Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
J.N., Santa Monica, CA
"LOVE YOUR SITE! I was searching for my Grandma's pattern that I now have. I couldn't find it anywhere until I found you. I buy about $150 worth of china a year to replace broken pieces and to add new styles from your site. Everything comes in super padded packaging and matches the description exactly. Given your thoughtful email responses to my questions over the years, I feel like I'm dealing with a real "person" rather than a large corporation who doesn't care about me. Thanks for the great service. "
O.S., Elizabethtown, PA
"I have stopped by your store several times. Love it!!!!!!!!"
B.F., Armadale, Australia
"Love the service thus far."
B.B., Hartford, WI
"I love Replacements. They have helped me find what I thought was irreplaceable. Thanks for your excellent and friendly service!"
K.L., Warrenton, VA
"Glad you exist!"
B.H., Danville, VA
"Loved the tour, everyone is so friendly, very quick customer service with evaluations even though we did not have an appointment."
C.G., Beachwood, NJ
"Nice lay out and easy to navigate site"
N.C., Horseshoe Bay, TX
"Thank you for the prices on these dishes. A very nice service you provide."
D.H., Irving, TX
G.S., Deer Park, NY
"Great website, wonderful items, and wonderful personnel too."
M.H., Coconut Creek, FL
"Great people, even better is your service!"
R.L., Asheville, NC
"We have been a very satisfied customer for many years."
W.L., Ontario, Canada
"Thank you for your timely response on my last order and kudos to your packing and shipping department."
C.S., Acworth, GA
"Love your website. I have purchased from you many times before."
J.H., Greensboro, NC
"I love Replacements! I can use my discontinued china without worrying! Replacements literally saves the day!"
F.W., Oklahoma City, OK
"Love how you find things."
C.C., Greenwood, MO
"Your company is efficient, knowledgeable, and easy to work with. Pleasant!"
C.S., Madison Heights, MI
"Keep up the great work!"
V.D., Cincinnati, OH
"One of the greatest things about Replacements is the variety/assortment of products. I personally purchased china for a friend who could not find her pattern(s) in London, U.K. She was married in 1959 so her wedding china pattern was an older pattern which was no longer available. Then I was also able to purchase a few replacement pieces for another china pattern she had. She was delighted to be able to complete her pattern(s) once again, after wear and tear plus breakage . We took the pieces purchased for her over to her on a vacation trip. Also, my parents were married in 1933 and I was able to complete their silverplate pattern, Noblesse, by Oneida. I believe it was a discontinued pattern back in the 1950's, but you all came through once again. If someone is ever in the Greensboro, NC area, Replacements is a "must stop". You would be amazed and what you can find there. But, if you can't go there in person, you can certainly check on many, many different patterns and manufacturers. The Customer Service Representatives are excellent should you need to verify what is in stock there. Very knowledgeable!!"
L.E., Portsmouth, NH
"I wish you well and congratulate you on your excellent business."
J.G., Horseshoe Bay, TX
"You are fast and efficient! It's novel!"
P.A., Cape Charles, VA
"Very pleased with Replacements!"
H.A., Fruitland Park, FL
"Thank you for existing."
M.M., Fairfield, CA
"I am impressed by your company's care in shipping and your effort to locate any piece, replaceable or missing."
A.D., Clemmons, NC
"We have purchased numerous items from your inventory and are always pleased with your staff and service."
M.H., El Dorado, AR
E.N., Huntsville, AL
"You are great! Thank you for being here! Yall are a great company and I will buy huge tons of stuff from you in the near future, as soon as my ship comes in! Thanks for being there for people who have lost important things. It means a lot to us!"
S.P., Bozeman, MT
"Great site, thanks!"
J.L., New York, NY
"Several years ago, having accidentally broken my hosts' family heirloom teapot I learned that it was from an incredibly rare line of British China. I felt absolutely horrible and became desperate to replace it. Then I discovered Replacements, Ltd. It was the days before e-mail and I wrote to you describing my dilemma. A representative from your company called me immediately upon receiving my correspondence and kept me updated as she continued to scour the globe for this teapot. Along the way she found several other pieces from that pattern which I was able to gift to my friends as the search continued. Eventually she found it! I was thrilled at the opportunity to repair a friendship, present them with a lovely gift and have been a lifelong fan ever since. I've had many opportunities over the years to benefit from your conscientious hard work and am continually inspired by your work ethic and extreme attention to detail and personalized costumer service. Your work reflects the beauty of your products and vice versa. I am forever grateful to Replacements, Ltd."
G.B., Batesville, AR
"I must say that I love you guys. My china arrives in such a timely manner and there is never any breakage."
M.T., Landover, MD
"You are fantastic! You have the best selection of china, crystal and silverware anywhere in the world! Customer service is superb and my selections are always packaged so that the cushioning protects them and they arrive in record time. Keep up the good work!"
S.S., Raleigh, NC
"I love your store, it has helped me replace several pieces of my china from when I married. Thank you for everything you do, you're the best!"
D.A., South Beloit, IL
"I have shopped with you for years. Always good service."
C.P., Astoria, NY
"We love Replacements! My husband and I have found replacements for our collection of Scandinavian china and glassware which would have been very difficult to find anywhere else. We appreciate the depth of their knowledge and huge assortment and willingness to source anything they don't have in stock."
M.M., Bayonne, NJ
"Keep up the great work"
R.D., Fort Myers, FL
"So happy to see that you still have some of my dishes!"
D.M., Little Rock, AR
F.D., Oxnard, CA
"Replacements, Ltd. is great. I recently purchased a few items and customer service was warm and friendly. The website is very user friendly, I've searched many dealers on the web looking for my pattern and yours by far is the best! I Look forward to many more transactions with Replacements in the future."
C.H., Ontario, Canada
"All the best finding new business!"
P.P., San Diego, CA
"Excellent customer service"
More Pages of Letters From Our Customers!