Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
N.F., Scottsdale, AZ
"Love your inventory. Always happy with my purchases. your customer service should be a model for other companies. Each and every time I have called and spoken with one of your staff they are not only courteous, but treat you as if you are the only customer they have to attend to that day. No wonder you are the best in your field."
J.D., Glendale, AZ
"What a great store!"
J.K., Ontario, Canada
"Thank you for such an informative web site! Your website is amazing! Must have taken a lot of work! Thanks for bringing your knowledge online."
J.M., Morehead City, NC
"Excellent company in every way. Replacements gives world-class service to its customer, its product(s), and its employees."
M.G.C., Newark, DE
"Haven't bought a lot but your service is excellent!"
B.A., New Bern, NC
"You're a real find!"
C.H., New South Wales, Australia
"I received my order of San Francisco teaspoons this morning by courier. Thank you so much for your prompt delivery, I can't believe how quick it was coming from the other side of the world. I have lost some teaspoons over the years so I'm absolutely delighted to received them.
S.D., Valley Village, CA
"I've been familiar with your company for years and you have an amazing inventory."
L.B., McLean, VA
"All of the china and crystal I have purchased from Replacements have been in excellent condition. I am happy that Replacements is such a good resource. "
P.W., Houston, TX
"Your site is wonderful!!!"
M.H., Baltimore, MD
"Great service and products!"
K.K., Euless, TX
"I really like your site. Very user friendly!"
C.H., Rufus, OR
M.W., Willow Grove, PA
"Great site, great service! So happy when I found replacement pieces for the china my grandfather bought me many years ago. It will be handed down to my daughter some day."
B.K., Hillsborough, NC
"I love the store and wish I could visit more often. The staff have always been very friendly and helpful. There are so many beautiful things to see."
D.G., Palmdale, CA
"Your deliveries are quick and well packed."
D.V., Brick, NJ
"Great website !!!!!!!!!"
J.L., Buffalo, NY
"I have used Replacements.com for several very special items I was looking for over the years that were no longer made-crystal, china and sterling silver cutlery. I was most pleased with the outcome, and their staff was very professional, helpful and friendly. I surely will use them again, and would not hesitate to recommend Replacements.com."
L.C., Greenville, SC
"I have found many treasures at your store and have been fortunate to visit in person."
J.B., Ontario, Canada
"Yours appears to be a wonderful service and a great opportunity to obtain hard to find items."
P.C., Stockton, NJ
"When my wife and I were married in 1992, we decided we wanted to have china that was both elegant but could be used every day rather than sit in a china cupboard. We registered to receive Royal Doulton in the Minerva pattern. Of course, with both granite counters in the kitchen and ceramic tile floors in the breakfast nook there was no way to avoid some breakage. For the first few years we went to the local Royal Doulton outlet near us in Flemington, NJ to get or order replacements. When our pattern was discontinued in 1998 we were very upset. I was very pleased a few years ago, however, when I searched the internet and discovered your website. Since then on several occasions we have ordered various pieces to bring us back up to a full complement of 12 place settings. Every time you have either had the replacements in stock or found them quickly for us and delivered them promptly and in excellent condition."
M.H., West Saint Paul, MN
"A couple of years ago we received a large amount of crystal from my husband's family. They didn't know the name of the pattern, so I contacted your research department and sent pictures to be identified. They were prompt and thorough. I learned the company name, pattern information and the date it was discontinued. I also learned the names of the pieces and added to some of the items. I also have one of the items listed for your search. I had always loved my Mother-in-Law's glassware and was so pleased when a Granddaughter sent it to us. It was Circa 1936, so I was amazed at the information that was available. I've also purchased other pieces of Waterford for my collection, as well as, for one of my daughter's. Thank you so much for your services."
C.C., Port St Joe, FL
"Love your web site. Used it before to replace some missing pieces of china on a set that I passed on to my daughter. Now I hope to use it to replace some pieces to my current set of dinnerware."
R.M., Huber Heights, OH
"Replacements.com is the only site I need to track down replacement stainless, silverplate and sterling as well as china. Your pictures of the various patterns makes finding the correct pattern possible. Keep up the great job!"
M.G., Lancaster, CA
"You guys are great!! I have been able to identify several patterns through you-very helpful! Thank you so much."
A.N., Sacramento, CA
"The site is well organized, and I was able to track down what I was looking for relatively fast -- unlike some of the other locations on the Web where you have to hunt for every piece that you're trying to replace. If it's not available, at least you know what pieces are out of stock, discontinued, etc. and you have the opportunity to ask them to keep an eye out for you. The other seven sites I looked at did not offer this option. Also, Replacements.com had the largest selection of product -- far more than I realized was actually available for my suddenly obsolete dishware. Definitely one to add to the bookmarks for future use."
L.S., Ontario, Canada
"I spend a lot of time of various types of web sites doing research for my company as well as personal issues. Your site by far is one of the easiest and concise. It is a pleasure using it."
L.J., Queensland, Australia
"Your service is brilliant."
C.V., Reno, NV
"Love this website!!! I always get my glassware and items wrapped well and in one piece!!! A big plus when the items are fragile."
C.D., Christchurch, New Zealand
"Site seems very well organized."
L.A., Grand Rapids, MI
"You have a beautiful site. I was able to find a lot of the pieces I have."
E.C., Effingham, NH
"I'm thrilled to have found this site!"
M.W., Harahan, LA
"I am delighted to find your website."
E.K., Montgomery Village, MD
"Have used your service many times and always was satisfied."
A.M., Big Bear City, CA
"I love your company because you strive to provide exactly what the customer is desperate to locate. I inherited from my paternal grandmothers their love of fine china, crystal, silver, table linens, and all such things that decorate a home and make it more beautiful. I have also inherited a couple of sets of china, crystal, and silver and from time to time need to find additions to these collections. That is where your company has proven so helpful! Thank you for all your help!"
C.P., Culver, IN
"I love your site"
M.A., Austin, TX
"Perfectly packed, always correct, and the customer service is helpful and patient."
K.M., Rio Verde, AZ
"Easy to use website!"
R.S., Columbus, OH
"Replacements made it possible for me to add and replace broken pieces of my beloved Christmas China. This china is very special to me and my daughter will inherit it someday. I want to make sure she will have every piece of it and continue the tradition to pass it along to her daughter. It might sound funny but I believe everyone's family china has a story and my story has a happy ending because of Replacements!"
J.D., Plymouth, MA
"I am excited to think that I can expand the service I inherited to meet the needs of my ever growing family, and continue the traditions."
More Pages of Letters From Our Customers!