Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
K.P., New York, NY
"Your identification of this pattern was shockingly swift. Amazing work."
J.M., Lewis Center, OH
"I have added many pieces to my china pattern, which was my mother's, and silver pattern over the years."
T.W., Grand Rapids, MI
"Been a customer for 15 years, you guys are awesome!!!!"
P.A., Youngsville, NC
"Absolutely love Replacements, Ltd! I have been able to finish one pattern of my china, minus serving pieces. Furthermore, until I discovered Replacements, Ltd., my husband and I had actually given up hope of ever completing our wedding china as our pattern had been discontinued years earlier. Not only were we able to complete our place settings, but, emotionally this was and is immensely rewarding. Thank you for providing a service found nowhere else!"
E.K., Virginia Beach, VA
"I enjoyed so much visiting and touring your establishment. I was impressed with all the beautiful silver and china in the big wooden cases when I first entered the building. It was so much like a museum yet it was for sale. On the tour I was amazed at the accumulation of the number of patterns of china that were stored on the very high shelving in the warehouse. I was most impressed, however, seeing that the employees were allowed to bring their dogs to work. The animals gave a more friendly feeling to the business. So at this passing I purchased a pickle for my Christmas tree and some Wedgewood ornaments for gifts. I look forward to when I will be able to visit again."
R.B., Ontario, Canada
"Always pleased to order from you."
J.M., Crozet, VA
"Your store was quite interesting. It was worth our trip from VA."
F.C., Wasilla, AK
"I have ordered from Replacements for several years and love your service and product. Thank you."
J.D., Columbus, OH
"I am scared to death of the internet, largely because I handle fraud claims and customer disputes with internet purchases for the bank. So I expected the worst and hoped for the best. I was absolutely elated with Replacement's service. As for the quality of the product, the pieces are sometimes used, but I cannot even find a knife cut in the china. The shipping exemplary. Second shipment arrived early, in the same beautiful condition as the first. I was so pleased. Such a pleasure to do business with your company. I enjoyed great customer service and did so with some very personable folks. I feel comfortable giving these folks my credit card number. If you need china, stemware, silverware, do business with these folks. Very reliable resource. I will look forward to adding more pieces when you get them."
G.H., Jonesboro, GA
"This is an awesome website. My previous experience has been great. I am grateful for your quality service and the equally quality products available for purchase."
G.B., Rock Hall, MD
"I love your site. I often watch your website for specific items to complete existing china and glassware that I already own. I have also ordered pieces when we have had a breakage too. Thank you, Replacements for always being there for us!"
L.B., Buckeye, AZ
"I love Replacements!!! I recommended you to all my friends! It is such a blessing to be able to find missing pieces to just about any cherished item. You are awesome! Thank you!"
J.P., Florence, AL
"Love your service, because you are so quick to respond to questions asked and in shipping the product ordered by the customer!"
C.C., Pacific Grove, CA
"You provide a great service, thank you."
L.G., Houston, TX
"You are one of the very few emails I have kept coming. All others I am unsubscribing to because I am too busy."
P.G., Conneaut, OH
"I consider Replacements a great service to those who break a cherished piece of china or who, to their dismay, can no longer purchase from a retail establishment because an item is no longer available. I've been fortunate to find my crystal that is not available elsewhere. Thank you, Replacements!"
J.G., Morristown, NJ
"I have used Replacements for years and the service is reliable."
B.T., Ovett, MS
"I think it is great that you can find these items."
P.E., Newport News, VA
"Love your store and shopping online. The staff is also helpful when ordering over the phone (or in the store) and in assisting in finding what you need. Your store in Greensboro is fabulous and a treat to visit. I love looking at all the beautiful displays of china and it has even encouraged me to buy something special that I did not know I was looking for! Thanks again for your incredible store!"
M.H., Weeki Wachee, FL
"Love this site!"
I.V.L., High Point, NC
"I always enjoy doing business with you."
B.L., Longview, WA
"Those of us that try to search for items ourselves but find trying to weed through the vast amount of Internet information overwhelming a company like Replacements.com fills a void because it does the hard work of trying to locate hard-to-find items to complete china or silver pattern sets, many of which might have significant sentimental value. Needless to say, I'm a committed fan!"
G.B., Rock Hall, MD
"Love your site"
J.T., Boise, ID
"We have replaced numerous pieces of silver and china over the years, but not until after we visited your store in Greensboro this Spring had we sent you some damaged silver for repair. I cannot tell you how pleased we are! You repaired silver spoons that had gone through the garbage disposal and polished them so that they now look brand new. You re-plated eleven old ice-tea spoons which now also look like they are new. Please accept our thanks for a job well done and know that we would recommend your services to anyone."
A.Y., Eden Prairie, MN
"I've been registered with you for years-have bought many pieces. Love your company."
C.B., Ontario, Canada
"I am so impressed with what you have."
I.R., Gastonia, NC
"Love doing business with you!"
T.S., Dalton, GA
"I was so excited to find your site! I have a set of china that my grandmother gave me. Recently, I dropped one of the salt/pepper shakers and was heartbroken. When I found your site and realized I could replace it, I was overjoyed. I am replacing a few of the pieces I had that have chips in them as well. Thanks for helping me to restore such a special gift! "
J.S., Missoula, WT
"I have visited your showroom and we enjoyed the experience."
S.G., Apache Junction, AZ
"I am so happy to find you!"
E.R., Norristown, PA
"Always a satisfied customer"
D.D., Cary, NC
"I love your place!! Replacements gets an A++ for customer service. I sure do wish my employer had a take-your-pet-to-work policy!"
T.K., New Philadelphia, OH
"This seems to be an awesome site. I will definitely tell my family and friends about it."
C.H., Norwood, Australia
"You provide a great service!"
M.C., Spokane, WA
"Great site with lots of options!!"
K.C., Cupertino, CA
T.F., Ontario, Canada
"The response and service from Replacemens.com is excellent. I have used their services several times, particularly for Denby China, Colonial Blue Series. This has been discontinued long ago so is very hard to find. Replacements.com have always managed to find the item I need replaced and at a reasonable cost."
T.G., Lawrenceville, GA
M.M., British Columbia, Canada
"Thank you so much! We received the shipment on Friday and everything was in one piece and beautiful! We were married 18 yrs. ago and registered for these items, but never got them, and then as the years went by and we had children, getting the China went to the back burner. I will definitely be ordering more from you again."
J.B., Granbury, TX
"Such a handy and quick service. Thank you!"
More Pages of Letters From Our Customers!