Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
R.L., Ocoee, FL
"Thank you for making it so-o-o easy and affordable to replace lost pieces of our lovely Oneida Stainless Steel flatware!! We entertain frequently and always count the pieces" before emptying our waste baskets, but sadly, occasionally we have lost a piece. We purchased 12 place-settings of our first pattern, Twin Star, with coupons & very little money, while I was a college senior and my fianc was in his last semester of law school. We were married in August of 1961, and just celebrated our 50th Anniversary, praise God!! We also bought 12 place-settings of our second pattern, Shell, shortly after my husband retired from his 29-year career as a Navy JAG (Judge Advocate General) Officer in 1991. We STILL use BOTH patterns when we host 13-24 guests!! The serving pieces of both sets also help to make it easy and enjoyable! THANK YOU for your BEAUTIFUL PATTERNS and EXCELLENT QUALITY!! With our BLESSINGS for GOD'S CONTINUED FAVOR, and our GRATITUDE for your FABULOUS FLATWARE!!"
B.K., Marion, NC
"This store is like stepping back in time. It is the best way to continue the patterns your mom or grandmother might have given you, it is a wonderful store and I LOVE THIS STORE."
J.D., Taylor, TX
"Love your service!"
C.S., San Clemente, CA
"I love your store, I visited a few years ago and have ordered many items from your company. My items always arrive in perfect condition and packing is superb."
C.G., Tarzana, CA
"Good website for ordering hard to find items. The staff is informed and very responsive to customer needs."
K.S., Fairview, NC
"My recent order arrived safely and I love the creamer and sugar container. They are wonderful! My mother started collecting this pattern in the 1970s or 1980s, and she passed away a year ago this last April. She loved strawberries and chose the pattern because it has strawberries. I love butterflies and the pattern has those, too. This pattern has become very special to me because it's a true merging of love between a mother and daughter and the things we loved. I think of her every time I use her dishes."
B.M., Ontario, Canada
"I look at this site all the time. It is a great site and you always are so helpful. People really need to know that there are honest companies out there that you really can trust. I thank you for all you have done for me."
G.H., Montgomery, AL
"I have purchased items from you previously and am very pleased with your service."
D.V., Manteca, CA
"You have been a godsend several times when I need Replacements due to breakage!"
B.M., Studio City, CA
"Replacements.com is the best. I don't know how the company manages to get pieces of discontinued china, silver, crystal or glassware, but I love what you can do. It is magic. I have purchased pieces of my Denby stoneware that I couldn't find anywhere else."
J.F., Philadelphia, PA
"I think Replacements is wonderful for many reasons. The main one is that if not for them I would have never had a seemingly unattainable dream come true: that of owning a set of fine china. I didn't want the cheap discount sets sold for $200.00 or less in various stores & catalogs. One day I was in the china dept of a nice dept store where they were selling closeout china place settings. I wanted something with an emerald green type color band and was not very hopeful because I knew that wasn't commonly found. Wouldn't you know I found one place setting with a contemporary green band. I loved it because it was modern and also had a classic gold trim. Perfect for my Irish/Welsh heritage. Because of Replacements I now have a complete set of china for 11+. It was bought in bits and pieces, aided by sale alerts on my pattern. I even got discontinued Lenox deluxe stainless on special, too. It took ten years but it's mine now !!! The staff were always friendly and made me feel like my questions or orders were special. I never felt funny ordering $10.00 dinner plate even knowing many customers' plates were in a much higher price range. So now this almost-sixty can set a stunning formal table!!!"
J.K., Southampton, PA
"I have bought items from you and was very pleased with your service."
M.B., Bloomington, IL
"I have always been pleased with the results from your services."
H.C., Olive Branch, NC
"I've used your services for many years and am always pleased-thanks!"
P.H., Millsboro, DE
"I have received many pieces from Replacements. My first visit to the website was to find replacement pieces for my aunt's Lenox Starlight Pattern from the 50's. Thank you."
S.K., Amelia, OH
"This is such an awesome site! I love that I can replace my one broken bowl from a set of 16 dishes! Thanks!"
N.M., Aventura, FL
"You guys are the greatest!!"
L.C., Blackwood, NJ
"Love your company"
M.L., Houston, TX
R.N., St. Charles, MO
"The website is so easy to navigate and very informative!"
J.D., Prescott Valley, AZ
"Thank you for this valuable, time-saving service."
K.B., Mineral, VA
D.R., Scarborough, NY
"My dad used you many years ago with great success. Happy you are still in business!"
S.G., Havre de Grace, MD
"Everything arrived in perfect condition, thank you!"
B.G., Fredericksburg, VA
"Love your store. I visit your store each time I pass through the Greensboro. ALWAYS found excellent service with personnel at the desks, from searching for identified merchandise to helping identify pieces for which customers are unsure of manufacture or name. Service is the same whether purchasing $10.00 or $1,000. Best in the business."
J.W., Rosenberg, TX
C.C., Xenia, OH
"Have used your service in the past and am delighted to know you're still in business."
G.K., Chicago, IL
"I have ordered before - been very happy!"
M.L., Ontario, Canada
"Your web-site has helped me immensely in identifying patterns of china and silverware that have been in my family for years. And now that we are settling the estate, identifying patterns has helped us appreciate even more what we are inheriting. Thank You, Replacements.com!!!"
D.R., Sacramento, CA
"I love your website. I have purchased pieces from you that I didn't think I could find and was so excited that you had them. Your prices are very reasonable. It is also nice that you purchase pieces from us. I enjoy doing business with Replacements.com both as a customer and as a dealer."
L.F., Tacoma, WA
"I am an old customer and love your store! I have replaced pieces in my grandmother's old china as well as crystal in my great aunt's collection. Now I'm looking for pieces for another set of china. You are a great resource!"
M.C., Schenectady, NY
"I am thrilled to know there is a source for replacements for things bought so many years ago!! Thank you!"
S.Y., Perkinsville, VT
"A most wonderful site! Replacements is very professional, helpful, friendly, and knowledgeable."
S.M., Citrus Heights, CA
"Great service and products! I have used your service to find several items I thought impossible to find. I appreciate the ease of ordering, great shipping and the email updates."
E.E., Oxnard, CA
"You are a good, reliable company!"
G.S., Pompano Beach, FL
"Your site is amazing! I found 3 bone china demitasse cups and saucers to add to my great grandmothers tea service which I never thought I would find as I knew the factory and the pattern had long since disappeared."
J.G., Murrieta, CA
"I have purchased from you before and have been pleased."
R.P., Miami Beach, FL
"I very recently placed an order for the very first time and held my breath in anticipation of receiving the order which came by the way today and much to my surprise much faster than I thought it would. I cannot tell you how delighted I was when I received my replacement order of china that I thought sure, after all these years, would be no longer available. I replaced two dinner plates and coffee mug that I assumed with never be found again!!! My partner, who passed away eight years ago in October gave the china to me as a present for me and our new home at that time more than twenty years ago. After his death four of the dinner plates were broken by either my mishandling or by a guest breaking them and the coffee mug I dropped by accident. I always lamented the fact that the place settings of eight had dwindled down in the dinner plates and the coffee mug. Now they are complete and I did have a moment this evening, the weekend of Labor Day, because I was so afraid that perhaps the order wasn't same but it was! Thank you so much!"
K.R., Mission Hills, KS
"Not only have I ordered pieces for old family patterns in the past and been happy with the replacements you have sent me, on one occasion, your customer service personnel helped me establish a value for a lost sterling silver tea set so that our insurance company had guidelines to go by when reimbursing us for the loss. We depend on your company for information and quality whenever we need china or silver to fill in sets our family has owned for generations. Your policy of allowing pets in the workplace is also inspiring!"
G.N., Berea, KY
"I just saw the movie "Junebug", and saw Replacements, Ltd. Cool! I have perused Replacements for years and have found so many beautiful items. In the future I am definitely planning on purchasing the Crabtree & Evelyn collectible mugs and a dinnerware set that I could not find anywhere else. I was so grateful that Replacements carries these items. My family and I have traveled to North Carolina to visit Ocracoke island several times and the next time I travel to North Carolina I would really like to visit your company. Thank you very much and keep up the good work!"
More Pages of Letters From Our Customers!