Online Tour (page 1) - Our Beginning!
the 1970s Bob Page was an auditor for the state of North Carolina. While very
busy with this work, Bob's real passion was collecting, which
he pursued during his free time. An area of special interest was china and crystal.
In time friends and family learned of his pastime. Naturally, they asked him
to be on the lookout for patterns in order to replace pieces. Bob quickly found
himself devoting progressively more time to his hobby, often staying up late to
fill orders. His storage space was his attic, while his bedroom served as his
In 1981, he left his auditing career and founded Replacements,
Ltd. With the aid of one part-time assistant and tremendous response
from small ads placed in national shelter magazines such as Southern
Living and Better Homes and Gardens,
Replacements' clientele dramatically expanded. Customer requests
were recorded on 3x5 index cards, which eventually grew to a computer
database containing pattern and piece requests for more than
10 million customers worldwide. Revenue at Replacements, Ltd. in 1981 reached $150,000 and by 1984 was close to $4 million. In the most recent fiscal year, revenue was approximately $75 million, and customer requests
are still pouring in!
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