Replacements, Ltd. China, Crystal & Silver - Old & New -1-800-replace (1-800-737-5223) 9:00 am - 10:00 pm ET, 7 days!
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Replacements, Ltd.
Terms & Conditions

Check the information below for answers to questions related to our quality guarantee, and other terms and conditions. Don't see the answer you are looking for? Please call us at 1-800-REPLACE (1-800-737-5223) 9:00 am – 10:00 pm ET, 7 days (our average answer speed is 10 seconds!) or e-mail us at inquire@replacements.com - we look forward to hearing from you!

The Replacements, Ltd. Satisfaction Guarantee

All Replacements, Ltd. merchandise (whether previously owned or new) is thoroughly inspected for product quality and is guaranteed to be in excellent condition for the age and availability of the pattern.  All merchandise is guaranteed to be free of chips, cracks, and excessive wear.  Pieces may reflect slight variations in backstamps, markings, colors, weight, or size, depending on manufacturers’ specifications, changes in molds, or the length of time in production.  If you are not completely satisfied with the quality of any merchandise you receive, we will gladly refund your payment in full, less shipping and handling charges, for those pieces returned within 30 days.

Terms And Conditions

All merchandise is subject to prior sale. For this reason, we encourage you to order by phone using our toll-free number, 1-800-REPLACE (1-800-737-5223). If you choose to order by web site, e-mail, FAX, or US Mail, items you desire may not still be available when we receive your order. If some or all of the items of your order have been sold prior to receipt of your payment or are otherwise unavailable for sale, we will promptly issue you a full refund for those pieces you have paid for that are not available. In certain situations, we may offer you a reasonable substitute for any piece(s) we cannot fulfill. If you will not accept a partial order, please state so on your order. A refund (or, where offered by us, a reasonable substitute for any piece(s) we cannot fulfill in lieu of a refund) is your sole remedy for non-fulfillment. There is no minimum order and all prices shown are honored for 30 days, EXCEPT IN THE CASE OF ITEMS OF STERLING SILVER, THE PRICES OF WHICH ARE SUBJECT TO FLUCTUATION AND MAY CHANGE INTRADAY. Replacements, Ltd. does not honor those prices that are the result of a typographical error or are obviously unrealistic, such as those made by computer or human error. Unfortunately, we cannot hold payments pending future availability of pieces not in stock. If you pay by check or money order, we must receive your check or money order within 7 calendar days. We accept checks drawn on United States banks written in United States Dollars only. We use Telecheck to expedite orders paid by check. By submitting your check for payment, you authorize us to convert the check to an electronic payment item or draft and to submit it for payment as an ACH debit entry or draft to your account, on the same terms and conditions as your check. Any payment by money order over $1,000 will be held for 10 business days to ensure availability of funds. There is a $25 fee for returned payments. Items noted "HC" represent pieces made by our craftsmen at the time of order. Pattern Conversion (“PC”): We strive to meet all of our customers' needs. Due to the skills of our artisans, we are able to offer some PC pieces in some patterns. In those patterns, we are able to add to or remove elements (trim, surface finishes, plating, etc.) from original pieces in similar patterns. Please let us know if you do not want to receive PC pieces. And the Replacements, Ltd. Guarantee means that if for any reason, you are not completely satisfied with your purchase, you may return it within 30 days for credit or refund.

Replacements, Ltd. reserves the right to modify and amend these Terms and Conditions at any time without prior notice.

Identification, Image Usage and Licensing

Replacements, Ltd. gladly makes available to customers and suppliers a service by which product may be identified, free of charge. Additionally, Replacements, Ltd. will evaluate, free of charge, product it is offered for sale. We reserve the right to limit identification of multiple requests to our customers and suppliers. In either case, individuals who so request these services agree to the following terms and conditions related to pictorial images:

We reserve the right, at our sole discretion, to photograph or otherwise produce a pictorial image of any item brought to Replacements, Ltd. for identification, inspection or possible sale. In such case, the owner of such piece shall not receive payment or bear any cost associated with such image production. Replacements, Ltd. shall own all right, title and interest in any such images it produces.

With regard to any pictorial images--of any type or description, including without limitation photographs, drawings and/or digital images--provided to Replacements, Ltd. for identification, the owner grants to Replacements solely a non-exclusive, worldwide, paid-up, royalty-free license to reproduce, prepare derivative works, distribute copies, and/or publicly display the image(s).

Placing An Order -

  • Toll Free Telephone - 1-800-REPLACE (1-800-737-5223). Our friendly and knowledgeable customer service representatives are available to assist you from 9:00 am – 10:00 pm ET, 7 days (our average answer speed is 10 seconds!).

  • Web Site Order Form - You may also order online via our online secure order form by clicking this link and simply entering the items you need. We process each web request in the order in which they are received. Please keep in mind that all of the pieces we offer are subject to prior sale.

  • E-mail - We process all e-mail orders within 48 hours of receipt, and you should expect delivery within 10 - 14 business days after the order is placed. Please note that e-mail processing time may affect availability of the pieces you desire. Also, Replacements does not accept advance payment for orders pending future availability of pieces.

    To order via e-mail, please contact us at orders@replacements.com and indicate the manufacturer, pattern and pieces you would like. You should include a VISA, MasterCard or Discover credit card number, along with the expiration date and name appearing on the card. If you would like your order shipped to an address other than the address we have on file, please include that "Ship To" address. Also, include your daytime telephone number so that we can call you if we have any questions about your order. If you will not accept a partial order, please state so in your e-mail. Should you have any concerns about e-mailing us your credit card information, please call us toll-free at 1-800-737-5223 (1-800-REPLACE) to place your order.

  • FAX - Please FAX your completed order form, or order information per the e-mail guidelines above, to 1-336-737-3100. All fax orders are processed in the order in which they are received.

  • US Mail - You may also order via US Mail; however, please note that US Mail processing time may affect the availability of the pieces you desire. Contact us via US Mail at -
Replacements, Ltd.
PO Box 26029
Greensboro, NC 27420-6029

 

Shipping & Handling

Unless advised otherwise, we will ship in the most efficient manner. Our USA customers typically receive their orders within 7 - 10 business days, unless Expedited shipping is requested. (For Canada and other International shipping, see the bottom of this page.) Thanks!

USA Shipping & Handling
Standard Rates
(Customers typically receive their order in 7 - 10 business days via "Standard" Shipping.)
Expedited Shipping Rates
Expedited shipping is not available for APO or FPO shipping addresses, and 3rd Day, 2nd Day and Next Day delivery is not available for P.O. Box shipping addresses. Thanks!
Your Order Total

USA Standard Rate
(Includes Alaska, Hawaii, Guam, Puerto Rico, US Virgin Islands)
  3rd Day
USA Only*
2nd Day
USA Only
Next Day Standard
USA Only
Next Day Priority
USA Only
Next Day Delivery Saturday
USA Only
     Up to $74.99
  $8.99   $28.99 $33.99 $38.99 $43.99 $53.99
   $75.00-$98.99
 $11.99   $31.99 $36.99 $41.99 $46.99 $56.99
  $99.00-$149.99
Free!  (Limited time)   $31.99 $36.99 $41.99 $46.99 $56.99
$150.00-$299.99
Free!  (Limited time)   $35.99 $40.99 $45.99 $50.99 $60.99
$300.00+ Free!  (Limited time)   $39.99 $44.99 $49.99 $54.99 $64.99
To learn more about our Shipping & Handling click here!
 
* 3rd Day Shipping not available to Alaska, Hawaii, or USA Territories.

Additional Shipping Notes

  • All orders shipped via "standard" shipping are typically received 7 - 10 business days from purchase.
  • Please also note that due to overwhelming demand, standard shipping delivery times for silver "hand-crafted pieces" is 10-14 business days.
  • For "priority" processing and delivery time frames, please click here.

Thanks for being our customer!
 

Typical Order Processing Time For USA Expedited Shipping

Third Day Air
Typical Order Processing Time Frame*
(Not available for  P.O. Box shipping addresses.) 
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Order Placed
Today
Order Placed
Today
Order Placed
Today
Order Placed
Today
Order Placed
Today
Order Placed
Today
Order Placed
Today
Ships
Tuesday
Ships
Wednesday
Ships
Thursday
Ships
Friday
Ships
Monday
Ships
Monday
Ships
Monday
Received
Friday
Received
Monday
Received
Tuesday
Received
Wednesday
Received
Thursday
Received
Thursday
Received
Thursday

*3rd Day Shipping not available to Alaska, Hawaii, USA Territories, or Canada.

Second Day Air
Typical Order Processing Time Frame*
(Not available for  P.O. Box shipping addresses.) 
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Order Placed
Today
Order Placed
Today
Order Placed
Today
Order Placed
Today
Order Placed
Today
Order Placed
Today
Order Placed
Today
Ships
Tuesday
Ships
Wednesday
Ships
Thursday
Ships
Friday
Ships
Monday
Ships
Monday
Ships
Monday
Received
Thursday
Received
Friday
Received
Monday
Received
Tuesday
Received
Wednesday
Received
Wednesday
Received
Wednesday

 

Next Day (Standard or Priority)
Order Processing Time Frame
(Not available for  P.O. Box shipping addresses.) 
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Order Placed
Today before:

Noon ET (Web)
3pm ET (Phone)
Order Placed
Today before:

Noon ET (Web)
3pm ET (Phone)
Order Placed
Today before:

Noon ET (Web)
3pm ET (Phone)
Order Placed
Today before:

Noon ET (Web)
3pm ET (Phone)
Order Placed
Today before:

Noon ET (Web)
3pm ET(Phone)
Order Placed
Today before:

Noon ET (Web)
3pm ET (Phone)
Order Placed
Today before:

Noon ET (Web)
3pm ET (Phone)
Ships
Monday
Ships
Tuesday
Ships
Wednesday
Ships
Thursday
Ships
Friday
Ships
Monday
Ships
Monday
Received
Tuesday
3:00pm (Standard)
10:30am
(Priority)
Received
Wednesday 3:00pm (Standard)
10:30am
(Priority)
Received
Thursday
3:00pm
(Standard)
10:30am
(Priority)
Received
Friday
3:00pm
(Standard)
10:30am
(Priority)
Received
Monday
3:00pm
(Standard)
10:30am
(Priority)
Received
Tuesday
3:00pm
(Standard)
10:30am
(Priority)
Received
Tuesday
3:00pm
(Standard)
10:30am
(Priority)

 

 

Canadian Shipping & Handling*
Canadian Standard Rates
(Customers typically receive their order in 10-14 business days from ship date depending upon customs clearance.)
Canadian Air Economy
(Customers typically receive their order in 5-7 business days from ship date depending upon customs clearance.**)
Canadian Priority
(Customers typically receive their order in 1-3 business days from ship date depending upon customs clearance.**)
Your Order Total Canadian Standard Rate
(no PO Boxes)
Canadian Air Economy
(no PO Boxes)
Canadian Priority
(no PO Boxes)
       Up to $99.99
$39.98 $69.98 Call for Rate*
  $100.00-$249.99
$49.98 $79.98 Call for Rate*
$250 and up
$59.98 $89.98 Call for Rate*
To learn more about our Shipping & Handling click here!
 
* Canada – We cannot ship to PO Boxes.
* Rates for Canadian orders include brokerage charges, taxes, and duties.
** Note: We are unable to guarantee delivery times for Canadian Air Economy or Canadian Priority orders.

 

International Orders

The following is used to show the standard shipping rates for international orders. We cannot ship to PO Boxes. Standard shipping rates do not apply to oversized merchandise or multiple-box shipments; to fulfill, we must provide a shipping quote applicable to such orders. Shipping and handling charges include international brokerage charges; however, our shipping and handling charges for international orders do not include taxes, duties, advancements or other fees. These taxes and fees are the sole responsibility of the recipient. Delivery times may vary depending on carrier and destination country. Various carriers and/or destination countries prohibit or limit international shipping; in such cases, orders cannot be placed or fulfilled.

INTERNATIONAL ORDERS - Mixed China, Crystal, Silverware, Hollowware, & Collectibles
# of Pieces
1-2 - $49.96
3 - $59.96
4 - $69.96
5 - $79.96
6 - $99.96
7 - $109.96
8 - $119.96
9 - $129.96
10 - $139.96
11+ - Call

INTERNATIONAL ORDERS - Silverware Only
Silverware consists of flatware (knives, forks, spoons, serving spoons, etc.) made from sterling silver, stainless steel, pewter, etc.
# of Pieces
[1-3] - $29.96
[4-6] - $39.96
[7-10] - $49.96
11+ - Call

* International customers should call or email for expedited shipping rates.

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