Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
B.Z., Virginia Beach, VA
"So glad you have what I need to supplement or replace items."
S.B., Crockett, CA
"I became infatuated with vintage dinnerware several years ago, and found Replacements.com to be a virtual dish encyclopedia - if a pattern existed, chances are it'll be represented on your site. I became a customer and have come to anticipate my Replacements Ltd packages with great joy - I know they'll be packed professionally and with great care. Customer service is also excellent - friendly, helpful, professional reps each time I call...in short, this is a fabulous company, and I only regret I didn't know of you when I lived in North Carolina!"
L.W., Lansing, MI
"My mother had a precious set of china dishes which she only used for "good," and the set was one of her greatest treasures. She passed away while I was young, and my father remarried. My stepmother used Mom's good china for every day and eventually sold it without offering any of the pieces to my two sisters and me for keepsakes. After it was gone, I contacted Replacements, and your staff went into overdrive to find the pattern of my beloved mother's china. We began with what I could draw from memory, and the staff worked diligently with me, narrowing the choices. Eventually, the pattern was found which was thought to be correct. Six months later, I found an old picture of the table set with Mom's precious dishes. It was a match! My husband bought a bread and butter plate in Mom's pattern and gave it to me for Christmas. Now it is on display in my curio cabinet both as a warm remembrance of my mother, and as testimony to Replacements who never gave up looking until I had the dish in my hand. Thank you, Replacements, for your exceptional work that has touched my heart."
A.S., Erin, NY
"Have ordered from you in the past and was very, very satisfied with products and service."
C.M., New York, NY
"I love your Website and have shopped at Replacements.com for many bridal, engagement and housewarming gifts. The packages arrived beautifully and perfectly to my home in New York City. I've been able to find many a treasure on your website and will do so for many years to come. Your customer service is outstanding and friendly! Thank you so much again!"
N.K., Burbank, CA
"I look forward to hopefully completing my discontinued set through your services. There doesn't seem to be any company more reliable and with such expansive, available stock as you have. Representatives whom I've spoken to on the phone are polite, helpful and on task. I've looked for other sources for the same service, but none compare with yours. Thank you for your past reliable service!"
C.D., Stafford, VA
"I am so happy that I found you!!!"
J.H., Paris, TN
"I LOVE REPLACEMENTS, LTD! I have been going to this website for several years to find replacements for broken or lost crystal and china. My mother had broken some crystal glasses she had received in her wedding (1951!). I couldn't find the pattern online so I talked to someone at Replacements, Ltd and he told me to do a "rubbing" of the pattern and send it to him and he would look for it. He found it and we gave them to my mother on her anniversary. She was surprised and thrilled. Replacements, Ltd goes the extra mile to help you find what you need and their prices are reasonable and affordable. Replacements LTD has always found the pieces I need and has always been professional and timely in their service. I don't even look anywhere else. I just start and end with them! I am never disappointed."
M.H., Dover, DE
"I have visited&wonderful! A visit in person is always a treat and service by mail is superior. I just ordered a salt and pepper shaker in the Portmerion pattern that I have been looking for about EIGHT years! Keep up the good work. I've always been fascinated by the story of how Replacements got started, and grew into the business it is today!"
G.V., Abernathy, TX
"I called your 1-800 number to ask a question about my pattern photo. I found my pattern on your website. Your company is super on the phone (less than 10 seconds) and so nice and helpful!!! I love your website also! . I will surely recommend your company and website to every one of my friends that are missing pieces. Your website has already contacted me about pieces that have come in for me that I was looking for. And as they say in West Texas, "THANKS Y'ALL!"
H.D., Hendersonville, NC
"We think you are wonderful because you not only fill a need but you also do it so efficiently and so quickly. We ordered a number of items before Christmas and yours came before I had hardly shut down the computer!! What we ordered from you were several pieces of my parents' china. They were married in 1924 and the pattern apparently was discontinued in 1925. One of our daughters had inherited their china and she wished to add enough place settings to make a service for twelve. Thanks to you we were able to provide this for her-being able to find this dinnerware after so many years seemed like magic to us. We would be happy for you to use our remarks-the whole world should know about you!"
R.E., Clover, SC
"You provide a wonderful service."
M.D., Trenton, NJ
"Love your site. Amazing. Your store is like Mecca for all us tableware junkies out here. Hoping someday to visit in person. I always try to recognize good products and customer service wherever I shop. I've always had positive and helpful experiences with your company and I think it's important to acknowledge that."
S.P., Minot, ND
"Your updates are great to receive in the mail as you keep me informed on the availability of the china patterns that I'm searching for. To be able to go to Replacements.com, find the exact pattern I'm looking for & actually purchase these special pieces from you is totally incredible!!! I love the service you provide, thanks."
R.R., Lake in the Hills, IL
"I have had my particular dinnerware since 1968. Pieces have been lost through the years and my pattern has been discontinued. Luckily I found your web site by goggling my pattern looking for the pieces I had lost. I ordered what you had in stock and asked to be kept posted if you obtained any more. Which you did! You are wonderful to work with and make the process very easy. I have recommended Replacements.com to all my family and friends."
C.G., Mesquite, TX
"I am so glad you all are there. I could not find my replacements anywhere else. You have such a wonderful business. Very helpful and professional help too!"
C.B., Jacksonville, FL
"It's nice to have a company that finds replacements!"
P.S., Algodones, NM
"Your representatives are always helpful and polite.'
L.R., Portsmouth, UK
"Excellent site. You strive to meet your customers requirements in a professional, yet friendly manner. Well done."
J.P., Pearland, TX
"I have ordered before and been very pleased with your service."
M.T., Tupelo, MS
"I used to subscribe to your service many years ago and found it to be quite helpful."
T.B., Marion, IN
"Thanks for having an easy web site to use!"
B.H., Fargo, ND
"I have gotten pieces from you before and have been very happy with the results."
S.K., Quebec, Canada
"It's a great service, thank you."
G.S., Orange, CA
H.R., Mukilteo, WA
"Have ordered from you before, receive your e-mails. Happy with your service. Everything ordered has been as I expected when I received my order."
J.H., Corona, CA
"I have always been very pleased with your service and your dedication to finding the pieces I have asked to have you to try to locate. This is an honest and well respected company."
S.M., Union City, MI
"We've ordered from you before and have been very happy."
A.L., Lawndale, NC
"First time order. Everything was just great! Thank you, thank you, thank you for being there!"
M.K., Maineville, OH
"I have placed orders. Very efficient and packed well."
L.S., Aberdeen, WA
"I love your company. I have ordered from you for many years now, and find the quality of your service, attention to detail, and attempts to satisfy customers outstanding. I was even able, when needed extra help identifying patterns to speak with someone who was extremely pleasant and helpful! I use you for all my wonderful china, crystal and flatware needs, and send my friends to you as well!"
M.H., Prescott, AZ
"I have ordered from you before. Love your service!"
R.V., Tel Aviv, Israel
"I have ordered china several times and it always arrived on time and with no damage whatsoever. It has been a pleasure to work with you so far and I hope to purchase further items from you in the future."
D.S., Villa Park, IL
"Great service! Thank you."
E.C., Grove City, PA
"Have been a customer for years and am very pleased with your service."
A.P., Boca Raton, FL
"Easy, well organized"
A.R., Wellington, New Zealand
"Replacements.com were very helpful in finding some much loved china for us. The service was superb and the china arrived safely and beautifully packed in New Zealand only a few days later. The whole process of ordering was very easy. Thank you very much."
S.E., Norwalk, CT
"Thank you! This is a great service!"
S.A., Dingmans Ferry, PA
"I have always been very happy with the pieces I ordered from you.
F.F., Concord, NC
"Love your store. Its so big."
More Pages of Letters From Our Customers!