Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.S., Palm Beach Gardens, FL
"I have ordered a lot of things from Replacements and always enjoyed the quality."
J.J., Salt Lake City, UT
C.W., Greensboro, NC
"Years ago, the mother of a friend of mine told me about a 'really nice guy' who had lots of china in his house near the coliseum. She knew I was looking for some china (Arabia by Finlandia) and couldn't find it anywhere because the hardware store that used to sell it in downtown Greensboro had closed. I was stunned to be able to drive up, walk in and be able to go right to what I needed. I didn't 'know' Bob, per se, but he was so helpful and funny every time I went buy to get something. Whenever Replacements has expanded and moved, I've gone right along with them. Bob's company philosophy and his community outreach rival anyone's and I'm proud to be able to do business with him."
M.M., Boston, MA
"LOVE YOUR COMPANY! You've given me the opportunity to reconnect with my past, as I've found and purchased from you many items identical to those that were part of a very fondly-remembered childhood home. Thanks again for giving my family and me the opportunity to experience such pleasure. I'll be back again soon!"
R.W., Salem, OR
"I love this site!!"
J.H., Anderson, IN
"My son lives in Asheboro and I saw a sign so I came to visit your store. It is fascinating. I have never seen so many pieces of china, glassware and silverware in one place."
V.R., Poughkeepsie, NY
"I am very happy with the dishes you sent me"
E.M., San Diego, CA
"Friendly staff, fast service"
D.N., Ishpeming, MI
"Great prices, wonderful service"
B.M., Manitoba, Canada
"I have been registered with Replacements for a number of years. The service and the china orders have been excellent. It is very fulfilling to be able to add to or complete a china set that has been handed down from a close or distant relative. When you sit down with your family and remember the great times you have previously spent with relatives that have used the same china pattern it brings a feeling of closeness to your heritage. It is also interesting to know that when you replace broken or missing china pieces that were used by another family from another country that you have a close connection to them by imagining what conversations took place while they were using the china that Replacements provided."
H.C., Winston Salem, NC
"Replacements is a wonderful business!! I've loved visiting you in the past. Replacements is such a unique service, and is so well-organized. I am very impressed with what you do, and also with the work environment there. Replacements employees are always so helpful."
K.S., Mill Creek, WA
"You are irreplaceable!!"
A.L., Leicester, NY
"Keep up the good work!!!"
M.H., Lawndale, NC
"Have always had good service in the past."
D.S., Batavia, OH
"I have purchased several items before and have been very satisfied with both the quality and customer service."
P.F., Royal Oak, MI
"I have received other china pieces with good results"
P.B., The Villages, FL
Thank you for continuing to keep in touch."
J.D., Saint Marys, OH
"I like your website, you seem to have it all! I love to collect all kinds of china and other interesting pieces."
P.E., West Columbia, SC
"Love your website"
D.B., Clarks Summit, PA
"This is awesome"
D.E., Baytown, TX
"I have placed many orders and have always been satisfied."
M.P., Walnut Creek, CA
"Have been a customer for years. Thanks for being there."
V.B., Wayzata, MN
"Satisfied previous customer"
L.D., Union Mills, NC
"Love you guys. You're the greatest!!"
H.M., Chicago, IL
"You have a great company, thanks!"
C.S., Harrisburg, PA
"We've dealt with you for 10 plus years and are very satisfied."
E.C., North Syracuse, NY
"I have been shopping with Replacements.com for many years, since I wanted the Flower Market pattern and discovered it was discontinued. I was able to get every piece I desired, including the hard-to-find pieces. The telephone staff is so helpful and courteous. The packages are packed in such a way that nothing could ever come broken, even if the box fell off a bridge. Thank you Replacements.com. I look forward to many more years of excellent service."
S.H., San Jose, CA
"Wonderful service. I have been a customer since the 80's."
J.A., Wellington, FL
"Excellent resource and service"
D.S., Tigard, OH
"I've been a customer for years! The reason why I've been a customer all this time is because you've been a great source of pieces since I got my first China at my wedding. Later on, I learned that you carried flatware, too, so I've been able to keep replenishing lost or broken items as well. Your listings are very helpful, and even accepted as value determinations by insurance companies! I am, indeed, a happy customer!"
N.R., Doral, FL
"Your website is great and easy to use, I found all I needed to see!"
J.C., Greensboro, NC
"One of my favorite dishes of my grandparents, was one with red cherries on the rim. Having been fruit farmers for several decades in North East, PA and their passing away, I longed for a memento that would keep their memory alive in my home. Knowing that Replacements has just a few pieces of this pattern has made the 30 year search come to a blissful and heartfelt end."
M.N., Pretoria, South Africa
"Fantastic service you are offering"
L.W., Ontario, Canada
"I am quite impressed with the high level of customer service at Replacements, Ltd. You were fantastic at helping find a pattern for my mother's china pattern and it led to her purchasing 2 pieces. We didn't think we would ever find her pattern due to the age of it as it has been passed down through the generations. When speaking to the customer service representatives they were very knowledgeable and helpful. We didn't have a pattern name or number, and they stated it wasn't a problem just take a picture and email it. Next thing you know we have an email with all the information availability on that particular pattern along with pricing and order information. Amazing. Thank you so much and keep up the great customer service levels."
J.F., Bedford, VA
"You are always helpful"
K.F., Pennington, NJ
"This website is great for Department 56 items because the items are less expensive."
B.T., Anoka, MN
"Thanks for the quick response."
L.Z., West Seneca, NY
"Happy you provide this service!"
D.G., Haw River, NC
"Love your store, so friendly."
R.C., Plainsboro, NJ
"I love Replacements, Ltd!! I have been a satisfied customer for many, many years."
More Pages of Letters From Our Customers!