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Replacements, Ltd.
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Replacements, Ltd. Recognized as One of North America’s Top Psychologically Healthy Workplaces 

GREENSBORO, N.C., March 2, 2009 – The American Psychological Association last night recognized Replacements, Ltd. with the APA’s prestigious 2009 Psychologically Healthy Workplace Award. Replacements is one of only five employers across North America to receive the honor, which recognizes outstanding workplace practices promoting employee health and well-being. The awards were presented at a ceremony in Washington, D.C.

Replacements excelled in PHWA categories of employee involvement, health and safety, employee growth and development, work-life balance and employee recognition. Having an on-site occupational health nurse and a full-time counselor, employee councils, pet friendly policies, leave for parents to attend school events and a culture that provides an inclusive environment for associates regardless of age, race, gender, sexual orientation or religious beliefs are among the workplace practices that helped earn Replacements a 2009 PHWA.

“We are so proud to receive this award because it truly validates all we’re doing to create an environment where all associates feel valued and accepted,” says Bob Page, Replacements’ founder and CEO. “So many of our employees have told me about working places where they didn’t feel comfortable because those employers concentrated more on their lifestyle or other aspects of their life. We’re proud of the fact that our associates can be comfortable in their work environment and don’t have to worry about being judged on anything except their job performance.”

“Our belief is that by taking creative and thoughtful steps to make the workplace healthier in a variety of ways we have both improved our business results and taken care of our most important asset, which is our people,” adds Scott Fleming, Replacements’ president. “This is a great recognition for everyone here.”

Financial indicators demonstrate how healthy workplace practices translate into business results. In 2008, Replacements’ annual sales exceeded $86.5 million while lifetime sales surpassed $1 billion. With turnover at a low 11.6 percent and an average tenure of nearly nine years, employees are more than just satisfied with their jobs. In 2006-2007, the company’s workers compensation incident rate decreased 23 percent and the severity rate decreased 39 percent.

“In these tough economic times, a healthy, productive workforce is more important than ever,” says David Ballard, PsyD, MBA, APA’s assistant executive director for corporate relations and business strategy. “Employers who embrace the connection between health and well-being and organizational performance are better able to develop a high-performing workforce that serves as a competitive advantage in the marketplace. Replacements, Ltd. has implemented a comprehensive set of practices that helps to create a work environment where both employees and the organization can thrive.”

APA’s Psychologically Healthy Workplace Awards are designed to showcase the very best from among the award winners recognized by APA’s affiliated state, provincial and territorial psychological associations. Nominees are evaluated on their workplace practices in the areas of employee involvement, health and safety, employee growth and development, work-life balance and employee recognition. Awards are given to for-profit and not-for-profit organizations as well as government, military and educational institutions.

More information about APA’s PHWA winners and Best Practices Honorees is available at Organizations interested in learning more about creating a psychologically healthy workplace or applying for an award in their state, province or territory can visit

About Replacements, Ltd.

Founded by Bob Page in 1981, Replacements, Ltd. carries the world’s largest selection of old and new china, crystal, silver and collectibles. The company’s 415,000 square foot facilities house an inventory of more than 12 million pieces from over 425,000 patterns. Headquartered in Greensboro, N.C., Replacements, Ltd. serves nearly ten million customers worldwide.


Media Contact:
Lisa Conklin, Public Relations Manager
(800) 737-5223 ext. 2552
(336) 209-0951 mobile


About the American Psychological Association

The American Psychological Association (APA), in Washington, DC, is the largest scientific and professional organization representing psychology in the United States and is the world’s largest association of psychologists. APA’s membership includes more than 148,000 researchers, educators, clinicians, consultants and students. Through its divisions in 54 subfields of psychology and affiliations with 60 state, territorial and Canadian provincial associations, APA works to advance psychology as a science, as a profession and as a means of promoting health, education and human welfare.

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