Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
D.D., Bryant, AR
"I can't say enough about your prompt service and great selection of hard to find pieces as well as excellent packaging and free shipping on large orders regardless how heavy they may be. Your prices are also affordable even for someone on a retirement income!"
C.S., Faucett, MO
"Love this site!! Thank you! I've purchased many items in my patterns and never been sorry. I've also used the site to identify pieces my mom left to me when she passed. I appreciate all the work and dedication that goes into keeping all the patterns updated. Thank you again, and I really do love this site!!"
C.H., British Columbia, Canada
When I ordered from you everything came wrapped so lovingly, totally unexpected from an online company. I love the service you have to search for pieces that were made in each of my collections. Fantastic. Thanks again for being so great."
S.R., Pine Grove, CA
"Love your website."
C.H., Ontario, Canada
L.H., Marbury, AL
"We were at your store for the first time in February 2015. Did not expecting such a feast for the eyes. Love it!"
J.B., Ross, CA
"Your service is so very welcome."
M.E., Lincoln, CA
"Easy to navigate website&thanks"
W.J., Louisville, KY
"This site is fantastic!!"
R.R., Napa, CA
"Just received my first order from you in excellent condition and very quickly. Thank you."
K.A., Carnegie, PA
"Have ordered things from you in the past. Love Replacements, Ltd. Great prices and quick delivery. They say the items have flaws, but I would be hard pressed to find them!"
B.J., Bordentown, NJ
"Love this site!"
P.S., Seven Points, TX
"After receiving some items from my mother I had to do research on each one to understand their history and value. I am a lover of history and did it more for the history than with the intent to sell. Out of all the websites I searched I found yours amazing, full of historical information and well worth the visit."
E.W., Mesa, AZ
"Thank you for the excellent service."
D.F., San Francisco, CA
"You do a marvelous service."
J.V., Naples, FL
"Great service, helpful many times."
M.D., Monroe, OH
"I have been your customer several times and always was very pleased with your merchandise and the way my requests were addressed."
C.P., Hopewell, NJ
"Your stock is always excellent!"
B.C., Naples, FL
"You make my daily life more interesting finding matching pieces for my table."
M.K., Stockton, VA
"I have been getting pieces for years. Always excellent service."
K.H., Bethel Park, PA
"Wonderful way to find replacements."
L.G., Omaha, NE
D.C., Johnstown, NY
"Love your service and site."
T.P., Hamden, CT
"Replacements is an outstanding company. Another order just arrived; we could not be more delighted to find the special glasses that graced the family table 75 years ago. "
P.T., Neosho, MO
"Every single time I phone your company, it is an uplifting pleasure! Your staff members are all such a joy to speak with. Not only are they extremely pleasant, but also knowledgeable. When/if there's some little thing they don't know for sure, they offer to check before answering and then they always call back promptly with the correct information. They have all been totally delightful personalities, besides. I've been buying my full silver service from you piece by piece for a long time, and your company made such a good impression on me that when visiting North Carolina a number of years ago, I made a special detour just to come and visit you. I've read about how your staff may bring pets to work! You, yourselves (the owners and management), must also be delightful people and a joy to work with. Long may you live and prosper! (Oh, and BTW, the items you sell ain't too shabby, neithers!)"
B.F., Decatur, GA
"It was a surprise to receive a notice from you in the mail letting me know about more pieces available of my china pattern! What a great service! No wonder you have been in business for so many years."
B.K., Warren, MI
"I've ordered from you before and love your site. I recommend you all the time."
K.M., South Fork, CO
"Easy to navigate your site."
J.L., Providence, NC
"Great site to search for china, crystal, etc."
E.D.P., Wenatchee, WA
"Nice service to have!"
J.S., Cazenova, NY
C.H., Brooklyn, NY
"I have been a very satisfied customer of Replacements.com for many years. They have been extremely helpful in providing me with china, crystal, and silver. Their Customer Service people are great! They are courteous and knowledgeable. If they don't have something, they don't have it. But if they do have it on hand, it is quickly and carefully packed on its way to you. I have nothing but praise for this company. They have always been honest with me and provided exactly what they indicated they would. In the extremely rare instance that I am not completely satisfied with any piece, it is cheerfully received back by the company. They are the absolute best at what they do -- bar none!"
R.R., Bethlehem, PA
"I used your service to sell items and was very impressed by the efficiency and fairness of the process. You were very prompt in your response and information needed to send items was easily understood. My items were evaluated in only one day!"
M.L., Laconia, NH
"It was a pleasure ordering from you. The china that I ordered arrived more quickly than I expected and it was amazingly well packed. You could tell that your staff takes great pride in their work. I am extremely happy. I look forward to ordering more footed coffee cups when they become available."
J.C., Canton, MI
"You provide a wonderful service."
J.L., Walnut Creek, CA
"Your service is wonderful. Not only is your service valuable to fill in existing collections it is valuable as a resource when researching patterns and even in finding items you did not know existed."
S.S., Alberta, Canada
"A friend from Regina, Saskatchewan told me about the Replacements site many years ago and we have both used it to increase our crystal and china sets that had been discontinued. I have been using your service for many years with success. The most recent purchase was to bring my Mother's Wedgwood set bought in the 60's and which I inherited, up to 10 place settings, and to add cream soups. It meant a lot to be able to add to this childhood treasure. I have never had a single complaint about your service."
C.D., Stuart, FL
"I have been a fan of Replacements for so long I do not remember how I found you. Several friends have found pieces they thought were lost to them and everyone has always been very kind when contacted. Thanks for hunting down the things we need and want to complete our treasures."
J.H., Kennesaw, GA
"Love your site. I've used this easy process for silver, crystal and china. I have been pleased with every piece from Replacements, Ltd."
M.F., Laurel, MS
"I love your store."
More Pages of Letters From Our Customers!