Contact Us

To inquire about a pattern or receive FREE inventory availability/pricing lists for pieces in your pattern(s), you may contact us as follows:
  • Call Us! - Toll free at 1-800-REPLACE (1-800-737-5223) 9:00 am - 9:00 pm ET, Monday through Saturday and 1:00 pm - 6:00 pm ET, Sunday (except holidays) (our average answer speed is 10 seconds!). Local (or International) phone 1-336-697-3000
  • Register Online! - Via our online form for free china, crystal, silver, or collectible information!!
  • E-mail Us! - Via for customer service questions-issues, e-mail address change requests, or physical address change requests.
  • FAX Us! - Via 1-336-697-3100
  • TDD - 1-800-270-3708 (Hearing Impaired)
  • Visit Us! - Our Retail Store is open from 9:00 am - 6:00 pm ET, Monday through Saturday and 1:00 pm - 6:00 pm ET, Sunday (except holidays). Click here for directions to our facility at 1089 Knox Rd., McLeansville, NC, 27301-9228.
  • Mail Us! - Replacements, Ltd.,  P.O. Box 26029, Greensboro, NC, 27420-6029.
  • Pattern Identification Service - don't know your pattern's name? Upload photos to us using our Pattern ID Request Form. Click here for more detailed pattern identification instructions.
  • Sell To Us! – Click here to inquire about selling your china, crystal, flatware, hollowware, or collectibles to us. Our Purchasing Department is also available to receive you in person from 9:00 am – 5:00 pm ET, Monday through Saturday (we are unable to receive sellers on Sunday). For better service should you visit us in person, please call 1-800-REPLACE, Option 4, for an appointment. Click here for detailed information regarding selling to us.
  • Technical Support - If you have a technical problem with our site or want to report a bug, please do so via We will reply with a response as quickly as possible!
  • To Opt Out from email notifications - If you no longer wish to receive email notifications from Replacements, Ltd., you can follow the instructions at the bottom of our emails for opting out, or you can email us at Please be sure to include all email addresses you wish to opt out.

We can tell you immediately if we have stock in your pattern. We accept VISA, MasterCard, American Express and Discover, as well as personal checks. As we receive additional inventory in your patterns, or when pieces in your patterns go on sale, we can notify you via e-mail, FAX, or US Mail with updated inventory status.

All Replacements, Ltd. products come with an unconditional 100% guarantee of satisfaction. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days for credit or a refund.