have ordered a lot of things from Replacements and always enjoyed the quality."
J.J., Salt Lake City, UT
C.W., Greensboro, NC
"Years ago, the mother of a friend of mine told me about a 'really nice guy' who had lots of china in his house near the coliseum. She knew I was looking for some china (Arabia by Finlandia) and couldn't find it anywhere because the hardware store that used to sell it in downtown Greensboro had closed. I was stunned to be able to drive up, walk in and be able to go right to what I needed. I didn't 'know' Bob, per se, but he was so helpful and funny every time I went buy to get something. Whenever Replacements has expanded and moved, I've gone right along with them. Bob's company philosophy and his community outreach rival anyone's and I'm proud to be able to do business with him."
M.M., Boston, MA
"LOVE YOUR COMPANY! You've given me the opportunity to reconnect with my past, as I've found and purchased from you many items identical to those that were part of a very fondly-remembered childhood home. Thanks again for giving my family and me the opportunity to experience such pleasure. I'll be back again soon!"
R.W., Salem, OR
"I love this site!!"
J.H., Anderson, IN
"My son lives in Asheboro and I saw a sign so I came to visit your store. It is fascinating. I have never seen so many pieces of china, glassware and silverware in one place."
V.R., Poughkeepsie, NY
"I am very happy with the dishes you sent me"
E.M., San Diego, CA
"Friendly staff, fast service"
D.N., Ishpeming, MI
"Great prices, wonderful service"
B.M., Manitoba, Canada
"I have been registered with Replacements for a number of years. The service and the china orders have been excellent. It is very fulfilling to be able to add to or complete a china set that has been handed down from a close or distant relative. When you sit down with your family and remember the great times you have previously spent with relatives that have used the same china pattern it brings a feeling of closeness to your heritage. It is also interesting to know that when you replace broken or missing china pieces that were used by another family from another country that you have a close connection to them by imagining what conversations took place while they were using the china that Replacements provided."
H.C., Winston Salem, NC
"Replacements is a wonderful business!! I've loved visiting you in the past. Replacements is such a unique service, and is so well-organized. I am very impressed with what you do, and also with the work environment there. Replacements employees are always so helpful."
K.S., Mill Creek, WA
"You are irreplaceable!!"
A.L., Leicester, NY
"Keep up the good work!!!"
M.H., Lawndale, NC
"Have always had good service in the past."
D.S., Batavia, OH
"I have purchased several items before and have been very satisfied with both the quality and customer service."
P.F., Royal Oak, MI
"I have received other china pieces with good results"
P.B., The Villages, FL
Thank you for continuing to keep in touch."
J.D., Saint Marys, OH
"I like your website, you seem to have it all! I love to collect all kinds of china and other interesting pieces."
P.E., West Columbia, SC
"Love your website"
D.B., Clarks Summit, PA
"This is awesome"
D.E., Baytown, TX
"I have placed many orders and have always been satisfied."
More Pages of Letters From Our Customers!