Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.S., Aberdeen, WA
"I love your company. I have ordered from you for many years now, and find the quality of your service, attention to detail, and attempts to satisfy customers outstanding. I was even able, when needed extra help identifying patterns to speak with someone who was extremely pleasant and helpful! I use you for all my wonderful china, crystal and flatware needs, and send my friends to you as well!"
M.H., Prescott, AZ
"I have ordered from you before. Love your service!"
R.V., Tel Aviv, Israel
"I have ordered china several times and it always arrived on time and with no damage whatsoever. It has been a pleasure to work with you so far and I hope to purchase further items from you in the future."
D.S., Villa Park, IL
"Great service! Thank you."
E.C., Grove City, PA
"Have been a customer for years and am very pleased with your service."
A.P., Boca Raton, FL
"Easy, well organized"
A.R., Wellington, New Zealand
"Replacements.com were very helpful in finding some much loved china for us. The service was superb and the china arrived safely and beautifully packed in New Zealand only a few days later. The whole process of ordering was very easy. Thank you very much."
S.E., Norwalk, CT
"Thank you! This is a great service!"
S.A., Dingmans Ferry, PA
"I have always been very happy with the pieces I ordered from you.
F.F., Concord, NC
"Love your store. Its so big."
W.R., Redford, MI
"Always pleased with the service and selections."
J.M., Mountain View, CA
"Love your company! Bought many pieces of dinnerware to enhance or complete my personal sets. Also purchased special pieces as gifts."
E.C., Edmond, OK
"You all do a fabulous job!"
C.R., Mount Airy, MD
"Love your store!!!!"
A.C., Macon, GA
"If it weren't for Mr. Page and all his china, silverware and business savvy, I would have not been able to replace the Stradivari sterling and Hall china my Mother had when I was a baby. The sterling silver was stolen from her kitchen in the 50's ( Except for one dinner fork)..She lived with me for 14 years before she passed away in 2008. She looked after me when I was her helpless baby and hopefully, I did the same for her..I do miss her dearly and thanks to Mr. Bob's Replacements, Ltd., I'm able to have some of the things she greatly treasured."
M.Z., Minneapolis, MN
"This is the most comprehensive site, I feel. Very well organized and with great customer service. I particularly like the "find it" feature when I am searching for an odd, difficult to locate piece. Very helpful."
T.W., Fairfield, OH
"Excellent customer service, thank you!"
L.S., Greensboro, NC
"I started shopping when Bob Page had a "hole in the wall" store downtown and have been a customer ever since. Replacements made it possible for me to add to my parents' silver plate flatware that I use every day, as well as my own discontinued china and crystal. It's just plain fun shopping there in what looks like a sparkling museum, front and back of the store...the store has been put together so artfully with the beautiful vintage cabinets and counters....once again, a place where happy memories abide like Marshall Field's at Christmas. Of course the friendly, knowledgeable, staff makes shopping even easier...best yet, there are pets! As an animal lover that speaks volumes to me about a company's philosophy."
J.S., Elk Grove, CA
"I have always had great service from your company, thanks!"
S.G., Quebec, Canada
"Love your website!"
P.A., Gadsden, AL
"I have ordered other china from you and have been very pleased with purchases in the past."
L.S., Portland, OR
"Previously ordered items were packaged very well, thank you!!"
R.S., Victoria, Australia
"Have purchased from you previously. The packaging was very appropriate and the item arrived in perfect condition. Very happy customer."
J.K., Washington, UT
J.J., Muncie, IN
"Looks like a great service you provide."
E.S., Queensbury, NY
"You are great to deal with. Have been working with you for years."
T.M., Boise, ID
"Enjoy doing business with you."
N.C., Denver, CO
"I have ordered from you before and have been very pleased with the service."
M.B., O'Fallon, MO
"You are the greatest and have solved the unsolvable for me in the past."
K.F., Amherst, NY
"I have never been disappointed or dissatisfied in all my dealings with Replacements. I recommended you to everyone I know. I ordered the wrong item for my niece in October for her Christmas gift. There was no problem returning it months later and now waiting for the specific item she wants. I love being able to use all my good china and sterling knowing if something gets broken I can always replace it with ease. How comforting is that? I have visited the Replacements store and inventory site and was so impressed. I n fact I have been there a few times and I live in NY state! It is not to be missed. It is better than visiting Niagara Falls which is 20 minutes from me!!!"
H.D., Ontario, Canada
"The Replacements team is excellent!"
L.M., Mason, OH
"Your site is very helpful when making decisions. I never plan a collection or a gift without going through Replacements.com. The best part is if I can get a start of a collection or a gift I always add your website so my family and friends can see what all is still available for them to built on. Your site is absolutely the most trustworthy with accurate information such as sizes. Sometimes I just go through your website to see all of the beautiful things that are out there. I am hooked!!!"
B.B., Hartford, WI
"I love Replacements because they really help a person find what they thought was irreplaceable."
V.Z., Florence, SC
"I have purchased numerous items from your company and have successfully completed 2 china patterns, started one new pattern, and completed a crystal pattern. I have also found a china pattern I started 40 years ago that was stolen and now I will be able to restart that pattern and restore the memories associated with the pattern. You bring opportunities to collectors that we might not otherwise have. Thank you so much for all you do to help us complete our memories. "
N.B., Lahoma, OK
"I enjoy your fast help."
M.C., Asheville, NC
"I have used Replacements for years - since the 1980's. I inherited china, sterling and crystal from both my grandmothers. The china was last manufactured in 1921 and Replacements has always come through finding the odd serving dish and/or replacement chipped plate. The service is extraordinary and very close to complete; place settings for 24 - with each place setting containing 19 pieces of china. The same is true with multiple sets of sterling and crystal. I am proud to display and use frequently these items of practical use and beauty that have a real family connection for me. They have seen a lot of life and entertained many, many people. Replacements is the "go-to" place for those pieces that need to be replaced. I can not count the amount of people I have referred to this wonderful service throughout the years."
E.S., Portland, OR
"The service is wonderful because it offers replacements including hard to find replacements all in one place. Until I found Replacements.com, I was never successful in finding replacements for older, often out of production sets. The fact that you assemble and/or track pieces and do so in such an organized manner is remarkable. I did not know the name of a set of mugs and bowls from Dansk. But by guessing (they looked Mediterranean) I was able to narrow down the options on your database down to a set by set search that took no more than 10 minutes."
B.H., Gate City, VA
"I've dealt with Replacements.com for a few years now and love being able to browse your wares. I especially enjoy the china, crystal and silverware sections. I was so very pleased to find the La Rose pattern in stainless steel, as I purchased that pattern a few months before getting married in 1965. Over the years I somehow lost a few pieces, a fork here, a spoon there. When I came upon your easy to view website I was ecstatic! I never dreamed I'd be able to replace the lost pieces with the ORIGINAL pattern after 45 years!"
L.E., Boynton Beach, FL
"Great outfit-reliable and excellent follow through in keeping in touch."
A.W., Orangeburg, SC
"I've visited your store before and loved it!"
More Pages of Letters From Our Customers!