Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
K.S., Lebanon, CT
"My mother had a penchant for fine china, crystal, and silver. She started my sister and I at the age of eighteen with our own. Then came four sister in-laws who promptly started their own. Fast forward 40 years ten granddaughters and four great granddaughters the tradition is still alive! Thank God Replacements exists, after that many years we have had to replace some pieces and have kept our collections complete for future generations. Thank you!"
A.H., Argyle, TX
"I appreciate your eye for meticulous detail and tremendous amount of inventory. Since I collect and have inherited multiple patterns you make shopping extremely convenient, as well. Additionally, whenever I have contacted any of the personnel either via email or phone, everyone has been knowledgeable, courteous, and a pleasure to speak with."
J.L., Peoria, AZ
"This is a terrific help in finding patterns long past."
L.H., Raleigh, NC
"Have done business with you before and was very satisfied with the service. I was able to replace a broken dinner plate from the china I inherited from my mother. This meant a lot to me since the china was over 50 years old and was always used through the holidays."
M.W., Richmond, CA
"Not only is it the best site out there, it is the easiest to navigate. I can ALWAYS (and quickly) find the maker and pattern I'm researching or looking to replace!! Thank you for your services!!"
B.A., Ontario, Canada
"Years ago, I was so disappointed to find out that the dishes I had been collecting were not being manufactured any longer. So for years, I was stuck with pieces of china that I could not add to. Then by luck, I found your website, and I have been adding to mine, as well as my daughters. About 10 years ago, my husband and I were in Florida, and I asked him, if we could travel home via North Carolina, and we found your warehouse, so I could add a few more pieces. We were totally shocked by how beautiful your store was, and how massive ! You had everything there, we never thought we would ever see again. Thank you for the prompt shipping over the years, it was lovely to do business with your company. Once I called and had the nicest lady on the telephone as well..... great company you have."
E.L., Marlton, NJ
"Replacements.com helped me tremendously! My daughter broke a special appetizer dish to our set 2 years ago and I found it on their site. It came in a timely manner, wrapped and protected very well. I recently needed to replace chipped china pieces to a different set and ordered them also and was so impressed that they even still had this other set that we bought in 1991! I would have had to buy a whole new set since the chips were getting embarrassing. It saved me thousands of dollars to just replace the chipped ones instead. You can see that this company goes above and beyond to make sure it is completely protected during shipping. The prices are fair, and they are very nice people to deal with. Thank you Repacements.com!!"
P.B., Jasper, TX
"Your Company provides an amazing service with great prices. I love the Identification service you provide. I purchase items in garage sales, and resale shops and this service gives me a way to find out more about the treasures I love. Thank you so much for the wonderful, caring people you employ!!! I am so glad I found your website!! I have purchased items from other websites that the care given when packing for shipment caused the items to not make it in one piece. Your packing and shipping is second to none!!!! Again thank you!!!! Who you are makes a difference!"
M.G., Miami, FL
"I have used the service in the past and have been very satisfied. I have received the merchandise in a timely manner and carefully packed."
G.H., Macomb, IL
"I am so thankful I found your site, as I have been able to easily and economically replace pieces from cherished dinnerware sets that I have not been able to find anywhere else. I appreciate your large inventory and user-friendly web site. Items are always carefully packaged and arrive in excellent condition. Love your store!"
M.W., Dallas, TX
"Have enjoyed getting replacement pieces."
A.R., Seattle, WA
W.L., Marysville, WA
"Great customer service. Wonderful company. I'm thankful this service is available."
J.A.B., Phoenix, AZ
"I have received other replacement pieces and so enjoy your website.'
M.S., Paradise, CA
"Always pleased with customer service and product."
S.W., Nacogdoches, TX
"Always satisfied with results."
R.E., Naperville, IL
"I have used Replacements, Ltd. several times to replace broken pieces for a set Pfaltzgraff no longer stocks. Service is always outstanding and delivery prompt and well packed."
L.H., Healdsburg, CA
""Great service, I've found many pieces on your website."
K.K., Pittsburgh, PA
"This is a great site."
C.C., Oxnard, CA
"Recently I have been researching the many beautiful shapes of China plates that Replacements offer, and it has been an exceptional reminder of the breadth of your collection. Thank you to all of you for the enormous undertaking of collecting and assisting all your customers, including me, with excellent customer service over and over again. It is always a pleasure to order from you."
A.P., Bailey, CO
"Love your website!!"
L.C., Avon, UT
"You are amazing."
K.D., Escalon, CA
M.M.F., Ontario, Canada
"I have been a client for many years and absolutely love you guys!"
L.J., Stillwater, MN
"Love your site, thanks!"
S.B., Greer, SC
Great service every time. I placed an order on Friday 10/23, received confirmation order had been received in just a few minutes. This morning, Tuesday, 10/27 received e-mail that order was shipped on Monday, 10/26. Now that is great service, and this is the same type service you receive when you visit showroom. Can't wait to make another trip that way so I can stop in again."
S.K., Woodland Hills, CA
"Love your website. Makes searching a breeze."
S.R., Harrisburg, PA
"I've bought from you before and was very satisfied."
D.D.S., Upland, CA
J.S., Los Lunas, NM
"What a fantastic site."
S.R., Phoenix, AZ
"Never have I been disappointed with anything I have purchased from this company."
C.R., Trussville, AL
"Love your website."
L.K., Ontario, Canada
S.P., West Palm Beach, FL
"Love your site for replacements."
S.B., Frisco, TX
"I love your company."
S.H., St. Simons Island, GA
"Best customer service and website I have ever seen or used!"
D.H., Columbia, TN
"This is a great, easy to follow site"
C.B., Haughton, LA
"Been using the service of your company for years and years."
G.H., Mt. Pleasant, WI
"Very easy to find products."
P.W., Show Low, AZ
"Used your site before, loved the service."
More Pages of Letters From Our Customers!