Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.L., Dallas, TX
"I love your company and the many beautiful items that are always available for sale at very reasonable prices and arrive in exactly the condition that is advertised. Over many years I have enjoyed adding to my various china and silver patterns through your company. Moreover, the customer service is outstanding. No other company I have ever dealt with has surpassed Replacements, Ltd. regarding courteous and knowledgeable staff, on time and intact deliveries, and last, but not least, the provision of a shopping experience that is A+ from start to finish. Today, unfortunately, many companies not only fail to provide good value for money spent, they often create serious problems for the customer and then refuse to rectify same in a timely manner, if ever! I feel very fortunate to have found such a rare jewel as Replacements, Ltd."
S.B., Gisborne, New Zealand
"I have been trying for at least 20 years to identify the much valued dinner set we were given for a wedding present nearly 50 years ago. I had been into numerous antique shops here in NZ and no-one was able to identify it so we were so grateful when your reply came back so promptly. Now we just hope that the pieces we need to replace become available."
V.G., Hendersonville, NC
"Well arranged and convenient"
M.W., Louisville, KY
"Love you guys"
A.C., Ontario, Canada
"I love your company and your products. Thank you for such wonderful service."
C.F., Calhoun, GA
"I found you over 20 years ago when I got married. I was able to finish my fine china first. Then, because I love celebrating holidays in different ways, I started adding to my china collection. I've had fun and I've bought gifts for others! I love your site!!! Thank you for everything!!"
C.K., Springdale, UT
"We had bought a home 12 years ago. The sellers left the partial set of flatware. We fell in love with it and searched the internet. Came upon the Replacements website, emailed a picture of the markings on the back and of the style. Had a positive response in no time. We've been customers ever since. Our set is nearly complete. We still love the style."
P.B., Roseville, MN
"What a wonderful site. I have ordered from this company in the past and have always been happy with my purchase. Keep up the good work. I appreciate it."
J.T., Manchester, NH
"Used you in the past and was quite satisfied."
G.F., New York, NY
P.M., Kent, England
"Very speedy response in past."
E.F., San Antonio, TX
"Very happy with packaging and service."
B.R., Aurora, CO
"Replacements, Ltd. is amazing. I visited your establishment in 2009 and found it astounding! I could have spent a week there and still would not have seen everything!"
E.B., Worcester, MA
"Happy you are providing this service. When I could no longer buy pieces of my china and flatware locally, someone suggested Replacements, Ltd., and I was overjoyed to see that someone had taken the time and put forth the effort to secure pieces which we could add to our existing ones. It is important to me, and to others as well, that our tables have a together look and not appear as though they were put together with a few pieces inherited or secured here and there to try and coordinate with our basic patterns. It is all about the beauty of tablescapes to me, and I am grateful for your service."
A.B., Henderson, NV
"Your company has saved me so much time and trouble. When you have fine china and silverware that are not only beautiful but sentimental and often times 'old', it is great to have a resource that can replace the pieces that get lost or broken thus keeping the high value and use of the set. Means a lot in today's throw-away world."
L.W., Eden Prarie, MN
"As a past customer, we have been thrilled with the great job you've done in locating missing pieces in the past. Once we broke a plate as a dinner guest, and thankfully, we were able to replace it through Replacements, Ltd. We have several collections of old china and are giving one set to our son as a wedding gift. One of the plates is cracked and needs to be replaced. Hope you can find the missing dinner plate for us! Good Luck!"
M.P., Baltimore, MD
"Love doing business with you!"
L.L., Spencer, WV
"I have used Replacements for years. Thanks for being there."
S.D., Milton, FL
J.S., Chesterfield, MI
"I have used your services before and am very satisfied."
M.D., Christchurch, New Zealand
"Great service. Just pleased to know I can get replacements for my dinner set. Being accessible to the china from New Zealand is such a bonus."
K.M., Halethorpe, MD
"I have been a Replacements, Ltd. customer for well over ten years and in all that time you have strived to educate me about the different types of silverware and to locate the impossible to find&I greatly appreciate that. My friends are amazed at the goodies that Replacements has found for me. Thank you for making my food tastier, because we all know love is in the eye of the beholder and every time I have a party there is replacements on my table making my food look good!"
H.B., Salt Lake City, UT
"I have been using Replacements, Ltd. for nearly twenty years. Every piece they have sent me has been perfect. I have had the unfortunate experience of receiving badly worn pieces of china from other sources. This has never been the case with Replacements, Ltd. Everything arrives in perfect condition in a timely manner. I won't use anyone else!"
J.T., Springhill, LA
"Love your website - easy to maneuver."
P.D., Greensboro, GA
"The packaging is always excellent, I've never had any broken dishes."
L.H., San Rafael, CA
"Love you guys!"
S.T., Virginia Beach, VA
"I love your company. It is the place to go whenever I or any of my friends and family are looking for china, crystal, silver, etc. You have it all, and when you don't, I am confident and patient that you will soon get it. Now THAT is personal experience."
J.L., Bedford, VA
"Have been a customer of Replacements since the beginning and have always had positive experiences. I've bought personal items, wedding, birthday and anniversary gifts and have always been happy with my purchases. The crowning touch to my experiences has been the staff--they are without exception polite, helpful and friendly."
J.H., Slidell, LA
"Love your service."
S.H., Duncansville, PA
"Have bought from Replacements before and loved it!!"
D.L., Overland Park, KS
"You actually made shopping easier and quicker than in a department store."
G.H., Beverly Hills, CA
"Love your site!"
S.E., Sunny Isles Beach, FL
"You provide great service! I have dealt with Replacements for many years. I appreciate their fine customer service and that my items are always packaged with great care and shipped promptly."
D.A., Lodi, CA
"Love your selections! My purchases have always arrived in a timely manner, well-packaged and identical to the pieces they replaced. Thank you!"
D.H., Alberta, Canada
"We have bought a number of pieces from the David Winter collection over the years and even with shipping to Canada the collectibles arrived well packaged and with no damage. The prices were good and if I had a question I just called and the person who assisted me was always helpful and knowledgeable. Great place to find what you need."
E.L., Charlotte, NC
"I visited the store for the first time a few weeks ago and could not believe the variety of beautiful dishes and table accessories. I purchased a few things and I am looking forward to the opportunity to return. The staff was so kind and helpful they truly made shopping a pleasure."
L.T., Elizabeth, PA
"Your company fills a need, and does so extremely well. I would recommend you to anyone without hesitation."
S.N., Arkadelphia, AR
"I've shopped with you in the past and have always been pleased."
V.C., Sierra Vista, AZ
J.M., Mobile, AL
"Love your beautiful items and wonderful service!"
More Pages of Letters From Our Customers!